82 Kentucky Chevrolet Service Centers

Labor Overcharge - Z.phoenix

Took my car there when it developed a coolant leak. I mentioned I paid $2200 extra for the extended warranty and asked if the $100 deductible would be all that I'd be required to pay, considering that's what the warranty papers say. They said yes, they'd take care of everything else. Then they decided to charge me extra because they do not charge by the labor guide, they over charge. When I argued with Gina, the manager, her response was "It's not fair to our technicians" but apparently it was fair for them to lie to me. Every other dealership I've spoken with said these guys overcharge on their labor. Will never do business with them again.

Creech Chevrolet service department is the absolute best.... - betty1chb

Creech Chevrolet service department is the absolute best. We are from Indiana and was going to what we thought was a fun weekend at Black Mountain Off road park when our brakes went out on our truck (Not fun coming down those big mountain hills towing a side by side) We had it towed to Creech and they got it right in and fixed the brake line within a few hours and we had the truck back!!!!!! Thank you so much!!!!!!!!! I would recommend your service department for sure. The invoice says Technician 310 Great Job!

Service great , Josh did great , drop off Sunday , pick - Josie

Service great , Josh did great , drop off Sunday , pick up next day ,diesel mechanic hard to find and do great job

Courteous and friendly service and a great place to get - Djohn1

Courteous and friendly service and a great place to get your vehicle serviced and always on time

A great experience working with Dan Tolson. - LeeAnnaRay

A great experience working with Dan Tolson. There were no hassles or surprises, and everything went smoothly. He did a great job of helping explain next steps, and was very patient and answered all of my questions. Would definitely recommend!

scheduled maint and recall computer updates - B.BUSTETTER

All of the service staff are always friendly and willing to answer questions and provide service as quickly as possible and never return vehicle after service with dirty interior from service provided

Great service short wait service department does great - abrothers2020

Great service short wait service department does great work. All staff excellent job and willing to help

I recently 3/19/2021 1pm had an alignment on my 2015... - Unsatisfactory

I recently 3/19/2021 1pm had an alignment on my 2015 Malibu at Dutch’s. I had an appointment at 1pm . Shortly after dropping the car off I was notified it needed a 4 wheel alignment instead of 2. Which costs more. I picked it up and it still pulls to the right awful. I called back and was told I had a strut that had to be ground on. Then they asked if I had only changed one tire? How can a four wheel alignment be done without noticing all four tires were new and the strut was new? I was then asked if I could bring it back in at a later time and drop it off so they could work me in . A major inconvenience for me . I expect better from a dealership. Note : all persons I spoke with were polite and nice .At the end of the day I am out 90$ and my car still out of alignment.

Parts guy was nice. - TKC

Parts guy was nice. Manager was very rude. Take your business elsewhere. He could care less about you.

My Great Experience - daisybegley007

I always appreciate the good work provided by Falls Auto Group. I recently had my oil changed & had a recall repaired. I actually enjoy talking to all the staff. They are all so polite & kink & cheerful. Thank you all so much!

Excellent service - Troy Cobb

I will never buy from any other Chevrolet dealer. Until I found Tony Brown Chevrolet I had assumed that there just was not a dealer with a good service department. if you are looking for a honest dealer that will take care of you vehicle Tony Brown is the place. I would like to thank skip for taking care of us.

I would like to give a Special Thank You to Gambrel... - Bluefawn

I would like to give a Special Thank You to Gambrel Chevrolet Service Department. On my way from Cape Coral, Fl to Cincinnati, Ohio my car was having problems. I was able to get off I-75 and find Gambrel Chevrolet, they tried to find the problem. As it was late in the day they asked if I could leave the car or bring it back the next morining. I chose to stay the night and bring the car back the next day. They took it right away, and really put forth the effort to find the problem. A fault fuel pump was the culprit, two more hours of work and a new fuel pump I was headed North again. During the time they were working on my car they made sure I had lunch and really extended the Corbin, Kentucky hospitality.<br> Since I was a woman traveling by myself, I was worried about the car and my safety, I was reassured by how respectfully I was treated while at the dealership. I was told after the repair I shouldn't have any more problems and to have a safe trip.<br> The car ran great, I was able to complete my trip to Cincinnati, Ohio and make the trip back home to Cape Coral, Florida with no problems.<br> Again thank you very much for going above and beyond the call of duty.<br><br>Sincerely,<br>Carol Deskin<br>Owner/Publisher<br>The Florida Voice Times News<br>The Sun-Leader News

Was on tour with the National Corvette Museum during one... - EPgsw

Was on tour with the National Corvette Museum during one of the Museum in Motion (KY 1Lap) tours when I experience clutch issues with our 2018 Corvette Grand Sport. The service department was very responsive and took care of the issue very quickly. The corvette technician, Christian, met with us personally and explained the findings and solution. We were on our way within an hour. Great service from the time we checked in all the way through checkout. Customer lounge was clean and well maintained with internet connection to stay in touch with others. Great experience all the way around!

fantastic job - pastor.earlyBen

From making the appointment to service and etc. it was fantastic, they did an excellent job. We do have extended warranty on the chevy but you all do not have a copy and it should have come up as we bought it through the dealer in Arkansas where we lived at the time. Could not have been more satisfied. The young man that handled my car was professional friendly and encouraging. Way to go.

Waited on promptly. Answered questions about unrelated matte - Boilermaker

Great service friendly staff answered questions offered refreshments great prices prompt check in easy to set up appointments will definitely return and recommend this facility

A great place to take your auto for oil change and tire - marynorth85

A great place to take your auto for oil change and tire rotation, prices are reasonable, staff are very helpful

Worse Dealership I've ever worked with! - Patrick

Herb Kinman is responsible for the worse car buying and owning experience I have ever had...period. Avoid this place at all costs! Drive a little further and buy from a dealership that doesn't have a "C" rating from the BBB. I've had 10 lifters replaced in my truck in 4 years. In 2015 I had 2 replaced and was assured by HKC that it wouldn't happen again, that this was a fluke. A few weeks ago another lifter went out. I called HKC and the general managers solution was to sell me a new car.

Satisfactory - serrvice

No wait They did what I came in fo.r Fixed minor detail I will return here for any service that I require. Friendly employees