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Fantastic service for out-of-staters! - Nina N
Our family was driving from Connecticut to Maine when our 2011 XC90 started making a funny sound. At the halfway point, we called Portland Volvo to ask if maybe they could take a look. This was Friday at around 3 pm. Lisa from the Service Dept. answered the phone and was extremely professional and sweet, but informed us there were no open spots that day. She suggested we leave the car overnight and maybe someone would get to it on Saturday. She even suggested a rental car dealership nearby.
Nervous that we were going to do more damage if we tried to drive it home to get it looked at, we followed her advice and were surprise when she called early on Saturday to tell us that they squeezed our car in, and discovered the problem (I believe Walt was the technician who made the time for for our ER car visit. He could have gone for an extra long coffee break instead, so we appreciate it.)
Lisa had all our paperwork taken care of when we arrived for pick up (just as they were closing), there was no push for extra work, and we drove away relieved and grateful.
Portland Volvo saved our short weekend vacation and treated us Flatlanders just as kindly and respectfully as I'm sure they do their regular customers. Highly recommend.
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Horrible experience - befenton
Be careful going here is best to have thick skin and your own financing. Finance manager is incredibly rude and in all reality should stay away from people. O'conner would be better off without him,
All the way from Pennsylvania! - kjustice
My journey started online where I located 5 used cars that met my criteria. I had 3 horrible, 1 OK experience before deciding to call Cold Brook Saab. Remember, I'm from Pennsylvania and CBS is in Maine.
I called and sent an email inquiring about the used 2008 Saab on the lot. Joey took my call and told me everything he knew about the car. Everything. After two days of asking questions, I asked Joey if I would be wasting my time taking a trip to Maine from Pennsylvania to buy the car. Joey assured me that I would like the car. No pressure, just an honest opinion based upon my inquiry. So I hopped on a plane and committed to my pursuit of the car.
Everyone thought I was crazy for this, but it’s what I wanted. And to make this story eben better, Joey changes his vacation plans to pick me up at the airport!
I leave the house at 5:00 AM for Philadelpia Airport. Take a flight to Boston and then to the little airport in Augusta, Maine. And there he is Joey. Joey and his wife picked me up. The side story to this is Joey and his wife decided to pick me up before they took off for a long weekend in Canada. Is that concierge service or what! We had a great conversation on the ride to the dealership. I couldn’t wait to see the Saab Turbo X.
I finally get to see the car. Joey was spot on. It’s exactly what I was looking for in the Turbo X. I took a test drive and felt good about taking the next step to purchase. We did the paper work I was on my way back to Pennsylvania… a 9 hour drive in my Saab Turbo X.
Joey’s “no pressure” assurance is what sold me on taking the trip and working with him to purchase the car. Thanks Joey for all you assistance in this purchase!
(I don’t think I will make the 9 hour trip for service, but I would if I lived in Maine.)
Outstanding sales and service on our 99 Saab. We tried... - Erick Swanson
Outstanding sales and service on our 99 Saab. We tried local service (Quirk in Bangor) which was a disaster. Quirk quoted over $4500 for repair work that Stetson did for $1400. We now gladly drive 1.5 hours for service and will get our next vehicle there.
Sterson is an old New England dealership that you just don't find anymore.