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Their service department treats you fairly. They explain... - jrcushm1
Their service department treats you fairly. They explain what they found and the options available to you. The service needed was done quickly and I was soon on my way. Thanks Brian at Volvo of Louisville
A review in a way...and a suggestion based on 50+ years... - Romarc30
A review in a way...and a suggestion based on 50+ years of dealer visits, to all service customers for a better experience.
1, These people (service personnel) are human and enjoy all the ups and downs we do on a daily basis...we can't all wake up cheery.
2. Be patient!
3. Call or contact them by computer in advance...and be on time. Be understanding about how long it might take...they know from previous experience, from their present workload ahead of you, and from detailed manuals and schedules put out by the manufacturer.
4. Have all your needs and questions written out when you arrive and be prepared to discuss things in clear and concise terms.
5. Indicate what is your highest priority need...then down the list.
6. Don't start by assuming you know more than they...or that "service people and dealers are all alike". You may not end up satisfied, but give them a chance. They really want happy (return) customers. Talk to the service mgr about your concerns and to the mechanic who did the work. He or she will often be happy to explain in detail.
7. Don't argue, yell or swear...that makes everybody unhappy and, being human, less likely to look forward to your next visit.
8. If you are really dissatisfied, call or write the dealership or, the US representative for your make. They will really try to satisy. They certainly don't want adverse publicity.