667 Kentucky Buick/1000 Service Centers

I took my Honda Civic in for an oil change and tire... - freelady

I took my Honda Civic in for an oil change and tire rotation. The service manager suggest I have the 25K mile service. My car has a 36K mile bumper to bumper warranty. The bill was $385.00. I was shocked. The less than 2 year old Civic had it's transmission fluid changed, brake fluid changed, a radiator flush and refill, brake inspection etc. These items were above and beyond the recommended maintenance on the Honda website and manual. My complaint was Herb Pistole, service manager, not disclosing this would be so expensive and not covered by my warranty. The quality of work was ok but excessive maintenance done. I tried to contact the dealership owner Mr. Sim Fryson. He had his assistant call me after I address a complain letter to him personal and confidential. I asked why Mr. Fryson would not call me personally, I was told he is a busy man. A less than 2 year old car should not be causing me stress. It has been over a week and the dealer has made no effort to correct this situation. I called two other local dealers. The price for 25K maintenance should be $89 to $119. I did contact Honda, the Kentucky Atty. General but have not yet received any response.

Transmission flush n refill - Crusin

Car was done in the specified time as told to us by the service dept. Staff is always friendly and professional. Would recommend Spirit Chevy

We bought a 2003 Honda Odyssey from this lot. The price... - 2boysmom

We bought a 2003 Honda Odyssey from this lot. The price was nice and the salesman was friendly. One week after the purchase the transmission started shifting hard. This has been a nightmare that they are making very difficult. They do not return phone calls, it is a cat and mouse game with this car lot. My husband and I are going to get stuck with a pricey service billl before we even make our first payment. There are much better lots out there and I have learned my lesson in dealing with small car lots.

12 hours from home, lights on dash, 9000 miles on a new - whynotgold

12 hours from home, lights on dash, 9000 miles on a new truck. Dealer charged me to diagnose it. Claimed a 'rodent' ate my wire for the wheel speed sensor. Did not provide proof, just made declarations. It was clearly under warranty, and a known problem with these trucks. Not to mention a major safety issue. Dealer charged me over $463 for a warranty claim.

Service Department - #1Makenna

Service department is always friendly, courteous and very efficient and informative on post service and willing to assist your for your convenience. HAVE RECEIVED GREAT SERVICE!

Customer service is an absolute joke. - SJ

Customer service is an absolute joke. Never fixed my water leak (brand new camper) botched the washer and dryer install. Dropped my Solitude off in January, called in July and said it’s ready, go pick it up and washer and dryer not installed. Fast forward to August, told it’s ready, get there and washer is installed but not dryer. Throw a fit, dryer gets installed by a joke of a tech. Take it home and washer and dryer starts leaking. Notify service department and am told “we are sorry to hear this”. That’s it! End up fixing water leak myself and find out they never did actually fix the leak. This dealership and their service department is a joke. I will never recommend them. Actually in talks with the attorney general and a lawyer about the sorry excuse of a dealership.

When they fix your vehicle it's truly fixed unlike - JRW

When they fix your vehicle it's truly fixed unlike certain other dealer service centers.

Service and Warranty Questions - Dave.H

I’ve had my Jeep Cherokee Limited for a year and had some questions concerning its upcoming service and warranty coverage. I spoke to Austin in the Service Dept and he was able to quickly provide the information I needed for all my questions.

Service Department is Excellent! - Jim Doll

From scheduling my service on line, to getting a confirmation email, to checking in and picking up was a great experience! Thanks Swope Service Department.

stress free - mwhealan13

Derek was so professional and kept me updated about my car. The waiting room was clean. I would recommend Sam Swope Nissan to all my friend and family. I already have, actually. I will bring my car back there if I ever need anymore work done to my car. Thank you to all of you who worked on my car.

An overall pleasant experience - big thanks to Service - AG

An overall pleasant experience - big thanks to Service Manager Rickey Layton - very attentive, friendly and helpful