dealership yes but definitely not service department - linda
my daughter took her 2007 ford focus in because there was issue with vehicle vibrating. service manager told her that he hooked vehicle to machine and drove and there was definitely no issues. I searched and found there is recall associated with transmission and called him back and he lied and told me that he told my daughter what problem was but it could not be fixed and that my salesperson should have told me that all ford focus shutter when braking. so if it cannot be fixed why is there a recall. issue still not resolved nor any solution given.
Frustrated first year owner - Cr2490
We will never buy a Ford again. This was the biggest mistake. We bought the Ford Explorer brand new. Within the first year the service department has forgotten to screw on the oil cover after an oil change. Which is fine - they were able to fix it once we noticed, but it was as I was going into the hospital for labor. Our axel needed to completely be replaced in the first year. They give you a hard time about borrowing a car or getting you to your house so you need to figure out other plans for yourself. The car stays with them for days while they leave you out on your car. We are experiencing again the same issue with the axel and will need to bring it back. If it was fixed correctly maybe I could understand - but it is not. The price of his car is way more than it is worth. This is more of a headache than anything else. Do not buy from here.
Never Again- Horrible Sales Rep and Service - KelseyMcHalffey
I am fresh out of college and have a great new job. I thought I would treat myself to a new vehicle. If this is how buying a new vehicle is- I will never do it again in my life. It was the most awful experience I've ever had with a sales representative (Kim Sharpley) and customer service (Hunter Lawrence). I hate that they are making a dime from me- they are just that awful. I came to the dealership knowing EXACTLY what I wanted (a 2014 Ford Focus Titanium Hatchback). The only reason I drove out to Stonewall instead of getting it at a dealership in Shreveport was because I worked at Jimmy Granger's golf course when I was younger and he was always very good to me and told me he would take care of me if I ever needed a new car. Maybe my experience would have been different if I ever could get in contact with him, but I still haven't been able to after over two months from the start of my buying experience to now.
So here is what happened:
The salesperson did NOT sell me the car, if anything she completely deterred me from wanting to purchase a vehicle from Jimmy Granger Ford. The car I wanted had to come from Oklahoma. I had the hardest time trying to get information or updates and not once did I receive a phone call or text from her updating me on the status of the delivery of my car, I had to call her every time and she rarely knew anything and would say she would call back, and never did. She even told me that she needed a new job; I could not agree more. I was told my car would arrive on a Friday around noon and was not notified that it was not there yet after I had already made arrangements to go pick it up. After I called at noon to find that it was not there, I was told it was supposed to be there that afternoon. Then I call that afternoon to find that it won't be there till Saturday morning (after multiple phone calls and no phone calls back to try and find all of this out). I never received a phone call on Saturday. I just gave up at that point and finally received a text from my "salesperson" (first correspondence I ever received from her) on Monday around noon that said "whn r u comin to get ur car". REALLY?! She acted as if she was doing me a favor by selling me a car. I then come to get my car and my car still had paper and plastic all in it and was not detailed. It also had the wrong wheels on it. Another, much more helpful, man helped me with the wheel situation and even took blame for it (which I knew it was not his fault, at all) and I picked out wheels that were on another Focus to switch out with (still never got the ones I ordered but I like the ones I picked out) and he promised me that the car would be detailed this time when the wheels were being switched out. I got to drive my car home and go to work the next day and my "salesperson" came to pick it up to switch out the wheels while I was at work. I get my car back at the end of the day and it had the right wheels on it but also had 100+ more miles on it and STILL hadn't been detailed and the tank wasn't refilled. WHAT WAS SHE DOING IN MY CAR?! She had the paperwork with her to resign some things because financing through ford (with my name first on the car) fell through, even though I was told it would work and had finished all the paperwork a week prior. She knew my dad was waiting at the dealership to sign off on the papers as well, because he was co-signing with me, and she took an hour+ to get back to the dealership when it only takes fifteen minutes to get there. That left my dad completely hanging and wasting his time. Anyway, I also realized that the signal shell on my passenger mirror is not sealed and holds condensation in it. I came back to the dealership a couple days later and Hunter Lawrence said they had to send pictures to Ford to get a new part sent in. I called a week later and they said they didn't take the right kind of pictures and that I need to send them different pictures. If you're noticing a trend; I never hear anything back. I'm always calling them to get anything done and it is very irritating. By the time they said they had the part in to change it out it was time for my first oil change (I bought an additional maintenance plan with Ford). Before I was able to bring it in I had to go out of town and ended up having a blowout because of an egg in one of the tires. So I brought it in after the weekend to get an oil change, side mirror signal assembly changed out, new tire, and DETAILED because it still had never been detailed after being promised to me twice. I got Hunter to sign an additional piece of paper for me in hopes that it would all be done right this time. I was in a rental for over a week for everything to be done. Hunter made excuses the whole time about how they sent a broken assembly the first time and how Cooper wasn't sending a new tire (there are plenty of Focuses on the lot that you can get an assembly from and a Cooper tire center literally two miles down the road from them. If they tried to get it done quickly they could have very simply). Plus, he made it sound like he was doing me a favor and that they didn't have to do it. So I go to pick up my car and guess what? The car isn't detailed- go figure. I had to get to work though. I get half way to work and my car alerts me that I have low tire pressure... checked the pressure and everything was fine. Apparently, they failed to change out the sensor on the wheel (it's very known that when you have a blowout you have to do this on this make of car). So now I'm driving around with this stupid alert on my screen and NEVER want to go back to that place another day in my life. Plus my car still has stickers everywhere and never has been detailed. I can not explain how displeased I am and I have the rest of my life to tell everyone of my experience. This is a very uncool place to buy a car.
They promised me a deal all they saw was dollar signs.... - vidrinejanice
They promised me a deal all they saw was dollar signs. They said the service the car like change oil and filters. The oil looked like it was time to be changed and the air filter was brown. New one would not have had so much brown to it. Not only will I not purchase another vehicle with them I will recommend to anybody that they do not go there either.