259 Maine SRT Service Centers

Disappointed after purchase....BUT THEN.....WONDERFUL!! - Leonard Martin

***UPDATE TO REVIEW***** 2-6-2020 So I figured it would only be fair to come back on and post an update to my first review. After I posted my first review I was contacted by Quirk Ford of Augusta. I first spoke with Rose Thompson. She was very sweet and understanding. She listed to my issues and concerns and took immediate action to get the ball rolling to get my concerns addressed. Again, our issues were not the norm. So I appreciate her not passing the ball/blame to someone else. She emailed the sales manager and cc'd me on the message. Scott Freeman called me as soon as he was available which was faster than I expected. He immediately "took ownership" of the problems, and took the needed steps to get our issues resolved. Might I say he has gone above and beyond what I expected considering our experience that led to this. At this point, I feel 100% happy and confident going forward. I think people just need to realize we are all human. Mistakes and accidents do happen. Sometimes the ball gets dropped. I think we all just need to be a little more understanding with each other. Perhaps the most important thing to do is to learn how to talk and listen. Don't be afraid to reach out to people if you feel wronged, or feel things were not done right. Chances are the person you are upset with, or the situation you are upset with. They or the person who can fix it or help has no idea. Scott had no idea of the issues we were dealing with, nor did Rose. Our sales guy did not even know, because I did not feel it was right to put the burden on him. But that was my mistake. At this point, I cannot say enough good things about Quirk of Augusta and the way they stepped up to resolve our issues and concerns. I hope this trend will continue if we ever experience further issues. Thank you! Leonard Martin ***Original Post*** When we leased the vehicle is was on a Saturday and they actually stayed past closing to make the deal happen. Everyone we dealt with was great. We loved our salesperson and the finance manager that worked with us to sign all of the paperwork. No complaints with staff. The complaint comes in from issues with things that were just not done that should have been done with a Brand new vehicle lease/purchase. We understand they had already stayed past closing to make the deal so we understand. But we made an appointment to come in and have things taken care of that should have been taken care of or and normally probably would have if it were not closing time and on a Saturday. My complaint is we made an appointment to have certain things done and at the time was told we could have a loaner vehicle. Well, we showed up on time for our appointment and 2+ hours later only part of the things we wanted/needed/should have been done was done. And no loaner so we had to sit there and wait which messed up our plans and other appointments we had made for the day. And to top it off, now we need to make another appointment to get things done that should have been done at the time of purchase/lease. Again, the staff was great to work with. I am sure they and their service is normally not like this. But for a first experience/impression after the sale/lease went so great. We are really disappointed. We also hope this is not a sign of things to come...... We shall see. I am still waiting to hear from someone on when and where we are supposed to bring the vehicle to have the rest of the things done that should have been taken care of at the time of lease. I hate writing reviews. I don't want to bash or put down any business, especially considering how nice everyone was. I sorta feel like the ball is being dropped here. Hopefully, someone will reach out to me through email or whatever soon.

Great Service Department. - kamryncrazies

Great Service Department. Everyone is always friendly and attentive. I would recommend them to anyone.

You wrote a review for Quirk Subaru of Bangor 11 - 2frogshadows

You wrote a review for Quirk Subaru of Bangor 11 minutes ago 1.0 star rating4/10/2023 Quirk put rear brakes on my Subaru 1 1/2 years ago at a cost of $600. Those brakes failed after only 20,000 miles of use (mostly highway miles on Rte 1). Brakes are supposed to last 30,000-60,000 miles, depending on driving style and city or rural use. The front brakes that weren't replaced by Quirk lasted 80,000 miles, which is a good indication of my senior driving style. Quirk and National Subaru essentially said "too bad", the warranty was 1 year. I hope there will be a class action suit to reimburse consumers for the crappy brakes Quirk and perhaps other Subaru service depts. are using. For this reason, I would not recommend Quirk for car servicing.

Efficient. - Rod

The sales person, Kelly, was very helpful during and after the sale. As "tires for life" dependent on maintaining a complete file of service I would recommend keeping personal records. High service costs more than pay dealership for tires.

Recently moved to the area after using a different Mazda... - fezzik

Recently moved to the area after using a different Mazda dealer for all maintenance for the first 60K miles in my Mazda 6. I will admit I didn't inquire about cost. The service was timely, but I was unpleasantly surprised when I received the bill for almost $80 for an oil change and tire rotation. At my previous dealer that was at most a $50 charge and $40 with a coupon. Also they said that my brakes would be needing change soon, the old dealer said $200-$250 for that, their estimate started at $350 and could go higher! Needless to say I will not be going back there.