Can not Thank them enough for their customer service! - dmcgill
I have brought my car in a few times for different issues and they are always friendly and helpful!!
The best customer service I have ever had at any car dealer or Ford dealer, I am a college student from Chicago and I feel comfortable having a service center that I can bring my car to with any issues since I am so far from home!!
Top Reviewed Service Specialists At This Dealership
Best customer service I've ever recieved - Tompkins
Very friendly and straight forward... I recommend Garrett and Laird Noller to everyone . Best carlot experience I've had. The people in the service department were awesome.
Parts Sales Counter
Great service department - KatS/14
Thank you Adam for your great service on my 2014 Sonata! Extremely pleased with how fast it was to get my car in and the quality work that was done. Very nice to work with you!
Bill Stout a prime example of EXCEEDING CUS EXPECTIONS. - TNT
This dealership is always the same...positive and ask if there is any way to help a customer. Bill Stout absolutely always wanting to know if he can help a customer. Good honest work ethic and cares about his customers. At some level ALL the personnel w/Scholfield/Hatchett seem almost like a neighbor.
Years of service experience! - Green17
We have now bought 3 vehicles from here that have a life time power terrain warranty with them. Positives: They go above and beyond to make sure you have transportation and management will get involved often. They are friendly and knowledgeable. We have had to use the warranty for a transmission replacement and it went smoothly. Prices are pretty reasonable with regular services. Negatives: Service takes a long time, even for just an oil change. They don’t always do the inspections like they say...we’ve had a bad battery a day after purchase and one with alignment problems and duct tape underneath from previous owners. I got charged almost $800 when we took our dodge in for a check engine light. After we left, the problem was still there and light came on. They told us they thought it needed a new computer. We took it to a dodge service center who tested it and found out our cylinder head was bad. Hatchett did not mention until later that they usually contract worn out to another center, which would have made it easier for us. I had to call a manager at Hatchett to get them to help with the warranty company that they use. The warranty company fought everything and it turned into a two month ordeal where we had no second vehicle, and driving over two hours every morning and evening to share a vehicle. I’m still not certain the $800 repair even needed done since it still had the same problem afterwards. We have taken two Hyundai’s here and one Dodge. I forfeited the warranty on the car because I was tired of waiting two hours for oil changes. At times, they would lend me a car, but not always.
Great service - Elantra17
Thorough explanations of service, no gimmicks. Friendly service managers! I will buy my next Elantra here. I’ve never had an issue for the last year and a half I’ve been coming here with my Canadian imported-Elantra.
BMW has the worst service department we have ever... - JReichenberger
BMW has the worst service department we have ever experienced. We took our SUV BMW in for yearly service and it came back three days later in WORSE shape that when we brought it in! We have purchased three BMWs in the last 10 years but we will not be doing this again.
When I went to pick it up, they had gashed in the back of the car with some type of tool. And then we discovered, after we got home (one hour away, that they hadn't even changed the oil!!
Not only did the brakes pads they replaced and the strut... - meverson
Not only did the brakes pads they replaced and the strut they fixed start making noises after only a few months, when I got the car back both times something else had been broken on my car and oil and dirty rags were left on the carpet. They owe me a blinker switch!
Laird Noller Automotive
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