1,322 Illinois Used Car Dealers

Fraud, Dishonest, Conceals defects - Paolo B

Carology, Inc is really an LLC. Illinois Used Car Dealer Lic #DL2144 DRS1000058292 Co-Owners: Phillip Curtis (Curt) Bettiker Nicholas G. Loukas Addresses: 2338 N Seeley Ave, Chicago, IL 60647 3535 Washington Street #100, Gurnee, IL 60031 Curt Bettiker also owns GURNEE GARAGE & TOWING at 777 Belle Plaine, Gurnee, IL 60031 847-623-0010 Carology sells used cars on the internet, primarily EBay, under the user name "Carology." We bought a car from them via EBay. The vehicle was advertised as being "Clean & Recently Serviced." The 75 pictures showed a car that was in good shape. They even signed a statement that every known mechanical and cosmetic defect was disclosed. The vehicle arrived a month later. Upon inspection, we realized that the vehicle was not "clean." In fact, it was filthy. It was full of white animal hair, food crumbs & debris, sticks from candy suckers. No one had cleaned under the seats in years. Every nook & cranny of the door & instrument panels were caked with crumbs & debris. We took the vehicle to the local dealer. Upon inspection, they advised that the vehicle had not been "recently serviced." The air filters were dirty, the cabin air filter had never been changed, and there were mechanical issues. We noticed immediately that the transmission was slipping & shifting oddly. The dealer was able to repair the problem for $1,100. The parking brake release handle would not release the brake pedal ($250). The front windshield had a crack in it, right in front of the drivers face ($700). In the pictures, their dealer license plates concealed damage to the front end - a broken license plate bracket and dented and scratched chrome grill surround ($400). A large ding in the R/F passengers door ($100) and torn rear passenger door window shades ($650/pair) were also noted. They had cropped out of their pictures a 4" tear in the leather of the R/F passenger seat ($400). In the images, some the angles of the shots caused glare on the left rear bumper. Upon delivery it turned out that the glare was concealing damage to the painted plastic bumper ($700). The paint was cracked in a starburst & probably would have not shown up in an image anyway. However, it is clearly visible to the naked eye. All of these flaws in and of themselves are not catastrophic. However all totaled, the "Clean and Recently Serviced" vehicle with "no known" defects required almost $6,000 of repairs. Had they been honest and listed these minor defects, all would have been okay. It is the deceit and dishonesty that irritated us. We attempted to contact "Curt" for TWO WEEKS, through EBay's messaging system and via his cell phone. He had gone dark. Only after we left negative feedback on EBay, did we receive a reply from him. He offered to send us $1500 towards the repairs, but ONLY AFTER we retracted the negative feedback. There was prior feedback about Curt promising refunds and not following through. I wasn't going to become another one of his suckers. Any vehicle you are even thinking about buying from Carology, you should have inspected by an Independent Third Party. Have your inspector thoroughly photograph the vehicle and test every component for proper operation. I'm sure that they too will discover that Carology is a master of disguise.

The hours available to test drive are 2-6 Monday through - misssteak

The hours available to test drive are 2-6 Monday through Friday. Not conducive for working people. They have a sign posted stating other times by appointment. I emailed to set up an appointment on a Saturday. The reply I received was, “we are closed on Saturdays. Please refer to our website for out hours.” I replied stating the sign stated they offer appointments and the vehicle is for my high school son that has football practice until 6 pm.” No response for offering an appointment. A few days later the car was off the lot but weeks later still listed on their site

