Checked all the boxes - Shirley
Had car done they looked up my points and made sure I was given credit for discounts that I was unaware that I was qualified. They could have done better job on giving me quote for future work it was buried in current work papers and even when I asked for breakdown of cost of brakes, drums,rotors, calipers parts etc it was not forth coming so I could comparison shop.They did a good job and I have recommend to others for oil changes.
Top Reviewed Service Specialists At This Dealership
Extremely pleased to have done bussiness with Jack - Simon
Extremely pleased to have done bussiness with Jack Chevrolet. We had trouble with our car on our way back to Canada and they took care of it with professinalism and they were really honest. The car was running perfecly on our way back home ! Special thanks to Benjamin at the service .
I recommend to stay clear of this arrogant and greedy - warsickdog
I recommend to stay clear of this arrogant and greedy bunch. they will gladly charge you nearly double what an honest local mechanic would charge for the same quality work.
service department - Tom Donahue
When it came to paying. The service guys would NOT help at all in access my extended warranty from Varney GMC. Only wanted my credit card. Once that was done paying attention to me was over. Since the warranty wasn't interested computer they just assume it was cheap and I had enough of them I did tell them that since they weren't will go help this means I won't be back. They didn't seem to care.
I originally posted this on March 2022 on Google; I’ll be - ConsumerReview
I originally posted this on March 2022 on Google; I’ll be leaving my story as it progresses.
my current vehicle: 2016 Jeep Compass purchased in (Oct 2019) 27,000mi, has now (May 1, 2022) 45,000
”I’m sure we’ll get you right in and out of here” for an oil change and inspection turned into 2 hours and 15 minutes with no heads up. After coming to get me, they then proceeded to attempt to charge me to replace a part covered under my warranty.
$600 of repair and replacement: 12,000 miles in.
Their service has been good thus far, the shuttle service is nice and the video they sometimes take of the underneath of the vehicle is impressive.
My review is of this experience; I will update this following future good experiences.
Edit (Added Below this line on May 1)
44,500mi Compass is not operational. I get it to them for an issue with acceleration and they send me home, then keeping the vehicle. They call me 3 days later, “$800, it is not covered by your extended warranty; it might be ready by Thursday; we will not provide a rental.”
As I work in customer service myself, I won’t share the name of my agent. He is simply a relay for the policies that protect Chrysler and Central Maine Motors. Sadly, as a consumer, I do not have such protections afforded to me.
I hadn’t hoped to update this review with another bad experience; I bought this vehicle at 27,000 miles and I haven’t quite gotten to 45,000 yet.
General Manager - Tom Towle Rude!! - Carconsumer
Tom Towle was very rude and not empathetic when turning in a leased vehicle after the death of my mother. He threatened to drive the car back and park it at her residence and call it a repo. He didn’t even know his own companies policy regarding returning a lease after a death. He was as unhelpful and created an uncomfortable situation at the worst possible time. He should fired! Do NOT do business with this dealership. They only care about picking your pocket. Beware.
Excellent Service! Called for an appointment Tuesday... - rljspider
Excellent Service! Called for an appointment Tuesday afternoon and was able to bring my truck in Thursday! Problem diagnosed within an hour and fixed by Friday! My truck needed a new catalitic converter! Replaced within 24 hours! My truck runs like a new truck! Thanks Mike Arcaro!
Regards Rich Jump
Top Notch - Nate C
Top-notch service as usual, great team, great dealership. Always courteous and professional, came in for an oil change was told 40 minutes was out in less than 30.
Service appts. - choclab59
Service appts. 3-4 wks out for an oil change. Called again Tuesday for state inspection , got a record message and have yet to hear from them. Yet they keep sending me cards wanting my trade in. No new inventory yet can’t/ unable to handle services for past sales.
Late on a Monday afternoon my truck engine acted up and - pmmrep02
Late on a Monday afternoon my truck engine acted up and the check engine light came on. I called the dealership and they said to immediately bring it in. They actually took a quick look at it just before closing. Their repair shop was booked out for a week but they managed to squeeze me in as they time allowed. In the meantime they made sure I had a loaner to use. Problem was diagnosed, repaired and I got my truck back in a timely manner. Excellent people to do business with.
This review is for Jon the service representative. - firstname.lastname@example.org
This review is for Jon the service representative. He did an outstanding job saving me a lot of money on my 2012 Buick LaCrosse couldn't ask for a better guy went way above and beyond thanks Jon
Employees were very courteous. Appointment started on... - rwilliamsjr1
Employees were very courteous. Appointment started on schedule but I felt it was longer than necessary. First time here so I will see on the second visit.
Scheduled service - Mark Hanson
Done very quickly and also included a computer update, also saw Jarod in collision about a paint scuff, he was quco to fix it and make recommendati2nd for clean up after the winter season.
on going ac issue - Truck guy
These guy's are awesome!! I have had my truck serviced here since I bought it a couple years ago, should also say the truck was bought here! I also live 2 hours from here, south of Boston. This place is well worth the trip from any where be it sales or service!! For a little over a year Kris and Andrew have been helping chase an on going stubborn ac issue that only happens once in a while. Well on a Friday am truck loaded for the weekend including wife and 3 dogs the ac stopped working. We drove straight to Pape. With no appointment Andrew met me when I walked in, he spoke with Kris and before I knew it the truck was in the shop being looked at.
A short time later the tech figured out the problem and the sensor was ordered. I returned 2 weeks later to have the part installed and the ac has been working perfect!!
Thanks to the service team here for being persistent and chasing this problem with me for so long!
Went in for service on time. Everyone was exceptionally... - Stitchquilt52
Went in for service on time. Everyone was exceptionally nice.
False Rebate Advertisement - cmm85
I would not recommend this for auto service. We recently selected them for struts and brake/rotor replacement because they advertised a $40 mail-in rebate on their website. Come to find out that the rebate was valued at on $20, and when it came time to receive it, the rebate was invalid because the wrong part that matches the rebate was installed. In sum, the advertisement was false.
Free Tire Rotation with Oil Change
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