Exactly what i expected - Tyler Drude
Called tuesday to scedule my 10k mile service, was able to get an appointment the next day. I was greated quickly upon arrival, vehicle was take care of in under an hour (closer to a half hour), CSR showed me the indpection paper and explained it. Let me know my next suggested service and that i woild be contacted soon to get it scheduled.
Service - Rebecca.Dauzat
My Dealership of choice! Very friendly and knowledgeable. I feel very comfortable everytime i visit the dealership. I recommend Southern Chevrolet to all my friends and family.
I love my car, but the service center failed terribly - Bjbri778
Ok, so I never post about bad experiences or anything like that but I really need to this time. If you are thinking about buying a Hyundai, especially from Ray Brandt Hyundai, please read my post. Most of the crappy stuff is towards the end of the post, but I want to tell the whole story because nothing went right with this situation.
On Saturday I was driving home on the interstate and something metal flew out of the truck in front of me and pierced my tire. I did not have a spare, and the Hurricane was supposed to hit NOLA that night so I knew nothing would be open for me to bring my car to get fixed, so I had it towed home. On Sunday I decided to look into if Hyundai would tow my car to the dealership because I have a warranty for my tires. They said they would and we set up an appointment for between 6:30am to 7am. I got a text the next morning confirming they would be there at 8:30 (not the time I set up). I call and they said, oh in your area we don’t have anyone contracted that early do you want us to reschedule? I let this go. I ended up leaving my keys in my car and going to work so that I would not be late. By the way the truck never made it until between 9:30am and 10am.
While my friend was driving me to work, I called the dealership to let them know my car was on the way and why. I gave them my car info and my info and told them it would be towed. About 10 minutes after the car is towed to the dealership, the dealership calls and leaves a voicemail saying, “Your car was towed to us and we don’t know what you want us to do with it.” I called them back and let them know that I spoke to them earlier and gave them all the information again. I reminded them about my warranty (they have replaced a tire for me before and already knew about it when I told them) and they said they had the information on file about my warranty and it would take care of the tire. They also said it could take a few days because they do not keep tires on stock and have to order one to be sent in.
The next day I did not hear from the dealership so I called to check and they said “Our computers are down but we have a tire here. Do you know what brand your tires are because we are not sure if its your and cannot put it on until our computers are up. So…. My car is a few feet away from the person I am talking to… Why couldn’t he go look at the other three on my car and see what brand it was? Anyway… he told me he would call me back before the end of the day and he took my information. I get home from work and my dad (who has worked at car lots and sold warranties forever) tells me they should provide you a car because that comes with the 10 year warranties when you buy a new car. I can’t find any details about Hyundai’s warranties on the internet on my phone, so I decide to call the customer service line. They advise that for anyone with a ten year warranty the dealership is supposed to offer a loaner car if they know the vehicle is going to be in the shop more than one day. This is my second time having the vehicle in the shop more than one day and I was not offered a loaner car either time. So, I call the dealership back to set up my loaner car, but I am told that the service dept closed 12 minutes ago and no one could help me. Mind you, someone was supposed to call me back about my tire before the end of the day. But also, I want to speak to a manager because my car could have possibly been fixed if someone could tell if that was my tire or not, and why was I not offered a loaner if that is company standard? She tells me I need to call the Nissan dealership. I ask her why. She says because they manage her dealership. I asked her if I could speak to a manager in any department at her dealership. She places me on hold, comes back to the phone and says a manager will not speak with you, you need to call the Nissan dealership. I asked if she could call the Nissan dealership because I did not purchase a Nissan they will have no record of my vehicle. She said no. I spent several minutes having a severely unproductive conversation with a person who in no way intended to help. I then called Nissan. They said they had no idea why they would ask me to call them. So then I call Hyundai customer service back again. I explain the situation to the agent who says, oh well its not really Hyundai’s fault because the dealership is a franchise. I said you allow them to have your logo on the door so they do in fact represent your company. She confirmed that they should have offered me a loaner car or referred me to what she referred to as an enterprise to have a vehicle when they knew they would have my car more than 1 day. She said she would need to call the dealership to get both sides of the story and then put me on hold for like 10 minutes while she “typed the notes on my case”. I told her I would hold while she called the dealership. Then she told me that their phone lines did not allow them to place someone on hold. xxx???? Are you serious? You work in a call center and you can’t place me on hold while you make another call???? Ok… Then she says she will call me back within 24 hours. Ok… how does that help when my problem was not having a vehicle to get to work the next day? My ride had plans and I was pretty much stranded right. At this point I am pissed because I feel like I spent a ton of money on this car (my second brand new car I bought from Hyundai by the way) and spent money for the top of the line warranty and even the tire warranty and whats the point when I am not getting what I should be getting. So… I ask to be transferred to a supervisor. I am told that she does not have the capability to transfer me to a supervisor. That a supervisor would have to call me back in 24 hours or less. She keeps making excuses and trying to explain their policies, but at this point I was just done and told her I didn’t want to talk to her anymore. I am never ever rude to people in the service industry because I’ve worked in it my entire working career but I was not nice to this lady towards the end because the things she was telling me just sounded ridiculous. What company does not allow you to speak to a supervisor, especially when she just told me how horrible it was that the dealership would not let me speak to a supervisor when I requested one. I agreed for the supervisor to call me the next day and disconnected the line.
