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Dealer has done a good job with my Panamera - germancarguy123
I have a Panamera 4S and it's a wonderful car but it's needed some front suspension work partly due to a pothole hit and partly due to some control arm bushings being quick to fail. Phil Kaiser has been great to work with as we did the pothole work and an alignment, then found the upper control arm on the same side had an issue, then found the upper on the other side also had an issue. Three repairs and three alignments, no cost to me, and the car is GREAT to drive. Suspension issues are very hard to diagnose because I've worked for Phil's team with my Audi wagons for years and they have been excellent throughout.
It is a pleasure to visit the dealer knowing that the people are nice and the work is done right.
Phil does not know it but he's is a little famous around town. I've had people ask me if I know him while out to dinner in Chicago! High praise for a dealer service tech. I have had Porsche drivers at stop lights mention Phil's name when we started talking. I tell all the Porsche folks in Plymouth to go to Germain and talk to Phil. Also, Howard Cooper told me a couple of years ago that Danny in back is the best Porsche / Audi mechanic in the country. Nice! Do not waste time with Porsche in Farmington Hills (bad experience with an Audi) -- Germain in Ann Arbor is what everyone is looking for.
Excellent customer service - Dr.Kpan4s
Very nice, Sincere and genuine staff making the purchase experience very pleasant. I worked with dan, nick and jennifer. All wonderful to work with and professional compared to other dealerships selling the same line of automobiles
I love my 2017 4s
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driven 911's for 25 yrs but only recently started... - familycats8
driven 911's for 25 yrs but only recently started doing bus with lavery.
professional, knowledgeable and friendly staff.
eager to please.
have nothing but wonderful things to say about entire dealership.
i visited this dealership to buy a large amount of parts... - 3erdetroit
i visited this dealership to buy a large amount of parts for my BMW. the woman behind the reception desk gave me a friendly greeting and directed me towards the parts counter, but that was the only positive part of my experience.
as i approached the parts counter, an employee was retrieving a sheet of paper from the printer. he acted as if he didn't see me and hurried into the back room. i could hear people talking a few feet away, and another employee passed by me without asking if i had been helped. the most unbelievable part was that there was a sign that said "ring bell for service". there was no bell. i waited a few minutes, much longer than i've ever waited at my regular dealership. at my usual dealership, customers are valued and respected, and i've always been acknowledged within seconds of entering a department, even if i couldn't be helped immediately.
after employee #2 tried to pass me without helping me, i stopped him and asked where the bell was. he said it was missing. i left immediately. i wouldn't let people that rude and incompetent bag my groceries, let alone supply parts for my beloved ultimate driving machine. Even more shocking is that they are also a Porsche dealership. someone needs to contact the Germans and let them know what's going on over there.