Labor Overcharge - Z.phoenix
Took my car there when it developed a coolant leak. I mentioned I paid $2200 extra for the extended warranty and asked if the $100 deductible would be all that I'd be required to pay, considering that's what the warranty papers say. They said yes, they'd take care of everything else. Then they decided to charge me extra because they do not charge by the labor guide, they over charge. When I argued with Gina, the manager, her response was "It's not fair to our technicians" but apparently it was fair for them to lie to me. Every other dealership I've spoken with said these guys overcharge on their labor. Will never do business with them again.
Read More