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Rob did a great job working with my son on getting his... - Troy
Rob did a great job working with my son on getting his first truck. Great group service has been great as well with Chad in express. Didn't feel pressure when purchasing. We told them what he could do and they worked the banks for him.
Never available in parts department - Damian Lynch
I own 2 Mitsubishi vehicles and love them, however whenever I need a part I cannot get through to anyone in the parts department without spending hours on the phone being mis routed to various voicemails or departments in the Dodge division. When I finally get to the guy that says he can help me I find that they never have it in stock and are unable to get it next day air because it was almost 1:00.
It wasn't almost 1:00 when I first called , it was 11:20! Seriously? I was also informed that next day air if ordered at the time would be $20 per part ( bolt,nut,washer) and would not be here till Monday because it's Thursday . I called Hallmark in Tennessee and was only charged $20 shipping for all the parts and will see them by noon tomorrow. Also told I had till 2:30 to order? I have been in this situation many times with this dealership but being a hour away from Hallmark, I keep trying, and they keep failing. Last trip to Hallmark was for dia queen a\t fluid that this parts department was out of????
Also , don't hold your breath for a promised call back!
easiest vehicle I have ever bought - gumpnky
Willie worked very hard to find the financing . He was always available to answer all my questions and concerns. I would definitely go back should I need additional vehicles.
No good experience - Raymond Mayfield
Poor service after buying used truck. They don't return your calls or keep you updated. Don't do as they say they will. Liars
Customer Service and Quality Vehicles - phidler
I have bought 3 cars from Mike Smith Kia. A 2000 Kia Spectra, a 2006 Kia Spectra and a 2017 Kia Niro. All three great buying experiences. I believe that's because the Mike Smith brand has some core components including customer service and quality vehicles.
Two out of the three times I have purchased from Mike Smith Kia, I lived out of town. I called ahead, became familiar with my sales representative and began a relationship through extensive communication. No question was left unanswered and not once did the sales representative feel pushy or misleading. When I came to the dealership to pick up my vehicle, the staff were well-organized and thoughtful to my family. The atmosphere was fun and inviting and made the buying process feel like I was making a wise investment.
I loved my experience with the Mike Smith dealership family because that's how they made me feel...like family.