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Excellent Service! Called for an appointment Tuesday... - rljspider
Excellent Service! Called for an appointment Tuesday afternoon and was able to bring my truck in Thursday! Problem diagnosed within an hour and fixed by Friday! My truck needed a new catalitic converter! Replaced within 24 hours! My truck runs like a new truck! Thanks Mike Arcaro!
Regards Rich Jump
Top Reviewed Service Specialists At This Dealership
Team Service Manager
Team Service Manager
We just left this dealership after pulling in announced... - jenjoyeric
We just left this dealership after pulling in announced in our diesel dually pulling our big 5th wheel camper and all the dummy lights on the dashboard lit up. My husband explained we were traveling and Brandon got us right in. The service tech was excellent and had everything fixed and us back on the road in three hours. We needed a def pump. Now THAT is good service when strangers pull in and they take care of us right away. Thank you!
GM Service Advisor
GM Service Manager
Amazing job! Brought car into the body shop to get rid... - laura.zajac
Amazing job! Brought car into the body shop to get rid of scratches - car came out looking like new. Far exceeded my expectations! Thank you Jeremy
Chevy Roadside Assistance and Warranty Work - lendallalexander
I had a starter failure on my 2017 Silverado which was under warranty. Cheverolet roadside assistance contacted a towing service which arrived and towed the truck in a timely manner. Goodwins Chevy promptly replaced the starter and by the end of the work day I had my truck. Kudos to Goodwins Chevy and Chevy roadside assistance.
Cody fortier was my salesman, and I was highly impressed... - Jitsu4Life88
Cody fortier was my salesman, and I was highly impressed with his professionalism and speedy delivery on getting me into a better newer vehicle, at a lower cost. I highly recommend this dealership to anyone looking to trade, or simply wanna buy another vehicle.
False Rebate Advertisement - cmm85
I would not recommend this for auto service. We recently selected them for struts and brake/rotor replacement because they advertised a $40 mail-in rebate on their website. Come to find out that the rebate was valued at on $20, and when it came time to receive it, the rebate was invalid because the wrong part that matches the rebate was installed. In sum, the advertisement was false.
Liar's and thieves - Laurie
We have done business with the Quirks for over 35 years. But Carl Spencer and I will never step foot in an establishment owned by them again. We had our 2015 Dually towed from NY and had them put a brand new diesel motor in it because we trusted them to do it right. They even called and said if we didn't put new injectors and turbo it wouldn't have a warranty. At this point we said we want all new parts put on this new motor nothing used that could void the warranty. Stood out back when we picked up the truck and Carl shook hands with Jack Quirk himself saying if anything happens you need to get it back here and we'll fix it that it's got a 100,000 mile warranty it's all brand new. Well Carl broke down in Ohio at 87,000 miles and about $5,000 later we found out they put the old injector pump on the new motor. The pump had 422,000 miles on it. So now Jack wants us to pay another $5,000 for labor and buy a new injector pump. Which should have already been in there. The motor started at 13,000 cost another $4,000 for new parts and we had no problem spending the extra for a complete new motor with new parts. Jack's response was we put used parts in these jobs all the time it's not covered. So people beware and make sure you don't pay for things that should be covered under warranty. I took my Dodge a while before this to their Dodge dealer who I bought the truck from and it needed a noc sensor they tried to charge me over $300 for that part and come to find out it was covered by warranty. because the Florida dealer changed it twice afterwards for the same part and never charged me a dime and gave me a loaner for a week a brand new truck.so I wouldn't trust any of the Quirks as far as I could throw them now. Had to contact GM directly for help because they are an independent dealership they can't make them do the right thing. The truck is at another dealership and GM is working to assist getting this truck back up and running.
service department - Tom Donahue
When it came to paying. The service guys would NOT help at all in access my extended warranty from Varney GMC. Only wanted my credit card. Once that was done paying attention to me was over. Since the warranty wasn't interested computer they just assume it was cheap and I had enough of them I did tell them that since they weren't will go help this means I won't be back. They didn't seem to care.
General Manager - Tom Towle Rude!! - Carconsumer
Tom Towle was very rude and not empathetic when turning in a leased vehicle after the death of my mother. He threatened to drive the car back and park it at her residence and call it a repo. He didn’t even know his own companies policy regarding returning a lease after a death. He was as unhelpful and created an uncomfortable situation at the worst possible time. He should fired! Do NOT do business with this dealership. They only care about picking your pocket. Beware.
Top Notch - Nate C
Top-notch service as usual, great team, great dealership. Always courteous and professional, came in for an oil change was told 40 minutes was out in less than 30.
Never going back. - Llp31178
First time of going there and will never go back....we had so many issues with the service department that it would just take way to long to list.
DO NOT BUY YOUR CAR HERE!!!!! - Faith Stevens
I bought a used car here 2 years ago. I was told it was a safe, reliable car, with great trade in value. I was also sold the extend warranty having been told, "if you have any problems with the car you bring it in and we fix it". A week later the car stalled. So, I brought it in. They said "there is nothing wrong with it" and charged me! Why am I paying for them not finding what's wrong!?! Since then it has stalled at least once a month. I brought it in last summer, this time I also pointed out a noise. So they "diagnosed it" and "nothing was wrong with it" and then charged me again!. Now, I tried to trade it in, turns out, not only was the "great trade in value" major BS, but they said something was so wrong with the engine they couldn't even take it! So I brought it back. They lied about me being able to use a loner first of all. But when they found what was making the noise (not what was making it stall), turned out it was a very serious problem and then they spent about 20 minutes covering their own butts saying that I never brought it in for diagnosis and when I got the state inspection done "the noise wasn't there". So they have lied the whole time and I can't WAIT to get rid of this car and not have to EVERY DEAL WITH FULLERS BEFORE!!!
Scheduled service - Mark Hanson
Done very quickly and also included a computer update, also saw Jarod in collision about a paint scuff, he was quco to fix it and make recommendati2nd for clean up after the winter season.
on going ac issue - Truck guy
These guy's are awesome!! I have had my truck serviced here since I bought it a couple years ago, should also say the truck was bought here! I also live 2 hours from here, south of Boston. This place is well worth the trip from any where be it sales or service!! For a little over a year Kris and Andrew have been helping chase an on going stubborn ac issue that only happens once in a while. Well on a Friday am truck loaded for the weekend including wife and 3 dogs the ac stopped working. We drove straight to Pape. With no appointment Andrew met me when I walked in, he spoke with Kris and before I knew it the truck was in the shop being looked at.
A short time later the tech figured out the problem and the sensor was ordered. I returned 2 weeks later to have the part installed and the ac has been working perfect!!
Thanks to the service team here for being persistent and chasing this problem with me for so long!
Worst service department in history. - andreanassar
Worst customer service experience(s) I have ever had. Tried to get my recall fixed in 2014, made an appointment for me, kept my car for 7 hours without even realizing they didn't even have the parts in. Made a new appointment this week, was told a rental car would be provided for our "convenience" at our appointment time, was made to wait 1.5 hours to get the rental car to go to work. Please save yourself the headache. Get your recalls done at your local mechanic and submit re-payment paperwork to Chevy directly. Unbelievably bad.