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Repair of collision damage - Susan G
The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.
Customer Service is Awesome! So amazing! - Honor
I highly recommended this dealership! The moment I walked in the doors - I was approached with friendly smiles. Over the last 12 years - I have purchased 5 Mercedes vehicles from this dealership. My representative during these years has been Mr Celestin Lovence - who has spent numerous hours in ensuring that my needs in the vehicle are met. Throughout the years, Mr Lovence kept in personal contact with me and husband and this last purchased has been a phenomenal experience. He is truly committed to the highest quality of character service!
The customer service I expected and the lack of... - onthedlent
The customer service I expected and the lack of professionalism that was displayed is completely unacceptable at the MileOne collision Center on Reisterstown Road. On October 9, 2009 I was faced with a difficult situation. I hit a curb damaging two wheels and tires on the same side of the car. While doing this to keep the insurance company uninvolved I bought four wheels and tires and installed them myself. In this attempt I over torqued the left front wheel causing the wheel and tire to fall completely off the car. With this turn of events I was forced to file two separate claims on my car to rectify this problem.
I worked for Saturn of Ellicott City for 2 years and loved every minute of it but due to the unfortunate turn of events that General Motors is going through I resigned. But the one thing that I loved about the MileOne Company and Saturn is that they seemed to genuinely care about their customers. After waiting 3 weeks I finally received my car on November 13th to find that having a normal driving experience was not in my immediate future. The followings events occurred:
? Bubble in the tire.
? No hubcaps on the car. (the hubcaps were actually left on my passenger seats).
? The tire pressure monitor was not working.
? Different set of wheels and tires on car.
? Missing wheels and tires that were in the car.
I was very upset to see my car in this state after 3 weeks and two claims. Ed( Manager) and Rob(Service Technician) refused to try to rectify this problem of mine and I left defeated, disrespected, and taken advantage of. I would have been able to rectify these issues fairly easily if one of the wheels and tires were not missing from my vehicle. Now I am faced to purchase another wheel and 2 tires and a wheel alignment after 2 claims and $1116 paid out of pocket. All I wanted is the wheel that was wrongfully taken from me and to have my car look and drive the way it was before the accident so I can make this situation finally end. These are the facts about the accident:
? On the night/morning of the accident I the tow truck driver from Road Side Assistance dropped me off at home.(So I know everything was inside the car)
? Saturn of Owings Mills received the car on the 15th of October.
? Saturn of Owings Mills had the car towed on Wednesday the 21st of October.
? The accident happened on the passenger side of the car leaving me with 2 wheels and tires on the drivers side.
? I bought four the night the wheel fell off. Statefarm replaced 2 wheels and tires which should leave me with four stock wheels and four chrome rims.
Thank you for time, patience and understanding in looking into this matter.
I went in because I had really poor body work done and... - Champskins5
I went in because I had really poor body work done and after much aggravation finally decided to give up on the morons I'd dealt with...wow, what a change when I went to Montrose. Staff at the counter was great and as I was explaining all the problems the owner overheard and got personally involved...try getting that at most dealerships. The sweet part was the work they did...outstanding! The paintwork was fantastic and they even touched up a spot unrelated to the accident. Above and beyond! Thanks Rick and your team!
"Professional Customer Service" - LAURELMD20708
Emil Mason at Mazda provided me with excellent, knowledgeable and professional customer service. Recently, I made an appointment for a basic oil change, to include, diagnostics/full circle service. What was found was that both inner drive Constant Velocity (CV) axle boots needed to be replaced. Thankfully, this was detected because there was no clear warning that there was even any defect. Emil thoughtfully updated me throughout the entire process and he also arranged for the courtesy shuttle to pick me up in order to complete the process. When I drove off the lot I immediately felt the difference in handling. I am glad to be part of The Ourisman Mazda Team!
Barry F. Warken
Sunroof exploded Mazda won't fix paint or damage to leathers - Andhol
Public Service Announcement: Don't buy a Mazda AND do not use Passport Mazda. My daughters Mazda 6 had a sunroof that literally exploded on Jan 11, 2017 while she was driving. She said it sounded like a gunshot and she almost wrecked. It exploded upward and out of the vehicle although she had A LOT of glass that rained back in on her and the inside of her car. The vehicle was only 8 months old. Mazda replaced the sunroof out of "good will" (as they put it) and informed us that it was probably due to a shard of metal in the track left over from manufacturing.....pressure built up on the glass and it exploded. Her vehicle is not the first vehicle to do this - google it! They are refusing to repair the leather seats that the glass got embedded in and ripped and are refusing to fix the paint where the glass flew out and took a chunk of paint off the roof and the trunk of the vehicle. We have been trying to work through this with them since January. I have been on the phone with Corporate Mazda who in turn have been trying to get Passport Mazda on the phone for 2 weeks to get their side of the story. The have not made a connection with Corporate in over two weeks. Isn't that like ignoring your boss? Besides the fact that Mazda will not stand behind their product and quality one of my daughter first "adult purchases" has not turned out to be a disheartening experience. They have not heard the last from us as we stand up for what is right! Do not purchase a Mazda as their customer service is LESS THEN SATISFACTORY and we purchased not ONE but TWO MAZDA'S ON THE SAME DAY!
Preston Auto Body repaired accident damage on my '02... - pintoboy
Preston Auto Body repaired accident damage on my '02 Ranger. They installed the wrong bumper pad (black, not grey, front and back bumpers, plastic panels were grey) then insisted the color was not black but grey. A new quarter panel was installed. They dented this panel WHILE in their shop, before I picked it up. They replaced the tail lens with a used lens, which was cracked more than the lens they replaced. They repaired the damage they had done to the new quarter panel, replaced the black bumper pad with the correct one (grey), replaced the lens with a new one. Where the truck was repaired began to rust within a year. The insurance company told me to return the truck to Preston for a third time. I refused. Nationwide agreed I could use a different body shop to correct the damage, poor workmanship, shown by Preston. I have had no problems with the other body shop's work. I wouldn't take a tricycle to PAB. Beware of this body shop.
I've been going to this dealer for years. Mr. Franz... - st5325
I've been going to this dealer for years. Mr. Franz Pichardo has always been pleasant, professional, honest and tries his best to give his customers the best prices he can. My vehicle has lasted a long time because as far as I can tell, they do the work as it should be done. When I leave their establishment after having service done, I feel confident I won't have any problems. And I haven't. I'm sorry many people haven't had positive experiences there, but unfortunately it depends on who you deal with. Ms. Jeannie who schedules the appts. is great too.