21 Iowa Kia Service Centers

Very curious and friendly. - gngtillie

Very curious and friendly. Speedy diagnosis. Explained our extended warranty to us and what we should do if the error happens again

Customer service is outstanding along with their sales - alimones0650

Customer service is outstanding along with their sales department. They are very knowledgeable of the vehicles in their dealership.

Simple and efficient - DustinP

The employees at the dealership we’re friendy and explained what needed to be done with my vehicle. They also were efficient and had me out of their quickly!

~Came in for a brake checkup~ - FourEyes

My car was making a noise near the tires. Called ahead of time and told them I'd be bringing it by later in the week. They were okee dokee with that. Arrived later in the day than I had wanted to but they took me in anyway and looked over the car for the noise. They found a different noise and we proceeded to fix that new noise. They (meaning Andrew) also looked over a previous repair from another dealership and recommended a touchup of what was overlooked at the previous place. Since I arrived late, the car stayed overnight. Service advisor John was nice enough to get me a ride to my location. Came back the next day to a fixed car and got back on the road to my travels. Price was satisfactory and I was satisfied with the experience. The cashier was pleasant and friendly. I will be back and I recommend service at this dealership.

We came about an hour early before a scheduled - Dannigolden

We came about an hour early before a scheduled appointment Brant greeted us right away I was firm with my needs and what I wanted. I said I wasn't buying a red car well...I bought a red car! He made the whole process so easy and kept me in good spirits. Thank you Brant we will be back.

Dealership has reached out and has resolved this with us. - PastKiaOwner

Dealership has reached out and has resolved this with us. This only reflects the service departments level of professionalism, not the sales dept. Had vehicle repaired but still exhibited symptoms after 'fix'. Service manager Dave would not review the repair - told it was safe to drive vehicle. 1 week later vehicle blew an engine that another Kia dealer told was possible the result of the fix not being completed competently. Dave from Kia of Des Moines would not even discuss this issue. This was one of several poor experiences with the service department.

Outstanding service and professionalism. Always... - Mexhawk

Outstanding service and professionalism. Always Courteous! Everything done right the first time. Getting a loaner makes service so convenient since i live in a different town.. They pamper me!

I left Kia because of this dealership. - Andrea

I left Kia because of this dealership. I LOVED my Kia Sorento. LOVED IT! Every time I went to Kia on Center Point Rd for service I was stuck for several hours. I purchased the oil change package but quickly discovered it was not worth it. Three hours for an oil change is too much. Then, when my engine went out and I was stranded on the side of the road, the service manager told me that it would be weeks before they could even look at it to decide if it was a warranty issue. I already had the code and it was confirmed to be a warranty issue. I was told that they do not provide loaner cars for warranty work, but that it could take up to a couple of months for my car to be repaired. Needless to say I went to Finnin Kia in Dubuque and they not only gave me a car to drive, they had a new engine in my car in two days. Since McGrath is buying up EVERY SINGLE DEALERSHIP in the area, I drove to Illinois and bought a Honda. I am so pleased with that purchase at Lisle Honda. I will never go back to McGrath.

Thanks for publicly stating your empathy for me. - Linda S.

Thanks for publicly stating your empathy for me. All I really wanted was empathy privately and with sincerity but I never received that at any point during my interactions with the Finnin service department. Please remove Kirby's name from this response. He has nothing to do with the reviews and information that I am sharing. This is actually a breach of confidentiality. His name should not be reflected in nor attached to a response that came specifically and directly from me. This is directly from me. It has nothing to do with him. On 11/18/2021 our vehicle was with your service department at 96,515 miles. During this visit, the Service Technician completed the combustion cleaner service in accordance with Kia warranty policy and procedures. You stated, "Finnin Kia never saw this vehicle again until September of 2022, 10 months later and with 103,882 miles." You have neglected to check your phone log as I was in contact with the service department continuously during these months. On a monthly and that toward the end a weekly basis. The service department advised me not to add oil, just continue to check the oil with the dipstick and watch for the oil light. The service department knew throughout the 10 months, my concern with the depletion of oil and advised me on such. Linda Snitker

Had a great experience with the Service Dept. at Smart... - lindadelay32

Had a great experience with the Service Dept. at Smart Kia. They had to replace the engine in a 2013 KIA Optima thru an extended warranty. Joshua Henry, Service Advisor, had KIA approve the repair and ordered a new engine. He kept us informed when he received the parts and when it was ready for pickup. Very pleased with the service and would highly recommend them. They made it easy for us! Thank you!

Service Department - Debbie

Not recommended. Took 2 hours longer than it should. Over booked. Parts not stocked. Estimates for future work too high. Only went in for a recall.