I originally posted this on March 2022 on Google; I’ll be - ConsumerReview
I originally posted this on March 2022 on Google; I’ll be leaving my story as it progresses.
my current vehicle: 2016 Jeep Compass purchased in (Oct 2019) 27,000mi, has now (May 1, 2022) 45,000
”I’m sure we’ll get you right in and out of here” for an oil change and inspection turned into 2 hours and 15 minutes with no heads up. After coming to get me, they then proceeded to attempt to charge me to replace a part covered under my warranty.
$600 of repair and replacement: 12,000 miles in.
Their service has been good thus far, the shuttle service is nice and the video they sometimes take of the underneath of the vehicle is impressive.
My review is of this experience; I will update this following future good experiences.
Edit (Added Below this line on May 1)
44,500mi Compass is not operational. I get it to them for an issue with acceleration and they send me home, then keeping the vehicle. They call me 3 days later, “$800, it is not covered by your extended warranty; it might be ready by Thursday; we will not provide a rental.”
As I work in customer service myself, I won’t share the name of my agent. He is simply a relay for the policies that protect Chrysler and Central Maine Motors. Sadly, as a consumer, I do not have such protections afforded to me.
I hadn’t hoped to update this review with another bad experience; I bought this vehicle at 27,000 miles and I haven’t quite gotten to 45,000 yet.
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