Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Can't beat the folks at Volvo of Louisville! - Daniel L
I've purchased a certified pre-owned Volvo from Volvo of Louisville and have had both my XC60s in for service. I can't say enough good things about them, especially Nathan #1 in sales, Nathan #2 in finance and Melissa in service. All of them went the extra mile to make things right, even if they didn't have to. And their prices on certified pre-owned vehicles are competitive, as well!
A review in a way...and a suggestion based on 50+ years... - Romarc30
A review in a way...and a suggestion based on 50+ years of dealer visits, to all service customers for a better experience.
1, These people (service personnel) are human and enjoy all the ups and downs we do on a daily basis...we can't all wake up cheery.
2. Be patient!
3. Call or contact them by computer in advance...and be on time. Be understanding about how long it might take...they know from previous experience, from their present workload ahead of you, and from detailed manuals and schedules put out by the manufacturer.
4. Have all your needs and questions written out when you arrive and be prepared to discuss things in clear and concise terms.
5. Indicate what is your highest priority need...then down the list.
6. Don't start by assuming you know more than they...or that "service people and dealers are all alike". You may not end up satisfied, but give them a chance. They really want happy (return) customers. Talk to the service mgr about your concerns and to the mechanic who did the work. He or she will often be happy to explain in detail.
7. Don't argue, yell or swear...that makes everybody unhappy and, being human, less likely to look forward to your next visit.
8. If you are really dissatisfied, call or write the dealership or, the US representative for your make. They will really try to satisy. They certainly don't want adverse publicity.