Customer Service while car was being serviced. - Monet2007
I received an oil change at this dealership on 12-28-19. The service was completed quickly and the price was great. There were only two issues I ran into which is why there are only 3 stars. There was a caucasian lady that helped me when I first pulled up to the service area. She was a little short with me and kept referring to me as “girl” I did not take to kindly to that due to the fact that I am a grown woman and have not been a girl for the past 12 years of my life. The second issue came about when I returned to pick up my vehicle. The cashier(sweet lady) called one of the service men, TONY, from the service area to pull my car around so I would not have to walk to the back area. Well TONY walk from the back to let the cashier know where my car was and he was not pulling it up. I had no issue with walking but I found that very rude and lazy of TONY. The cashier on the other hand was very sweet, had great customer service and even offered to get my car for me and pull it up. I wish I would have gotten her name because she was amazing! TONY and the 1st Caucasian woman that I dealt with need more training on how to deal with customers.
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