Dangerously overlooked service item - Bethj23
I am incredibly frustrated with the service department. I made an appointment for an oil change and recall items this past Thursday and dropped my car off Wednesday night. On my drop off slip I also noted that there was a slow leak in the driver side rear tire. Upon picking it up after the service department was closed Thursday night, we noted that the tire pressure was still low. Our receipt indicates that setting tires to proper pressure was part of our service but the service checklist did not show this as completed.
I called Friday morning to find out when this issue could be taken care of, since they missed the issue twice (as part of the routine service check and my specific note about the leak on the drop off slip). I was told that if I was going to wait while the service was done, the earliest they could get me in was the following Friday (one week later). I was told if I could drop it off, they could work it in on Tuesday or Wednesday. Despite their mistake, they insisted this was the earliest they could look at my tire so I made an appointment for next week.
Sunday morning we walked out to find the tire was completely flat, wrecking our plans for the day as we scrambled to figure out a solution to a problem that never should have occurred. It’s very upsetting to find out what poor shape my tire was in the past few days while I’ve been driving with my 2 young children in the car.
Loved my experience, Liam Murphy is great! - Jenniferm78
I was in a bad spot and had been convinced by another dealership I had one option - to pay more each month for a car I didnt like. As I went to go unhappily accept the car, I decided to stop by Lexington park Ford and am so happy I did! I worked with Liam and he was great. He was knowledgable and also very considerate. He seemed very concerned about me and my happiness in the whole process, from how ling it takes and making sure I saw every car I wanted to see. He offered me options that another dealership did not do. I fully intended on buying a new Focus, but I turned around and saw a 2013 VW Jetta GLI. Liam could tell as soon as I saw it that I was in love and he took me for a test drive. I told him before we left the lot I wanted it. He worked with the Sales Manager and Dan the Business Manager and they got me in the car I wanted! I never felt pressured or boxed in. Very happy!
Service Dept. prices are very expensive but they play... - cgapr11
Service Dept. prices are very expensive but they play games with the prices. If you decline the price then they will act like they are working out a deal for you and slowly attempt to lower the price. If you constantly play games like that, you are not to be trusted.
Terrible service. I was harassed at work to take their... - mdmazda3
Terrible service. I was harassed at work to take their customer service evaluation.Never had service that took less than 3 hrs including oil changes.
It was a pleasant experience - dwest4127
We purchased the exact car for the exact price that we wanted without pressure from any one. They did not play any games with our financing and we were out in about an hour. We will buy another car from this dealer in the future.
TOP NOTCH - John S
I'm so happy to have found this dealership. After moving here from Baltimore, the genuinely freindly yet professional folks were very refreshing. The great price was just the start to a great buying experience and their service department is awesome. They go out of their way to make sure my wife and I are happy. I highly recommend Shaffer Ford. FIVE STARS!