BUYER BEWARE! I highly do NOT reccommend Chicago Auto... - palmxp3

BUYER BEWARE! I highly do NOT reccommend Chicago Auto Mart, especially if you are coming in from out of state. They do not honor their sales and contract, regardless if you had put down a deposit or not. I dealt with Artur and he does not operate with any honesty or integrity, very typical of a used car salesman. I had made an offer on a 2001 Toyota Tacoma (VIN 5TEWN72N71Z780447) on Saturday Sept. 24th, 2011. They did not initially accept my offer, but called me after the weekend and had agreed to my offer. He understood that I was coming in from Pennsylvania and planned to fly in and drive the truck back home. He told me they had a lot of experience with out of state transactions. I asked whether they did free airport pickup (Midway-Airport was 5 miles away) - he said sure thing, we can do that for you. He then drafted a contract up, faxed it to me, I signed it and faxed it back. Once he received it, he called me back and I provided my credit card details for the $2000 deposit. He then asked when I would be available to pick up the car, I told him in about two weeks. He said no problem, we can hold the car for you, "Call me back once you have confirmed the airfare and date". I immediately began looking for flights and booked them for Oct. 15th to pick up the car. During this whole process, the AD was still listed on Cars.com and also on their own website. I called in to ask if they were going to take it down, he said they were busy with it and would get on top of it. I thought to myself, "Ok, no problem, the car is safe since I had a deposit on it". Once I had my flights confirmed, I called Artur to let him know the exact date and time I would be coming. This is when things turned for the worse. He stated to me "Oh, we don't have the title for the truck yet. I will try to find out when it should be arriving and call you back tonight." I did not panic at this point yet, but never received a phone call back that day. So I waited until the next day and figured I would give them extra time. Nearing the end of the next business day and no call yet, I decided to call him to get some kind of update. He immediately tells me "You're out of state, so we can't sell you this car without the title". I was shocked to hear that! From our very first conversation, he knew I was coming in from PA and never once mentioned we would have any complications. He was very quick to take my deposit. We continued arguing over the details, and he tells me: "The bottom line is we will not do this transaction. I had a bad day and you are making things worse." At this point I was angry and upset, but held it together. I figured it would not be worth my time to fight over this anymore as I no longer wanted to do business with this dealership. I told him "Fine, refund my full deposit and reimburse me for my airfair." His exact words were: "I cannot do that, you should have purchased trip insurance, I know I do that with all of my flights." I could not believe I was being treated this way. Never once was I offered any kind of compensation or an apology for the inconvenience. Instead, he flipped the blame on me and basically said it was my fault for not doing my due diligence in being a savvy buyer. I told him I would make sure to write negative reviews and contact the BBB to help protect other future potential customers. He told me "Go ahead if you have so much time". So after all that, I now have $2000 withdrawn from my account pending a dispute, 2 non-refundable one-way airfare tickets to Chicago, and a mission to make sure anyone looking for online reviews is aware of how Chicago Auto Mart and Artur does business.

Friendly guys. - ajdavis987

Friendly guys. Gave 0 pressure into purchasing a vehicle and seem to be honest folks

Great Cars, Even Better Customer Service - KatieWilson

I bought my Honda Accord LX and I'm in love with the car. I really liked how I was able to look around and test drive the car without having to feel stressed out that someone was watching me. Sam let me test drive it alone and was very patient. He even let me take the car to any mechanic of my choosing. He has an amazing selection of cars and each one is in excellent condition.

Alan Kornbrot - rene3990

He is good person and positive, he help in buying me new truck diesel. Your goal is total customer satisfaction. Thank you Ms Alan Kornbrot.

Paid for a warranty I never received. Been asking for... - fogoflife

Paid for a warranty I never received. Been asking for resolution for over a year with nothing but runaround. Talked to several authorities that say mine is the least of this dealer's problems. Stay away!

Beyond happy with my purchase. Truly exceptional cars and... - Chris

Beyond happy with my purchase. Truly exceptional cars and service at this dealership. I would highly recommend anyone looking for a car to go give them a chance.

Sent a request to know about a car that they had for sale - Caligirl0039

Sent a request to know about a car that they had for sale on their website and I never heard back from them. Not a great way to draw potential customers into your business if you ask me.

Lousy Customer Service - Atolar

I purchased a 2005 Volvo xc90 t6 from sales consultant, Ricky Gushi. Its been a nightmare trying to get my radio/cd repaired. Its been 3 weeks and i am still waiting. Management isn't any better. I hate going up there. Very unprofessional and insensitive to me. I posted a blog on facebook to make people aware of the what i experienced and do not buy from them.

I had looked for the perfect car for over six months.... - Jim Freeman

I had looked for the perfect car for over six months. Finally saw one that met my needs two weeks ago. Contacted the dealer and met Wally. Right from the start he was very helpful and respectful. We talked for a couple of days and reached an agreement good for us both. I bought a good used car at a great price. He was 500 miles from me and offered to deliver the car to me. That was perfect. My Yellow Redline Sky arrived yesterday and was everything he told me was. I am very satisfied and will stay un touch with Wally. Highly recommend his dealership.

I bought three trucks for my business from this place.... - blackpinesnake

I bought three trucks for my business from this place. Dave and Tom worked me out a package deal that could not be matched by anyone. After countless hours of research and shopping with other dealers, I got by far the best price I could have gotten anywhere. They even put new brakes on the trucks before I took ownership of them. Thanks again!!!!!!!!!!!

