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Great Experience - Jon.kelly7
Matt and Mikey were great to work with. Good guys and good businessmen. Made for a good experience all around. I drove two hours to work with Portland Volvo and it was well worth it.
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Sure, I can fix it.. - Bridget&Hugo
In May of 2019 my husband and I were at O'Connor VW having our 2017 Golf serviced. We also have a 2009 VW Jetta Wagen and mentioned that the sunroof leaked like a sieve after several repairs at another dealership, some done while still under warranty. This was a casual discussion between my husband, myself and the receptionist. The service mgr, named Ryan, overheard us and said he had a "workaround" and could fix it for us... We were hesitant and told him how many times this had been attempted and that we were considering a different vehicle, rather than repair it. He confidently stated that he could fix it and that even with the high mileage we would likely get another two years out of the car. We said we'd think about it and before we left, he said, give me a call. We can fix it and it will NOT leak again. On our forty-five minute drive home we discussed it and decided we'd call him and hear what was involved. We did call Ryan, again he stated he had a workaround the recommended VW repair ( that had been done before and clearly did not work) We told him that the car had an odor coming from the water that had to be shop-faced out each time it rained. He said, we should replace the carpet and that would eliminate the odor, fix the leak attend to some other minor repairs and have a fresh start with the vehicle. This came at a very big price, $3300. 00 more than the car was worth...but, Ryan reminded us that this would be less than car payments if we got another two years out of the vehicle. This was in May. By July the car once again leaked liked crazy and the odor from the carpet had returned. After some heated discussion, Ryan took the attitude of, oh well, we tried. We pursued our discussion and he agreed to "let us" bring the car back in to be evaluated. They now pulled the seats from the car and let it dry completely out for three weeks. We picked the car up in late August, the smell had relented somewhat. In early October we had our first big rainstorm since we'd gotten the car back. Once again, we were out with the shop-vac and it was hopelessly leaking and the odor unbearable. We called O'Connor, I spoke with Chris Crowell, the Gen Mgr and he knew the situation and admitted to us that Ryan should not have recommended the vehicle be repaired, carpet be replaced and a rear suspension coil be repaired, bringing the total of the work well over the worth of the vehicle. As I spoke with Chris, who by the end of this understood and seemed amenable to some sort of compromise.. we were asking O'Connor to spilt the cost of the repairs with us... Given the circumstances this seemed reasonable. He went to the owner, Randy Hutchins and asked him if they could infect do that. No was the answer. They wanted the car back, once again, to try and "repair" it. We have been inconvenienced and lost faith in the workmanship and integrity of this dealership and said no. In desperation to recoup some of our loss, I thought ( stupidly) that perhaps they would give us an exceptional deal on a new vehicle...they offered us a $1000 coupon... bringing the price to what we saw listed at many other dealerships. So, after all that, a big nuthin:(
Bottom line, I believe this was done in bad faith from the beginning and should not have been allowed to happen. Well, you may say, it's your fault... not entirely.. we go to experts, because we are not experts. We trusted their "expertise" and they walked away with $3300.
All the way from Pennsylvania! - kjustice
My journey started online where I located 5 used cars that met my criteria. I had 3 horrible, 1 OK experience before deciding to call Cold Brook Saab. Remember, I'm from Pennsylvania and CBS is in Maine.
I called and sent an email inquiring about the used 2008 Saab on the lot. Joey took my call and told me everything he knew about the car. Everything. After two days of asking questions, I asked Joey if I would be wasting my time taking a trip to Maine from Pennsylvania to buy the car. Joey assured me that I would like the car. No pressure, just an honest opinion based upon my inquiry. So I hopped on a plane and committed to my pursuit of the car.
Everyone thought I was crazy for this, but it’s what I wanted. And to make this story eben better, Joey changes his vacation plans to pick me up at the airport!
I leave the house at 5:00 AM for Philadelpia Airport. Take a flight to Boston and then to the little airport in Augusta, Maine. And there he is Joey. Joey and his wife picked me up. The side story to this is Joey and his wife decided to pick me up before they took off for a long weekend in Canada. Is that concierge service or what! We had a great conversation on the ride to the dealership. I couldn’t wait to see the Saab Turbo X.
I finally get to see the car. Joey was spot on. It’s exactly what I was looking for in the Turbo X. I took a test drive and felt good about taking the next step to purchase. We did the paper work I was on my way back to Pennsylvania… a 9 hour drive in my Saab Turbo X.
Joey’s “no pressure” assurance is what sold me on taking the trip and working with him to purchase the car. Thanks Joey for all you assistance in this purchase!
(I don’t think I will make the 9 hour trip for service, but I would if I lived in Maine.)
Outstanding sales and service on our 99 Saab. We tried... - Erick Swanson
Outstanding sales and service on our 99 Saab. We tried local service (Quirk in Bangor) which was a disaster. Quirk quoted over $4500 for repair work that Stetson did for $1400. We now gladly drive 1.5 hours for service and will get our next vehicle there.
Sterson is an old New England dealership that you just don't find anymore.