Very friendly service with little follow through for... - kustomoz
Very friendly service with little follow through for customer service. Truck has been back for the same issue 4 times with a total of 3.5 weeks in the shop. Very willing to fix anything else not related to the actual issue it was brought in for. The last time they tried to charge me $450 for a part that did nothing to fix the problem although they said it would. Had to leave work to bring in my second key to replace this part the day that they were supposed to have it done even though they had known they were replacing it for three days prior and hadn't bothered to tell me they needed it, but gaurenteed it would be ready by the afternoon. Three days later they said it was done. Basically called me a liar when I brought it back in for the same problem and questioned the bill the next day. I have had to contact them multiple times to see what is going on with my truck as they are poor at following up with me when they have information. They also have installed two faulty factory parts (not sure if installation error). If I wasn't getting multiple parts replaceed for free (as they don't fix the issue) I would not go back for any other service needed. Also was quoted a price for changing a fuel filter, once the bill came it was $100 more than the initial quote. They need some big changes in the service department.
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