79 Louisiana Ford Service Centers

Best oil change experience ever. Richard, at the service... - Don

Best oil change experience ever. Richard, at the service desk took my 2018 Mustang GT in immediately and returned the car, ready to go in less than one hour!! I keep my engine compartment very clean. The mechanic left no signs he was under the hood. No drips, smears or oil anywhere but where it belongs, in the crankcase. But wait, there's more! The cost of this service was beyond fair. The fee was far below any other shop in the area. Gateway Ford in Ponchatoula now has another customer for life? Thanks Gateway!!

I have shopped around for a starter and was impressed by... - kxbordel

I have shopped around for a starter and was impressed by the knowledge and friendly customer service I received from Trent Dauzat in parts. Excellent Customer Service!!!!!! A WOW moment.

Hixson at Monroe is a JOKE! - MichaelG

I have a 2015 F-150. The truck on a cold start would rattle and tick around the front driver side tire. I knew this wasn't a normal sound because my last truck did it and I was told "that's what a Ford sounds like" .. the main barring went out shortly after. So I took it to a Ford dealer in Minnesota while I was on vacation and was told it was normal. Returned to Louisiana and took it to Hixson told them what was going on with it, showed them videos I had of the noise. They kept it for 2 weeks!! During this time I did NOT receive one single phone call from them about anything I always to call and check on it. (This whole time I'm dealing with the "service manager") aka Sam! I finally demand a response on what's wrong he tells me the cam phaser and solenoid were out and the part would be in the following Monday.. Tuesday came around and he called and said it was ready, I went to the dealer at 530 and he wasn't there.. I had to wait 30 mins for them to find my keys, I paid for my oil change and asked for my warranty paperwork, the woman looked at me and said there is no paperwork to go talk to a woman in service so I did so. I talked to a woman named Terra, she looks at the computer and tells me "sir I'll take the rap and ratting them out but nothing was ordered or fixed on your truck" I said I'll be in contact the next day, I walked out and started my truck and heard the noise so I shut it down and went and got her so she could hear. She told me that it definitely wasn't normal and to bring it the next day she would have me a loaner and she would call at 9 am. Next day came 945 am came around and nothing, I called her cell phone and no answer, I called service was put on hold for 20 mins, finally Sam (the service manager that has been pulling my leg) answered and said he was the one I needed to talk too. So Terra lied and wouldn't even talk to me. I finally told Sam I'd like to talk to manager above him and he had one call me. I told this manager what was going on and he says " sir I looked and listened to your truck with the shop foreman, those Ecoboost just rattle sometimes" I said... I don't have a Ecoboost, I have the V-8!!! SO there was yet ANOTHER LIE!! He could not answer me on why the service manager told me parts were ordered and could not answer me about Terra lying to me. So all in all they kept my truck 2 weeks for a oil change and now it's at another dealership getting looked at! I deal alot with the public and will be sure to tell everyone not to go to HIXSON IN MONROE Louisiana!!

Totally Awesome Dealership - sweetd

Wow is all I can say. I had the opportunity to visit Jim Taylor in Ruston. Larry Gipson was just totally awesome. He knows his vehicles very well. His knowledge made it a lot easier for me. Thanks I will be back again for my next purchase.

I have never been treated so poorly by any organization - scottjjones

I have never been treated so poorly by any organization the Lamarque Ford. I called to set up an appointment to get a brake job. No one answered so I left a voice mail, which no one returned after two days. I called again and spoke to the Service Manager and he said they received no voice mail. So anyway he told me to show up early if I want my car back the same day. So I arrived at 6:20am. They did not open until 7am. There were no instructions on what to do or where to go, so I parked my car and stood in front of the entrance. Cars started to pull up from all directions with no clear place to wait, so when they opened all the cars started pulling into the garage. I went inside and explained that I was the first here, but didn't know I was supposed to get in front of the garage. He told me too bad. I would have to speak to supervisor. So he led me in and I was immediately put off. He said "Did you not see other cars pulling up." 'Why did you not wait in your car like everyone else in line?" I explained I had never been there before and did not know the procedure. The man had an attitude and made me feel like I had done something wrong. Additionally he talked down to me like I was ignorant. I again tried to explain that the procedure was not written anywhere and certainly not intuitive enough to be clear. he continued to challenge me and mu obvious stupidity so I just left. Will never go back there again.

My daughter purchased a used 2018 Ford Edge from Matt - ljmacad

My daughter purchased a used 2018 Ford Edge from Matt Bower Ford in Metairie, La. in March of 2021. On the flyers placed in the dealership, it clearly states "Home of the Lifetime Powertrain Warranty". My daughter purchased an additional extended warranty as well, but the stipulation to both warranties was that she had to have the repairs performed at their dealership. The vehicle then started to have problems. Specifically the temperature gauge was rising. Not knowing what was going on she brought it over to our house and I looked under the hood. I noticed that the coolant level in the reservoir bottle was extremely low. I immediately added coolant to the reservoir bottle to get it to an acceptable level. This resolved the issue with the temperature rising. About 3 days later she checked the bottle and noticed that the coolant was getting low again. We continued to keep adding coolant to protect the engine as best as possible. We were not able to find evidence of a leak anywhere, so we decided to take it back to Matt Bowers Ford to have the problem diagnosed. The technicians there determined that the problem was that coolant was leaking into the pistons by way of the coolant manifold. It was also determined that sufficient damage had occurred to the engine itself, and that the engine itself would have to be replaced. We gave them the approval to begin work on her car based on the fact that she had the extended warranties in place. Or so we though. About a week later my daughter was called and told that there was a problem with the warranty. The warranty didn't cover the engine issues because the damage was not oil or lubrication related. Having heard that and dropping the phone in disbelief I went to the dealership myself and confronted the service technician personally. The technician referred me to the finance department (you figure that one out) after I questioned them about the supposed warranty on the car. So I did just that. I went over to the finance department with the paperwork for the car. I spoke to Leon, and showed him the paperwork and he told me that the car should be covered "bumper to bumper". After this I was directed to see the service department manager, Mr. Paul Alexander. I explained to him what I was told about the car, and about the answer I was given about denial of repair. He too was shocked and surprised to hear such a reason. He then told me that he would contact the department and get them to explain why they would not stand by their warranty. After a couple of days, and not hearing anything, I went back to the dealership and spoke to him again. He told me that he had gotten the same answer that I had received, and that their warranty was not valid in that situation. I then stated to him that Ford Motor Company had issued a technical service bulletin (TSB 19-2208) on December 19th, 2019, describing that very problem. I then asked why would this dealership offer and sell an extended warranty that would not cover this particular problem, knowing that this very problem existed 2 years prior to the sale of the vehicle? He could not answer that question. I was then told by Mr. Alexander that he would reach out to a division of Ford that handled situations similar to ours, and to see if they could offer some resolution to this matter. I was told that he would contact me in a couple of days with an answer. Again no call was received from Mr. Alexander. Once again I had to call and attempt to speak with Mr. Alexander. I was not able to speak to him but was asked to leave my name and number and he would return my call. After all this I had learned that Mr Alexander was transferred to another dealership. I also was told that the dealership would only cover 1/3 of the cost of repairs on the car, even though warranties were in place. If I could give a negative rating I would.