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Great experience - rleis65
I bought my second GTI at Bud Brown. I highly recommend the dealer and Sam, my sales person. Everyone was friendly and answered any questions I had. I was very pleased to learn that the service department hand washes every vehicle that comes in for service. The guys in the service department were great to deal with too. Sam was very engaged and wanted to make sure I was happy with my purchase and experience at Bud Brown VW. Go buy a GTI! You'll fall in love with it!!
Top Reviewed Specialists At This Dealership
Incomplete Service - CML
I had an appointment to replace the cabin filter and oil change. After waiting over a half hour I was told the service department was out of oil filters. I live 30 miles from Topeka so I should have received a phone call to reschedule. I was there a total of 2 and 1/2 hours to have the cabin filter changed and the brake fluid flushed. Now, I have to make another appointment to go back and have the oil changed.
I had an oil change once before at this dealership and it took longer than I expected, but I will try them one more time. It is unfortunate that I this survey will not allow you to submit your rating without checking yes/no for recommending them. I would rather try them again before before having to give an opinion.
Employees are polite and friendly. The waiting room is comfortable.
Stay Away - bbluebell86
After dealing with them on another vehicle which was NOT a good experience, we decided to give them one more try. They kept raising the price of the vehicle, Tons of hidden fees that you can not opt out of. They lied to us repeatedly and and were rude when we pointed it out. Will NEVER go back, not even for warranty work. The warranty work done on a previous vehicle caused more damage and cost thousands of dollars to fix. Horrible place with deceitful people. Make the drive to KC or OKC.
This is a Great dealership. - firspris
Jacob ( Jake ) Lorenzo , was the sales man that helped me find what I was looking for in a vehicle . Jake is a good man ,as well as the men in the service department of Volkswagen John & Ed they treat you right . The dealership is always trying to find ways to help their customers . I highly recommend these people.
Bud Brown Volkswagen
Master Product Specialist