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Mike was excellent. friendly and attentive throughout the... - Kpitre1
Mike was excellent. friendly and attentive throughout the whole process. He answered all my questions and made the purchase experience fun and quick. Would recommend to my friends and family.
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I had a PZEV car and Vw waranties anything with... - daley1018
I had a PZEV car and Vw waranties anything with emissions. I needed an O2 sensor and a catalytic converter. They told me Vw would not cover it. I called VW Prime Saco and they said they did cover it. They are crooks and will lie right to your face. They cut corners on the oil changes too! Beware!
All the way from Pennsylvania! - kjustice
My journey started online where I located 5 used cars that met my criteria. I had 3 horrible, 1 OK experience before deciding to call Cold Brook Saab. Remember, I'm from Pennsylvania and CBS is in Maine.
I called and sent an email inquiring about the used 2008 Saab on the lot. Joey took my call and told me everything he knew about the car. Everything. After two days of asking questions, I asked Joey if I would be wasting my time taking a trip to Maine from Pennsylvania to buy the car. Joey assured me that I would like the car. No pressure, just an honest opinion based upon my inquiry. So I hopped on a plane and committed to my pursuit of the car.
Everyone thought I was crazy for this, but it’s what I wanted. And to make this story eben better, Joey changes his vacation plans to pick me up at the airport!
I leave the house at 5:00 AM for Philadelpia Airport. Take a flight to Boston and then to the little airport in Augusta, Maine. And there he is Joey. Joey and his wife picked me up. The side story to this is Joey and his wife decided to pick me up before they took off for a long weekend in Canada. Is that concierge service or what! We had a great conversation on the ride to the dealership. I couldn’t wait to see the Saab Turbo X.
I finally get to see the car. Joey was spot on. It’s exactly what I was looking for in the Turbo X. I took a test drive and felt good about taking the next step to purchase. We did the paper work I was on my way back to Pennsylvania… a 9 hour drive in my Saab Turbo X.
Joey’s “no pressure” assurance is what sold me on taking the trip and working with him to purchase the car. Thanks Joey for all you assistance in this purchase!
(I don’t think I will make the 9 hour trip for service, but I would if I lived in Maine.)
Outstanding sales and service on our 99 Saab. We tried... - Erick Swanson
Outstanding sales and service on our 99 Saab. We tried local service (Quirk in Bangor) which was a disaster. Quirk quoted over $4500 for repair work that Stetson did for $1400. We now gladly drive 1.5 hours for service and will get our next vehicle there.
Sterson is an old New England dealership that you just don't find anymore.