At this point I’m pretty much fed up with it, so today, I have my fiancé call the dealership to check on the car. They say it will be done by 5pm. He goes to pick it up and they try to make him pay over $100 for the tire. Well… as you may remember from earlier, when it was dropped off, I let them know twice that I had a warranty and they said they had it in their notes from my last visit. They told him that I should have told them when the car was dropped off because they have to make a claim and take a picture (ok I did tell them… TWICE) and that because their computer is down they can’t look up what company. My fiancé tells them that’s ridiculous and goes outside to call the dealership that I bought the vehicle from to find out what company they do warranties with. Then, all of a sudden, as he is about to hang up with them they say, we were able to get the information. Also, I would like to note that they were requiring my fiancé to pay in cash and said he would get reimbursed later if we could get the claim to go through on our own. I’m not trying to imply anything but that’s super sketchy. Also, it is now almost 11pm and no one from the customer service line has called me back. Way to make a used to be loyal Hyundai customer feel valued. I have names of several of the people I spoke with but am not going to bash them personally on the internet especially since I feel like the company failed as a whole with this experience.
Hood on car peeling and will not fix! - Paint
Do not buy from this dealer! Beware! The hood on my 2013 Elantra is peeling and they and Hyundai do not want to fix it! I paid cash for that car and serviced it there too. The car only has 32K miles on it and is a garaged car! I had 8 year old cars and never encountered that problem. Will never buy a Hyundai again.
Purchased a 2013 Hyundai Elantra a few months ago. The... - ultimatesec01
Purchased a 2013 Hyundai Elantra a few months ago. The hinge on the inside of the door snapped in half and the door is now out of place and messing up the fender. The dealership will not warranty this because they said that the doors on the 2 door Elantra are too heavy for the hinges and that if the car was on any kind of incline or any wind was blowing that it would cause the hinge to break.... MAKE BETTER CARS! Will NEVER deal with All Start or Hyundai again for anything. DO NOT DO BUSINESS WITH THESE PEOPLE!
Sevice department bad cop good copped me, a 74 year old lady - pissed123
My check engine light came on & I called to make an appointment. Was told that it was probably that my gas cap was not on properly. I wanted it checked out any way & they gave me an appt. a week away. In that time the light went off but I wanted to be sure nothing major was wrong. Was told it was ok if it wasn't "flashing" I was there, wanted it fixed was rudely told I would need an appt. Told them I had one that was why I was there. He looked, saw it, said "oh" I told them I was planning to take a road trip with my grandson & wanted to be sure I didn't have any problems. They said they would call me when ready. This was 8:30am they close at 5:30 pm Heard nothing from them all day & at 5:10 pm I went there. Was told they were still "finding issues" and "didn't Jerry call you?" I told them no one called me. He got Jerry and he said, "I'm sorry' bad news it will cost over 2,000.00 for the repairs. The other guy started explaining technical details of what was wrong, stating it was an old car (10 yrs with only 82,000 miles on it) I told them no one called to get my permission to repair it for that amount of money. They said, "you need it fixed if you are going on a trip with your grand son" and then then one explaining what was wrong said it would be around 1,800.00 and Jerry butted in and shook his head & said "no $2,000.00". I told them I didn't want them to fix it and would just go somewhere else. Jerry handed me his card and said it was probably time for a new car. His card said he was a Sales Consultant, imagine that. I told him I would buy a Ford or Chevy then if I needed a new car, and he snipped that "it looks like you are just done with having a Hyundai then?" Rude men, double-teaming for profit. I AM DONE WITH BILL HOOD HYUNDAI certainly.
Excellence always - Kimber
My husband and I have been going to Slidell Hyundai for several years, 4 Hyundais later and we are still enamored with the products, the people and the awesome service provided by Hyundai of Slidell. We get all of our warranty service done through them and will definitely be using them in our next Hyundai purchase! Everyone from the sales people on the floor to the service car washer shows a unique professional yet personal approach. They are prompt, courteous and always ready to help!
Service department sucks - unhappy
The salesman was great. The service after the sale is awful. This is the worst service department that I have ever used. My car comes back dirty and in less than 6 months, I am having to bring my car in twice for the same problem. Try getting into your car when it won't unlock. Every time I have gone in, they don't have a clue how long it will take and promise to call me when its done. I always end up having to call 15 minutes before they close to see if it's done because they can't seem to call anyone. They don't provide a loaner car when it's warranty work and do not wash the vehicles whenever they are done with them. I have never heard of that until I went to Ralph Sellers. Will definitely not buy from them again. The service department is what sells me on a vehicle and I should have done research before I bought from them. Also, the Bluelink is a joke. It's pretty much useless.