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The service manager, Lisa, took care of my issue... - jocastan83
The service manager, Lisa, took care of my issue wonderfully! My car was taken care of and I hope that the issue is fully resolved.
Top Reviewed Service Specialists At This Dealership
The service person Bryant was great, help me with my... - Jp2683wa
The service person Bryant was great, help me with my vehicle. He was very pleasant and polite!! He had the mechanic to check my car even though it was a Saturday, so again very pleased.
The service department provided a quote for brake work... - Mogrunari
The service department provided a quote for brake work and wiper blades for 3 hours of work. The total time took 7 hours not including trying to get them to remedy the excessive time. The service manager would not work my daughter on costs even though she had her car there for an 8:30 AM appointment and due to lack of mechanics on schedule, a service lift broken down and two mechanics having to share a car lift these all added to the total time for repairs. My daughter was 2 hours late for work as a result of the service departments issues. Also the actual costs were more than the quoted price. I will not recommend their service or their sales and I have used them since 2013. To top things off, Renee told my daughter that if she was late for work that was her issue and that she should have provided her days schedule to them. Are they for real?
Sevice department bad cop good copped me, a 74 year old lady - pissed123
My check engine light came on & I called to make an appointment. Was told that it was probably that my gas cap was not on properly. I wanted it checked out any way & they gave me an appt. a week away. In that time the light went off but I wanted to be sure nothing major was wrong. Was told it was ok if it wasn't "flashing" I was there, wanted it fixed was rudely told I would need an appt. Told them I had one that was why I was there. He looked, saw it, said "oh" I told them I was planning to take a road trip with my grandson & wanted to be sure I didn't have any problems. They said they would call me when ready. This was 8:30am they close at 5:30 pm Heard nothing from them all day & at 5:10 pm I went there. Was told they were still "finding issues" and "didn't Jerry call you?" I told them no one called me. He got Jerry and he said, "I'm sorry' bad news it will cost over 2,000.00 for the repairs. The other guy started explaining technical details of what was wrong, stating it was an old car (10 yrs with only 82,000 miles on it) I told them no one called to get my permission to repair it for that amount of money. They said, "you need it fixed if you are going on a trip with your grand son" and then then one explaining what was wrong said it would be around 1,800.00 and Jerry butted in and shook his head & said "no $2,000.00". I told them I didn't want them to fix it and would just go somewhere else. Jerry handed me his card and said it was probably time for a new car. His card said he was a Sales Consultant, imagine that. I told him I would buy a Ford or Chevy then if I needed a new car, and he snipped that "it looks like you are just done with having a Hyundai then?" Rude men, double-teaming for profit. I AM DONE WITH BILL HOOD HYUNDAI certainly.
Company accepted my vehicle from Statefarm. After... - Furious
Company accepted my vehicle from Statefarm. After keeping it for a month, they transferred it without my consent. That’s right with no consent!! After complaining to my Statefarm rep. I received a call and he said all I can say is sorry. He didn’t offer to make amends for anything. So my car sat their for a solid month with interior water damage. Now because of them I have more damage to the car. Never ever use them for service.
Went in for service on our sunroof on our Sonata Lindsay... - Mnette
Went in for service on our sunroof on our Sonata Lindsay Service Manager is the best awesome goes above and beyond go see her for service will take care of tou
Caution Monroe, LA car buyers– 12 weeks to repair an... - kitwes
Caution Monroe, LA car buyers– 12 weeks to repair an engine!
On July 19th, while traveling in Louisiana, the engine failed in my 2013 Hyundai Tucson. It had under 100K miles and one owner, I was confident this would be covered under the warranty and had it towed to Interstate Hyundai. It took them A WEEK, and me having to go in person, to find out the engine failed (something I told them day 1). They quoted me prices to repair. I had to tell them to contact Hyundai, as it should be covered. Fast forward 3 WEEKS, the dealership FINALLY got all the information Hyundai needed to determine this was covered and provide me a rental (I had to get Hyundai Motors involved). It then took another 9 WEEKS for them to complete the repair with little to no communication. I worked around dealerships for a large part of my career and dealt with at least 100 dealerships. In my opinion, Interstate Hyundai has a poorly run service department. If you buy a Hyundai in the Monroe area and want it serviced, I fear you will have to drive to other cities (Jackson, Shreveport, Alexandria) to get competent service from a Hyundai Certified dealer.
everything that glitter is not gold - D.hamilton
I brought my car for an oil change here because it was only $19.95. Well lets say they will never get another dime from me. I brought my car for an oil change on that Tuesday, that Wednesday on my way from school my car started hesitating and shaking. That Thursday had gotten worse. I contacted the service department he checked the oil level in my car, and told me it’s just a coincidence my car starts actin up after the oil change. He then tell me for $124 they can put my car on the machine to do a diagnostic other than that it wasn’t their fault. My car has gone from being able to go to Grambling(2 hours away) and back three times a week to not making it out of a parking space. I only gave it one star because I had to give a star.
Mike Morgan Service Department sucks and they make up... - tae
Mike Morgan Service Department sucks and they make up issues with your car that does not exist. The buying process was a smooth and an enjoyable experience, but the service department makes me regret ever buying with them. They lie about things wrong with your car. I took my car to them last year and they gave me a full list of issues and this year they said I did not have any issues that I mentioned and they acted clueless as to what I was talking about. How in the world did issues from LAST year go away after a year? If anything those issues should be worse. What's even worse is when I took it to another mechanic, they stated that the replacements and issues Mike Morgan stated I needed, were not there. Not to mention, the attitudes these people have and the customer service skills are terrible.
Dishonest. Won’t acknowledge warranty issue though there... - Unhappy camper
Dishonest. Won’t acknowledge warranty issue though there is technical bulletin out so FCA won’t repair it. 3 yearold vehicle with paint bubbling up.
Service - Rebecca.Dauzat
My Dealership of choice! Very friendly and knowledgeable. I feel very comfortable everytime i visit the dealership. I recommend Southern Chevrolet to all my friends and family.
Exactly what i expected - Tyler Drude
Called tuesday to scedule my 10k mile service, was able to get an appointment the next day. I was greated quickly upon arrival, vehicle was take care of in under an hour (closer to a half hour), CSR showed me the indpection paper and explained it. Let me know my next suggested service and that i woild be contacted soon to get it scheduled.
Hyundai of Metairie