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Great experience at Mazda Towson service department.My... - Rdwood57
Great experience at Mazda Towson service department.My service advisor was very thorough in explaining the process and making sure I understood the work that would be performed and the costs. . I received a video presentation on my phone of the mechanics findings as the services were performed. Excellent
Top Reviewed Service Specialists At This Dealership
Great and attentive service. Worked to ensure all of my... - GTHAMES
Great and attentive service. Worked to ensure all of my questions were answered. Responded timely and with care to my needs. Will be back. Thanks!
Service Advisor Assistant
My service on 3/29/19 - Nina999
After some hiccups with my service the week prior, I returned this past Friday to have my brake job completed. When I arrived Kim had reserved my requested loaner car. Service on my brakes which needed new rotors was completed in a very timely fashion after Kim called me to inform me that Fitzgerald was paying $200 of the cost to compensate for the inconvenience I had experienced the week prior! Thanks so much for that! When I returned to pick up my car they had washed it for me and the process was smooth and efficient!
I so appreciated how the manager spoke with me and explained everything so thoroughly.
Thank you for your service and personable, caring response to my needs!
Ray is the Best Service advisor there ( don't use anyone els - lentiflo13
I used him 3 times, every time he promised that he would call be he did, and I always felt like the info he gave me on the repair was truthful and fair.
WARNING, After visiting there in February of 2020, it does not appear that Ray works here anymore & my last 3 trips to the car dealer, unfortunately I got Jeff Heckman, which has been the complete opposite experience. He does not call you back when he says he will, promises to schedule an appointment and did not ( I have proof of this ) & promised to help take care of a broken part which I came in and they did not.
- Ever since the new Service manager change ( Farzad Aleem ) & the new service center employees, this place has suffered in quality. I would not go back.
Service & Parts Manager
Body Shop Manager
I took my car in because of an issue with one of my tires... - BlueBaby03
I took my car in because of an issue with one of my tires Keith and Ginger went above and beyond to fix the issue.
Friendly staff. Always takes care of my mazda in fast... - tajonesmarq0608
Friendly staff. Always takes care of my mazda in fast efficient manner. Pricing is fare and responsible for a dealership. Only place I allow to service my mazda.
I started to take my car here for its service needs about... - iceman007
I started to take my car here for its service needs about three years ago, they do such a nice and honest job that usually after the second year I am always looking for a newer car and I think the resean I have held on this long is because the civic i purchased from Rosenthal Mazda just runs great and I don't have the itch to replace it now.
I went back and forth to dealership for 4 days for them... - PerkyMama
I went back and forth to dealership for 4 days for them properly align my car. Tech performed subframe alignment w/o noting it system.
The dealership does not have a working phone system. The... - JLDC
The dealership does not have a working phone system. The service person who helped me suggested several expensive "dealer-recommended" services but admitted that these were not actually recommended by Mazda. He could not explain why the dealer recommended them. After 6 hours I had not heard back and tried to call the number in the text to get an update. It turned out to be a non-working number. I did not get a response to the text I sent. When I finally got through the service person didn't seem the least bit concerned that he gave me a non-working number and only said "it's not my fault". He never called back to let me know my car was ready.
Best service at an auto dealer that I have ever experienced. - Michael
I purchased a used vehicle at Cook Volkswagen had 2 major issues that needed to be serviced. Took the car to Cook Dodge and they provided the best service that I have ever experienced. Kept in contact with me during the entire process. Gave me a loaner car to get back and forth to work.
Al and his entire service department should be commended for doing excellent work.
Nick is the man. He will literally help you with ANY type... - andreawlsn
Nick is the man. He will literally help you with ANY type of situation you’re going through and he’s STRAIGHT to the point. I want to thank him for helping me buy my very first car. And for being patient a/ me too! You’re awesome Nick
Excellent service at reasonable cost - wren
After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.
VERY satisfied with my Lexus after Ed Zimmerman had his... - sandra
VERY satisfied with my Lexus after Ed Zimmerman had his crew fix my car after it getting hit. My SUV looks absolutely amazing. I have been to other shops and NO ONE has ever made my SUV look this good. Thank you Ed and the entire crew at Jones Body and Collision Center! Ed goes way above and beyond. I will recommend him to every person I know.
Repair of collision damage - Susan G
The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.
Exceptional all the way around - Beverly J
After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR
Took our 2008 Mustang into Chris for body work. They did... - JCarmines
Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.
My Pontiac Grand Am was involved in a fender bender in... - amanda
My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible
Diagnosing transmission problem - papasanden
This dealership is a rip-off. Brought my 2001 Mazda 6 because of transmission issues. They charged me $1600 to replace a part that did nothing for my transmission as the issue came back again in just a couple of months. When asked the cost of rebuilding a transmission it turns out they don't have the expertise to do it.
Rude, non-responsive front desk agents. - sara
Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.