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Dishonest and disrespectful sales staff - unhappybuyer14
Avoid this dealership! Had a Mercedes on hold and when I arrived for my scheduled appointment, I was told that the car was in the process of being sold to someone who walked in just 30 minutes before. They intentionally sold the car out from underneath me and neither the salesman or sales manager that confirmed the appointment with me would come out of their office to explain or to apologize. Especially frustrating, dishonest and disrespectful considering they both knew I was driving several hours from out of state to purchase the car. I have owned Mercedes for over 20 years and never had such a horrible experience with a dealership. Disappointing and absolutely not up to Mercedes standards.
Negative turned Positive! - shivelym
After a pretty negative experience at this dealership, the President called me himself and was unbelievably patient, honestly listened, and was generally remorseful. He fixed everything that initially was desired. I am very impressed with how he handled everything. Although it took a lot of frustration, in the long run this dealership proved itself to be honorable and withstanding. I highly appreciate this call and, if anyone is having a negative experience or questions that just don't seem to be getting answered, I advise them to ask to speak to the president himself or call the cardboard life sized guy (the owner) standing right inside the doors (I missed him which is why this ended up taking so long to get established). The owners name is Bob Giles and his number is 337-210-9020. Thank you again to the president who turned this very negative experience into a positive one. Now.... it's time to thoroughly enjoy that Subaru!
The worst customer service ever - Aircraftmx
Overall experience was terrible .We were not greeted with a knowledgeable service employee when we arrived. We left the car with them for a week and they did not fix anything on the car that was asked. I had to drive 150 miles to have my car repaired and serviced at what I thought would be professional Volvo service center. I asked the service manager to make sure they fixed headlight and service the spare tire. Also told them to be sure and drive car to verify the front end alignment was true..... When I arrived a week later front end pulling hard right light bulb still out and spare had less than 20 lbs air pressure ....... Gee thanks how much do we owe !! Tyler did have a mechanic get the front end right while we waited for an hour. Corey however seemed to not have a problem with charging us and sending us down the road with the car the way it was. People just don't seem to care anymore. Guess they figure where else are you gonna go!
I just wanted to write a quick note to let you know that... - chell10406
I just wanted to write a quick note to let you know that our experience at Holmes European Motors was a great one! My family usually only buys GM Vehicles due to our GM family discount but wanted something different this time. Elliot was our sales person. He was very knowledgeable, courteous and professional. Jim Huggins also helped us and was very professional and helpful as well. These two members of your staff made us feel welcomed but did not pressure us to make any decisions. Many times I have had experiences where I have left a car lot and not purchased strictly because I felt very pressured or unimportant! This was not the case with our recent purchase. We plan to have our Volvo S60 for some time but when we do buy again we will come back to Holmes European Motors! We would like to thank Elliot, Jim and all the staff at Holmes!!