862 Maryland SRT Service Centers

Audi Valley Motors - Audi of DEAD Valley

Car had nuisance type electronic programming issues. Called the dealership to see if they can fix, described the problem in detail and service manager said they can take care of it and promised it would be ready by end of next day. Dropped the car for service Jan 15. Jen Palewski (service manager) advised that car could not be fixed. Asked why, Jen said that the dealer is refusing to fix, said to go and try a locksmith to fix it, and demanded that I pick it up. Came in to pick up, car would NOT start. Asked for help, no-one at the service desk would even bother to get a tech to look at whats wrong. Since the car wont start, had to wait till the car could be towed back to another shop ($200). Second shop scanned the car and provided written proof that the dealer messed up the electronics of the car while there with equipment that is only available to Audi dealer (something about the Audi electronics, Otis diagnostics and a pin code). Car now is DISABLED. Had to contact AUDI of North America and MD state Attorney General to request help. Dealer wont not cooperate at all.

I have given the ratings I have because of the friendly... - Peter3421

I have given the ratings I have because of the friendly and personable service I received. Everything was explained to me and check in and check out was efficient. I was informed of progress as the car was in the shop.

Addressed the problem effectively - dgs

I thought they did a fine job. It took longer than expected to get the parts in and so I had to rent a car for a while since a loaner car was not available. This drove up my cost significantly. Overall recommendation is to review the timing for delivery of parts and see if that could be done faster and also to make more loaner cars available.

VOB did not catch problems with the AC on a... - NOYBNOYB

VOB did not catch problems with the AC on a pre-inspection. They did not catch a major problem with the AC, despite our taking the car in and telling them to check the AC, that it was having a problem. The AC compressor subsequently exploded, they said it was a coincidence and charged us nearly $2,000 to repair it. Montgomery County Consumer Protection Agency agreed with VOB that it was a coincidence, just like the service manager told us, in advance, that they would. We don't think so, especially given the whole situation. Now we are having problems with the starter that they replaced, at great expense to us, nearly $1,000. To add further insult to injury, we also took the car, which is a convertible, to VOB because we had a minor leak during rain. We asked them to take a look and see if they could find the problem and fix it. Of course they did not find anything. During hurricane Irene, the car's interior was saturated by the rain. That's 3 major strikes agains VOB, actually 4 strikes, if you count the fact that they found no problems on the pre-inspection. We've spent about $3,000, more than half the cost of the used car originally, and we have to do it all over again. We got nothing for our money but rudeness, indifference, dissatisfaction - and more problems. Given the problems that we have had, we are not planning to take the car back to VOB again - EVER. They can't find problems, even when pointed out to them, and they can't fix them properly. We will be taking it to another mechanic and getting their assessment of the problems, at which point we will provide further updates.

Service - Stewy618

People are writing reviews for the sales side and this page if for service. The service department has knowledgeable Volvo mechanics and service writers. They get my car fixed fast and on time. They aren’t as bad as people portray.

CP Pittman and crew went above and beyond to ensure my... - M.H.

CP Pittman and crew went above and beyond to ensure my Dodge Charger recieved the proper service requirements. All services provided were met with a knowledgeable and friendly experience. Thanks from M.H.

I am very pleased with the oil change and brake service - R2

I am very pleased with the oil change and brake service job I received on my 2008 Malibu at the Quick Lube center The mechanics were friendly and open about recommended repairs, but one repair they recommended the manager withdrew and I am thankful for that since I was not sure it was necessary..

Dan was very helpful and knowledgable of the Mitsubishi... - ambrown423

Dan was very helpful and knowledgable of the Mitsubishi cars. He did very well communicating the issues and progress with my vehicle. The price was high, but he did a great job accommodating me with the instillation fee for one part. I low the quality ofwork your service men did and my car looks and sounds really good.

I had a service appointment on February 19, 2024 to have - moser39

I had a service appointment on February 19, 2024 to have a transmission and coolant service on my Avalon. The scheduling person Gabby was very capable, competent, and sincere. She was very knowledgeable about the process and very kind.

I had initial bad service experiences here, but recently, - mcaster55

I had initial bad service experiences here, but recently, after needing to return as my usual Volvo dealer could get me in in a timely manner, I think differently of service and sales . Jermaine , sales helped me out so much by contacting the service manager on a Saturday, as my vehicle xc60 inscription’s FOB had shorted out , windows , hatch , alarm was up and down, going off . Plus Denny the service manager aptly called me immediately after I had left him a message of ‘unhappiness’ as I had just got it home the night before. So Thanks you all ! Thx Adam for the new service manager and grateful to Jermaine ! Blessings! Mark