0Very pleased. Mr. Dixon was very respectful, and I was... - alpha38

0Very pleased. Mr. Dixon was very respectful, and I was very pleased with our short term relationship. The Buick Reatta that I traded for was wonderful and had been pre-conditioned in all respects.

My daughter was interested in a used car, was buying her... - mamma1

My daughter was interested in a used car, was buying her first, she had to check one more out, she decided to buy the one at Don Mullery, she called on the way back said she was going to buy the car, and that her dad would drive her car there for a trade in, she asked if this was going to be a waste of time, they said someone was there looking at the car she was interested in, but was looking at others as well. We got back there and were ushered into a play area and were left to wait an hour until someone came in to tell the us the car she was interested in was already sold, by this time the woman that bought the car was already to drive away,,,they were wonderful when nobody else was interested in the car, they gave a 22 year old who thought the salesman was so helpful a different view. Her perception now,,,,watch out for car salesmen,,,they are all alike. He said, I want to work with you, you are young and will buy many other cars so I want you to come back here,,,NOT likely. and word of mouth is the best advertisement, you may want to change your way of thinking boys!!

The sales person was great to work with. - Gregb1960

The sales person was great to work with. Very reassuring. Provided all documentation and paperwork. I received the vehicle and have some suspension (worn out and stuck) issues with it and a couple other things we are working on those now.

Purchased a used Ford Focus , had a very good experience, - B. T.

Purchased a used Ford Focus , had a very good experience, would definitely come back in the future.

Paid $300 for documentation. - Edpamnilson

Paid $300 for documentation. Still don't have a title after a week. sent some paper work, but no title

THIS CAR DEALER WAS BREATH OF FRESH AIR! - THE WALDEN FAMILY

THIS CAR DEALER WAS BREATH OF FRESH AIR! VERY KIND AND KNOWLEDGABLE STAFF HELPED MY FAMILY OUR GETTING A NEW CAR! FINANCING WAS EASY! WE WILL DEFINTELY BE BACK! THANKS ELITE CAR OUTLET!

They spend the time to listen and give me the best advice - Barrington Green

They spend the time to listen and give me the best advice on purchasing the car. I bought a BMW 528i from them.

This car dealership suck - Very mad

They sell you messed up cars and trucks and when you fo back to let them know they don't want to fix them they want you to pay for there mistake

GMotorCars was not honest or fair to me. I would never... - John Y.

GMotorCars was not honest or fair to me. I would never buy another vehicle from them or recommend them to anyone. I purchased a Chevrolet vehicle from them just one month ago and from the first day I drove it has been unreliable. The shifter gets stuck in Park roughly 30% of the time and requires numerous attempts of turning the engine off and back on in order to get it out of Park and into another gear. According to my local Chevrolet service center, this is due to the solenoid being bad and needing to be replaced (a $1200 repair). I was told by Alex and Paul at GMotorCars when I purchased the vehicle that it was in great shape and that I would have a 3 month/3,000 mile warranty to protect me against any issues such as this. However, now they are telling me I'm not covered by their warranty because the problem is only "intermittent". I guess by "intermittent" they mean if I am able to get the car moving at all at any time then it's fine and I shouldn't need to worry about whether or not it is reliable. This is ridiculous and shows that their warranty isn't worth the paper it's printed on. Basically, if you buy a car from these guys you'd better hope that nothing goes wrong with the engine or transmission after you drive it off the lot because they are not going to stand behind what they sell. In addition, I believe they were not honest and upfront with me from the start. This shifter-sticking issue happens so often that I'm convinced they had to have known about it before they sold the car to me. They should have fixed it beforehand or at least told me about it. This is not a well run business and if you take the time to read all of their reviews on Google and other websites you will find many other complaints about them. I guess I should have done more research before buying anything from them :(

I recently purchased my first car Honda Accord. - Peter

I recently purchased my first car Honda Accord. My experience was very pleasant. Iryna was very knowledgeable and kind cells representative. She answered all my question and make sure everything was the way I requested. I definitely recommend G-Motors anybody that looking for a great car.

I didn't make a purchase yet but they're very helpful in... - Mini

I didn't make a purchase yet but they're very helpful in contacting back right away

Very professional Accurate description of the... - ronsavenor

Very professional Accurate description of the vehicle The salesman was pleasant it was a pleasant experience and they helped arrange transport

I have purchased two vehicles from Terry. Great... - acb110

I have purchased two vehicles from Terry.<br>Great Experience....Highly Recommended!