Excellent experience in every regard. - Marie
Greg Hooper took excellent care of me in leasing my 2018 Range Rover Sport. He arranged turning in my vehicle and choosing the new one very quickly, and explained all the features of the new RR Sport in a clear and concise manner. I will definitely recommend Greg and Suburban Jaguar Land Rover Troy to family and friends.
Top Reviewed Specialists At This Dealership
Great Service Dept. & Team! - GrifBluTC
Kin in Service has always been courteous, honest & gotten back to us in a timely manner re: our LR4.
He is friendly & very personable!
My only complaint (which is not a reflection of him) is that the dealership should have more loaner vehicles available versus using Enterprise Car Rental.
Dedicated helpful sales staff. - Mike
On one of the coldest nastiest days of the winter Mike Miller left the beautiful warm showroom to greet me on the lot. He did so with a smile and sincere dedication to helping me. I returned on a nicer day and bought a car perfectly suited for my needs. It was a very pleasant experience.
Poor service department - Au7
I received a flier from the dealership advertising "Free Multipoint inspection". I called and inquired if this was truly free. I was told yes it was and I scheduled an appointment. Upon arriving I was told this was incorrect and I HAD to have a paid service. Because I took time off to drive to this location I booked the paid service and I had to leave my vehicle. This was because I was not scheduled (even though I had an appointment). I spoke to the service manager who told me the original service agent that checked me in was incorrect and I did NOT have to have a paid service. I asked for some discount because I was told differently and he did not. I am very let down on the whole situation. I have had service done here in the past with excellent results, but this time they dropped the ball.
Excellent care for my Land Rover and respect for me - KellyUSAMI
I've purchased 3 Land Rover's from this dealership and have consistently been treated with respect each time I bring my vehicle in for care. They have always taken care of my Land Rover's in a very quick and thorough manner.
I drive and travel a bit for work so I have had to take my Land Rover's to various dealerships for care and this location by far is my top choice to take my vehicle in for care.
Adam Bouchard/service Consultant & Keith Haverty/Service Manager are exceptional employees. I have not met the technicians but my hat is off to them as well.