love my new truck - martin
Jason B. did a great job. did exactly what he said and helped me get a good deal. Even saved me another 7 bucks a month off of my payment after the deal was made but before i signed on the dotted line. Thanks.
10k Checkup - RMNIENABER
Went in for a simple 10k service on my Golf. Service was great, they were upfront with everything and thorough. Would recommend this to dealership
Emissions refit nightmare - BigSixx81
Let me start by saying the mechanics do quality work. No issues whatsoever with them. But, the service department has serious issues in the office.
I've had my vehicle serviced exclusively by Neil Huffman for years. This time was a NIGHTMARE. My TDI needed the emission modification and a wheel bearing. I made it clear 4 separate times that it needed the emission modification. I picked the car up and reiterated that they needed to close out the ticket so my claim could process.
Fast forward 3 days and I call 4 times to find out why it has not been closed out. No answer, no call back. The piss poor attitude of Dara and obvious incompetence is shown after I drive up to talk face to face. I am informed initially that they have one person who processes claims and she only does claims processing when she sees fit. I told her that I'd wait there until it was processed.
Dara leaves and some dude comes out and informs me that the emissions modification was NOT done. Then he proceeds to tell me that they were 3 weeks behind on warranty work and he could schedule me an appointment.
So, through either sheer stupidity, utter incompetence or just good ol' fashion laziness they arbitrarily decided to do the work that got THEM paid. But when it came to warranty work that would pay ME 5g, they couldn't be bothered.
Unbelievable!!!!!! - Scott Thornton
I have driven New Beetle VWs for the last 14 years. Many times I have ordered parts and had service with Bachman. I am disabled and can't get out as much as I would like too. I ordered a tiny part for my car last week, a tiny piece of plastic that has the VW logo on it, and is a center wheel insert. I have been having terrible pain with my neck injury that keeps me from driving. After paying over 35.00 for the tiny insert, I asked if they could mail it too me, I figured it wouldn't be a problem, since I live 2 miles from Bachman VW. The guy said they would mail it, but it would be 15.00 to mail it!!!!!! I ordered a part from China and it was FREE SHIPPING. But my wife wants me to order locally. I cannot believe that they charge so much for a part, but that they ask 15.00 for mailing the part to me!!! I am so discouraged with my local VW dealership. I won't be looking for more parts, simply because of the way Bachman has tried to take advantage of me. Scott T. Louisville, KY 502-938-9143
I was there yesterday. My car problems started 2 weeks... - stevenpark2211
I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!
VW brake light - AclayVWjetta
I have a 2010 VW Jetta limited that was throwing a brake light and beep sound every few days, then became daily. I have an extended warranty but was told at an oil change (tire discounters) that's the fluid or sensor could be the problem. Merrit was awesome at DJ VW, he told me to pull in, 10 minutes before they opened and checked brakes, fluid and pedal. In less than 10 minutes he had my brake fluid topped off, the light and beeping gone and didn't even charge me for the top off! Thanks Don Jacobs VW service department.
Service manager refused to do an alignment which I... - segfault
Service manager refused to do an alignment which I specifically requested, claimed the reason my car was pulling to the right was a leaking tire on the right side, which they patched. Failed to do a tire inspection which was required as part of the 20,000 mile interval service on a Jetta. Had they done this they would have noticed feathering at the inside edges of the tires, indicating an alignment problem. After I made another appointment to get an alignment, they billed me for an alignment without performing one. Tim French, the owner of the dealership, eventually refunded the money I paid them for the alignment after I presented an invoice from another alignment shop showing that the car had not been aligned at Montgomery Imports.
They made little to no effort to resolve the chronic rattles and engine knock in my Jetta. Another dealership eventually found a bad intake manifold changeover valve as the cause of the engine noise and put foam under the VIN plate to fix the rattle.