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Rick was great to work with. The problem was with the... - bobmcaleer657
Rick was great to work with. The problem was with the managers. Totally misrepresented the price of the vehicle. I will never go there again.
Good experiance - return customer
Everyone was very friendly, the building was clean (including bathrooms!). The owner stopped in to introduce himself. The service people are always very helpful. I was recommend Riley's to others.
We bought a used Cadillac from them with low miles but we... - BK
We bought a used Cadillac from them with low miles but we paid a premium as they were not willing to negotiate. We paid cash and had no trade-in for them to deal with. Told by salesman, John S., that we had a bumper to bumper warranty for 90 days when I pointed out a noise in the front driver's side of the car before purchase. Took the vehicle home and drove it for a bit and the noise became an obvious problem. When I contacted Rydell about the issue initially a female stated if we had put on over 3000 miles the warranty was expired. We had not, but scoured the paperwork we had been given which indicated 90 day warranty, but never found any indication of this 3000 mile limitation. Subsequently I was told by Tyler from Rydell I had to take to a dealership they were affiliate with which is 50 miles from our home. Took it there and they informed us they could only 'evaluate' it and then we would have to bring back again for any actual repairs if they were 'approved' by Rydell. Tyler then informed me once the issue was found that the warranty would not cover it. I asked for a call back from the manager or owner. Jeff Smock did return my call and indicated he felt like we had been mishandled, however he was unsure if he could resolve to our satisfaction as the repairs were too costly. He indicated we should try a local mechanic in our area that we trusted to see if we could resolve. The issue was with electronic shocks which are quite costly. Rydell would not pay for the replacement costs, only a portion of them or the 'non-electronic' shocks. We opted for the 'non-electronic' shocks since it was the option they would cover, however, now we have an annoying 'service suspension' indicator that remains on at all times. Very frustrating.
Poor Service - ExClient
I don't recommend the Woodhouse service department. The first and only time I let them change the oil in my car ended up causing the check engine light to come on. This ended up costing me over one hundred dollars for them to hook my car up to their diagnostic computer only to be told that it was caused by a leaking gas cap. It has been half a year and the light has yet to come back on. When my car had a recent recall, I drove it to Omaha and had Edwards service department do the work. They did an excellent job. Woodhouse service could learn a lot from these folks.