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Staff is always courteous and helpful. Waiting area... - Debbie
Staff is always courteous and helpful. Waiting area comfortable. Love the popcorn is back. Always enjoy visiting with Michelle. The whole team does a great job!
Top Reviewed Service Specialists At This Dealership
Pressure Free!! - tracef02
We worked with Brandon Rush and he was amazing!! He was not pushy nor did he pressure us into anything. That was a huge relief. Brandon was so helpful and knowledgeable, it made our experience in buying a car, very refreshing. Brandon is a true asset to Donovan. Thank you so much for working with us.
Matt & Tracy Mahon
Don and the entire staff in the service department go... - shanewedwards
Don and the entire staff in the service department go above and beyond to make sure that each customer is 100% satisfied. They do an incredible job!
Great service, friendly helpful & went beyond my... - kchayou812
Great service, friendly helpful & went beyond my expectations changing the batteries in my key less remote! Friendly transportation to stores agile waiting for car to be serviced!
Conklin motors is a great place to get my Tacoma... - Wmnichols156
Conklin motors is a great place to get my Tacoma serviced. They are always very courteous and prompt. Mike is very forthcoming in discussing what will be done and how long it will take
Pushy and screwed us over. Listed my car for way more... - Becky
Pushy and screwed us over. Listed my car for way more than it’s worth. My new caddy smells of SMOKE/speaker busted. Stay AWAY
BMW has the worst service department we have ever... - JReichenberger
BMW has the worst service department we have ever experienced. We took our SUV BMW in for yearly service and it came back three days later in WORSE shape that when we brought it in! We have purchased three BMWs in the last 10 years but we will not be doing this again.
When I went to pick it up, they had gashed in the back of the car with some type of tool. And then we discovered, after we got home (one hour away, that they hadn't even changed the oil!!
Felt cheated and disrespected - brookside
Took my 93 Suburban in to repair front seat - it was leaning further and further back - would not stay in up-right position. Was given an estimate and a brief explanation of work to be done - basically they'd have to take the seat apart to get at the problem. Got a call a day or so later. The tech found a new problem - seat frame had two breaks in it, but they did not have the capability to weld/repair it. I picked up the seat, took it to an outside shop. the outside shop welded the seat frame AND fixed the seat back so that it would remain stable in the up-right position. At that point, all the tech needed to do was to re-install the seat. The critical piece here is that the Dealer's shop did not make the repair for which I brought the truck in. They did replace two seat components (the risers - the 'stands' that support the seat off the floor of the truck). When I picked the truck up - I was billed for the original amount estimated - even though they did not make the repair for which I brought the truck in to them. The two risers they replaced - may or may not have needed to be replaced - they were not shown to me. The two parts had an up-charge of $76.00 apiece (making them $200.00 each). I found same parts on line, new, for $126.00. I had multiple fone calls with customer rep, several emails with customer rep, left voice mail for service manager (no return call), multiple emails later with both customer rep and service manager, and even started copying the general manager (who never responded). They disregarded my questions and concerns, and for the most part simply repeated that they had given me a quote and I had approved the quote and work. I asked for some reimbursement - to no avail. The irony here: for refusing to work with me (they never asked me what they could do to make it right/better) they gained approximately $700.00 (roughly the amount I asked for in reimbursement). But they've lost any hope of me buying my next truck (or two) from them - what's the profit margin on a new, or even a used truck sale for them? Probably more than $700.00. My wife is wanting a new/newer car in the next year. I wanted to go with a Chevy. That may happen, but not at our hometown Chevy dealer. Hmmmmm . . . what would the profit margin be on a new/newer Chevy for my wife? More than $700.00? And, I've shared my experience with other trades guys with whom I work. Yeah, they all drive trucks. They may or may not look at this dealer, but if they don't - those lost sales are probably worth more than $700.00. If you treat people right, act honorably - they will come back. If you don't - you'll lose them forever.
Warranty work - G-Mail
Doug Richert has the best and most professional service and sales staff of any dealership I have dealt with. They go above and beyond in making sure your car buying and service is a great experience. You are important to them and they show it. Bernard Bennett is a fantastic service consultant, really goes out of his way to help you and to see the work is done right, he really makes you feel like a very special customer. A great dealership, I highly recommend Doug Richert Cadillac, great sales, great service.
The reasons I will not buy from Joe Self BMW - Rhonda Wills
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap off the extender. The last time I took the car in to be fixed, the service manager told me that it was as good as it was going to get and they would not repair the car again. When the lease expired, I turned the car in and explained that I was very disappointed in the service and response. The manager I talked to at that time was very cold. I next bought a Mini from a Kansas City dealer, and then a BMW X3i from the Kansas City dealership, solely because of my bad customer service experience at Joe Self. When I recently got notice that my BMW was due for yearly service, I called Joe Self BMW dealership since I live in Wichita and asked for an appointment for service. I have to assume that Joe Self BMW is reimbursed by BMW for annual maintenance and Joe Self is not doing the annual maintenance out of the goodness of its heart. I asked for a loaner car since that is one of the advertised "perks" of Joe Self. I was abruptly told that at the direction of Mr. Self, that the dealership would not provide loaner cars to those BMW owners who did not purchase the car from dealership. I love the cars, but the dealership leaves a lot to be desired and will certainly not get my business in the future. Cannot recommend this dealership to anyone.
Not only did the brakes pads they replaced and the strut... - meverson
Not only did the brakes pads they replaced and the strut they fixed start making noises after only a few months, when I got the car back both times something else had been broken on my car and oil and dirty rags were left on the carpet. They owe me a blinker switch!
Customer Satisfaction - Bphi66
From the owner through the service staff, we always receive quality service.
We are pleased with the customer service attitude and their willingness to
meet our needs, whether it is an oil change or a major repair.
Tony, David and Don are a pleasure to deal with.
I was dropped off at work, which was a great service. I... - highland8
I was dropped off at work, which was a great service. I called to be picked up and waited 40 minutes befire calling to find out that no one was actually on the way. Then someone was sent to pick me up who had no idea where to pick me up so I waited an additional extra 30 minutes. I pick up my truck and drive off to realize my tire pressure wasn’t even checked, which is something I specifically mentioned at drop off. So I seriously wonder whether a 30 point check (or however many point check) was even performed for $100 oil change. The manager tried to make up for everything by offer ring a complimentary oil change and detail service, but I doubt I will trust this place ever again to come back.
Holm Automotive Center Inc