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Hatchett Hyundai East - Service Center

3.9

12 Lifetime Service Reviews

11200 East Central Avenue, Wichita, Kansas 67206

12 Reviews of Hatchett Hyundai East - Service Center

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June 20, 2017

"Coy out East is awesome, Corp offices are horrible"

- Melran0402

Just want to say.....that with the many many issues I have had with my car, bought at the west side lot BRAND new...Coy, at the east shop has helped me more than anyone....and that's even considering the Corp. Office does not seem to care that they sold me an unreliable car to which I have had to argue with regarding getting fixed. The west side, Michael, basically told me it's unfortunate. REALLY...on top of the many recalls to my 2013 sonota, the motor falling out while driving with my kids YES REALLY, the motor quiting while driving-strading me on the turnpike a few months later YES REALLY, down to simple stuff like my radio/screen going out...hmmm. None of this should happen on a 4 year old car!! Yes Corp continues to play the run around game with me. No apologies!!! I'm not looking for a deal or freebees, I just expect to buy a reliable car that lasts longer then 4 years. Oh and to top it off, there is another recall on my new motor...I live 30min away...this is all so inconvenient!!! Yes again no remorse from Corp. Coy has offered me more than anything, when none of it is ever his dealings. I appreciate more than anything, his professionalism, his care and his continual communication. Thank you Coy!! My experiance with the east shop has been good. West shop..not good and corp...horrible! !! So sad to see such a large company, care so little. It's kind of comical that the paperwork states they want customers to be 100%satisfied. ..FALSE!!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Coy
May 17, 2017

"The mechanics need more schooling!!!!!!!!"

- Screwed

Shouldn't take 4 x taking my car in for the air conditioner!!! 3000.00 dollar A/C ridiculous!! Good news they are sweet as sugar while u are getting screwed!!!!!!!! Never again!

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Recommend Dealer
No
Employees Worked With
January 28, 2017

"Not sure"

- retired

I brought our Hyundai Sonata in Friday Jan. 27, 2017 at 8:15 a.m. to do a recall on underbody prevention. They told me it would be 1 1/2 hours to do and that is what it was. But, the car had not been cleaned and still had the yellow writing on the back window on the drivers side. Now I am not sure if the work got done since the car wasn't cleaned.

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Recommend Dealer
No
Employees Worked With
December 03, 2016

"Now that's customer service!"

- Brandi13

In service to find out what was wrong with my car. Left with a new to me car in my budget and everything explained to me. RJ and Jeremy are amazing and extremely helpful! They took the time to keep me updated on my car situation, to tell me where my budget was and help me find the perfect car for my budget. I would recommend them to anyone, any time hands down.

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
RJ Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeremy Koehn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 04, 2016

"great dealership"

- wes1115

I have bought 2 cars from R J the first one was 2011 sonata in Feb 15 and just bought a 2015 sonata today this dealership is a great place to buy a car they do not pressure you into buying a car you do not want and they will work with you and try to get you into the car you want

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Recommend Dealer
Yes
Employees Worked With
RJ Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeremy Koehn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 20, 2016

"Above and beyond all expectations"

- czimmermann

I can't say enough about their service department. I broke down on the side of the Kansas turnpike on the way from Minnesota to San Antonio with my family in the car. The service manager (Coy) sent one of their guys out with some gas in case it was a problem with the gas gauge. The technician (AJ) came out and was extremely helpful, even following us to our hotel and giving me options to continue troubleshooting the problem. Coy called me the next morning to see how things worked out, then fit my car into their schedule first thing in the morning so we could be on our way. This is a perfect example of the America we all wish for. My local Hyundai dealership in MN has treated me pretty well, but I may just come back to Wichita to buy a car from these guys.

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 27, 2015

"Sales Department is fantastic! Service....Not so much"

- BCICT

I bought a 2015 Hyundai Elantra at this location in May and the sale was fantastic. It was one of the easiest car buying experiences I have ever had. Great staff. Very attentive and full of answers. I have had the misfortune of returning to this dealership on two separate occasions for scheduled service on my car. The first was a simple oil change (first oil change). Nothing special. 3 hours of waiting and finally get done. The service manager noticed my sour looks and asked me if everything was ok. I explained it all to him and he gave me his card and said the next oil change and tire rotation was on the house and they would provide a loaner vehicle to make it up to me. I left pretty impressed with his offer to make me happier. A few days before my next appointment I sent 2 emails and attempted to contact him by phone but no response. i attended my appointment and noticed on the invoice the exact verbiage I had typed in my email about the service managers offer. Nothing was ever said to me and I am not the type to cause a scene in a business over things such as this. This service, 3 hours later cost me considerably more than I had anticipated. (Especially since it was supposed to be free) I sent a facebook message to the dealership and expressed my displeasure. They stated in their facebook message in response they would forward my complaint to the Lead Service manager for the company and he would contact me. I realize he is probably very busy so I gave it a considerable amount of time. This message was sent on October 20, 2015. Still no answer. Very disappointed. I was so happy with how the sale went, but I have been ruined by the service after the sale. I do not like doing public complaining but I want people who can make a difference to see these complaints.

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No
Employees Worked With
September 25, 2015

"Life time warranty"

- Ashley

I have the life time power terrain warranty on my vehicle, which is great, except that I have to get my oil changed an my tires rotated on a regular schedule. This wouldn't be so bad, but every time that I schedule an appointment, I end up sitting in the waiting room for a minimum of 90 minutes waiting. I know for a face that it does not take more than 20-25 minutes to change oil and rotate tires. If I take the time to schedule an appointment, they should make sure they can actually get my car in then, not 45 minutes later. The bad part is, that to maintain my warranty I don't have a choice but to keep coming back and getting these services done here.

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Recommend Dealer
No
Employees Worked With
January 23, 2014

"Austin was really great in helping me with my oil change..."

- rach0708

Austin was really great in helping me with my oil change and with getting a charger for my I PHONE. I can finally listen to music with my I Phone 5. Thank you so much!!!

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Yes
Employees Worked With
Austin
June 19, 2013

"I have been deployed for the last 7 months and my wife..."

- Kevink1325

I have been deployed for the last 7 months and my wife has had trouble with our 2009 Hyundai Elantra. My wife took the car in for a noise in the rear of the car. She was told it was a bad strut, it was covered under our extended warranty, and when it got worse she should bring it back and it would be covered under waranty. When it got worse? Was it not broke enough? What the heck kind of troubleshooting/customer service is that? I brought the car back and it turns out that the car doesn't have rear struts, it has shocks, and those aren't covered under warranty. I find it amazing that the mechanic didn't know the difference between struts and shocks. With all of the trouble my wife went through I have chosen to have the shocks replaced somewhere else; and yes it is more expensive, but I will never bring my car back to that dealer for service. I have zero confidance in the abilities of the technicians and the service managers. I have taken my car to the dealership on the other side of town(West Side), and had zero issues. This is where I will go from now on.

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Recommend Dealer
No
Employees Worked With
Jun 24, 2013 -

Kevink1325 responded

Update to my last post. Schofield Hyundai has set things right. I took my car to the Schofield Hyundai dealer in West Wichita. The service managert I delt with was Michael McComas. Let me just say WOW! The service was second to none. The technician spent hours troubleshooting my vehicle. The attitude at the atmosphere at the dealership is that of Proffesional, Compliant Service. Michael McComas is "customer service defined". I was given a loaner vehicle while they troubleshot my vehicle over the weekend. This service department goes above and beyond. I will be taking my car here from now on. Thank you for setting things straight.

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