The most Horrible Service and repairs ever, here's why:I... - realto
The most Horrible Service and repairs ever, here's why:
I brought my older Ford Ranger to Lex.Pk. Ford for an appointment on Wed, March 24, to replace the the four
differential bearings, pinion seal, driveshaft u-joints and support bearing. The estimate indicated about 4-5 hours
labor. I dropped the truck off Tuesday evening. The next day I had not gotten a call from Service dept. it was finished,
so I came in next evening. I could see the truck was on the shop floor, not on lift, so I figured it was about ready. Went
into Service dept. person said mech. was waiting to get a part, would come in Saturday to finish if necessary, and she
would give me a call by COB Friday to let me know. I asked her if there was a problem since it was taking so long, she
said 'he broke a bearing, and they've been very busy'. I received no call Friday, so stopped in, another Service dept.
person said it was almost ready. I said I would come in Monday to pick up.
Monday, March 29, I got no call, so came in. She said it was ready. Got in truck, and when I reached ~30MPH there
was a terrible shaking, the steering wheel shook, I could feel it through the floor and shook the outside mirror. I came
in next day and talked to the head Service Manager. He said the were "busy", the soonest he could get it in was the
following Tuesday, April 6. I asked him if the mechanic didn't mark the driveshaft to keep it balanced, or what was
problem? He says he thinks it's a u-joint. Next day no call or email from Service Dept. on status, as I had asked. Thurs,
April 8 got call from Service Mgr., said they think driveshaft carrier bearing was bad, would try to get part that day or
next day. Next day, Friday, no call from Service Dept. Monday, Apr. 12th I called in to get status, another Service mgr.
said they had not received part yet.
Tues., Apr.13, the head Service Mgr. said they still had problem with d/s, and were sending it too an outside shop to
have it balanced.
Apr. 14 and 15- no call from Service Dept. on status.
Friday, Apr 16.- call from Service Dept. truck was ready. I picked it up Sat., and didn't notice a shake at lower speed, but
a slight shake ~60MPH. It had been balanced, but will never be as good as the factory balance I had before. All the ujoints and carrier bearing had been replaced twice. To balance the d/s., the shop had to add a weight near the back
and three weights in the front- that's a lot. The maintenance was clearly done improperly. I had asked for all old parts
to be returned to me, and noticed the original carrier bearing had been pried off the d/s with a screwdriver- so
forcefully that it broke a big section of metal on the other side. This is a Ford Dealership with the proper press/puller
tools as well as the Ford manuals showing how to do the maintenance properly! What confidence can I have that the
other repairs were done properly? 23 days passed between me dropping off car and it being ready.
I am just totally, thoroughly disgusted.
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