1,341 Illinois Used Car Service Centers

I was driving from Colorado to Michigan yesterday via - Jlemery121

I was driving from Colorado to Michigan yesterday via I-80 when my 2020 GMC 2500 AT4 lost power and several warning lights came on. I found Greenway and limped the truck there. Kathy and Jeff took excellent care of me (and my truck). They were able to get my truck diagnosed immediately (faulty injector and elect connector), repaired under warranty, and I was out the door and back on the road within 3 hours. Amazing customer service and repair! I just wish I lived closer to take my truck there for regular servicing!

How I Felt After Getting Exceptional Service - gmg0833

I came in with a band that had dragged off the bottom of my car. John took a look at it and then talked to me about what could have caused this problem. After our discussion John got behind the wheel of my car and we went out for a drive in the neighborhood with John explaining to me what could not have caused the problem. He was courteous and friendly in his explanation making sure that he did not demean my knowledge but rather as a friendly teacher enlightening me to the probable cause of the problem. He drove us back to the dealership and raised my car to ensure that he was correct in his evaluation. He explained my options and was friendly and thoughtful at all times. I felt that I was being treated as a friend more than just a customer. He told me to take a seat in the waiting room and when he called me back, he had reattached the band on the car and told me that we should keep on eye on this problem. I cannot find the words to express how well I was treated. He treated me more like family than just a customer as I have seen him treat others at the dealership