73 Michigan Cadillac Service Centers

This dealership has been our go to for years. - Nowiski

This dealership has been our go to for years. Kevin in sales is amazing and Brian, in service is also!

2 failed engines and numerous Electrical issues on lease - Sickofit

This dealer is incompetent and u professional. They do not return calls and have no regard for the substandard care they sell and lease. Leased 2013 ATS. 4 cylinder. Needed a. new motor at 15000 miles and then again at 180000. Cue was also a failure. In the shop for weeks. Loaner ATS failed and the dealer did nothing. I had to call them back every time and car can't be fixed Would not recommend GM or this dealer to my worst enemy.

Great Service. - kelliesa

Scheduled for front brake pads and rotors and they also found a leak in the transmission cooler line. They brought that to my attention and repaired it on the spot.

Last night, I had a flat tire. I’m a CPA who is in the... - Bestes125

Last night, I had a flat tire. I’m a CPA who is in the middle of tax season so I had client meetings at 10:00 the next morning. I put the donut on and left for a place to fix the tire this morning. I called Crestivew Cadillac, where I got the car and have been a customer for over 10 years or more. I told them I had this issue, want to replace the tire, no plug, no patch, just replace the tire. The service person responded by saying “we only do by appointment only.” Really? The flat tire didn’t make an appointment. So I decided to drive over to my office area in Fraser and see if Belle Tire had a tire to just replace the tire. Not even put the tire back 0n the car.. They told me Michelin had discontinued that tire and had another but they couldn’t just sell me one, because it was a 4 wheel drive vehicle and I needed all tires to be the same. They recommended I go to Genesis Cadillac and see if they had one. I called and Steve, the service person, told me to bring the car over and they would do just that, replace the tire and put it back in the back of the vehicle. I took it over there. While waiting, he came in and told me that the tire they thought they had, they didn’t have so guess what this dealership did. They put me in a brand new ST6, told me to go my office and when they got the tire in and fixed it and PUT IT BACK ON THE VEHICLE AND WASHED THE CAR, they would bring my car back to my Fraser office and take the ST6 back, no charge, which they did. He said it may not be finished until Friday. I’m in Rochester on Friday I told him. He asked for the address and said he would have a person bring my car over to Rochester to get the ST6. NOW THAT IS CUSTOMER SERVICE. My recommendation if you buy a Cadillac, go to Genesis Cadillac, not Crestview Cadillac. Crestview Cadillac lost a loyal customer today over 6 words “Service is provided by appointment only”. If you have any problems and need a great customer service Cadillac dealership, go see Steve at Genesis Cadillac. He’s a great guy and does what he says he’s going to do.

Can't say enough about the Service Dept. - kenw314

Can't say enough about the Service Dept. Jarrod, Pete, and Randy work so hard for their customers. I commend the dealership for keeping these guys on their staff for so many years. Thomas in Sales also helps me whenever I purchase a vehicle, this year will hopefully be my 4th lease or purchase through him. I will continue to use this dealership even though it is an hour away from my residence.

This is the 2nd time they had an excuse as to why the - bondo1954

This is the 2nd time they had an excuse as to why the work my 2016 Silverado was not done when scheduled. Fist time they kept it 2 days before even working on it. Excuse was 2 techs were on vacation. Appointment for this was made by them when they knew they would be short staffed. This time supposedly the tech that was going to repair a non working winshild washer pump when home sick. In all fairness they did get my oil changed and winshild wipers replaced. The worst part is I had to call them after 3 and a half hours to find out what was going on.

Great service experience. Took my Terrain in for warranty... - jhparrott

Great service experience. Took my Terrain in for warranty work and really appreciated the technician video of the multi-point inspection. Full transparency at its best. Great communication and efficient, COVID-safe processes, too.

I been taking my car here to get a an oil change ,some - luccianna9329

I been taking my car here to get a an oil change ,some days service is very slow, and some are fast, but their is this one lady name angelic, I'm hoping I spelled that correctly, you are amazing with making every customer happy, you go above and beyond, I was upset today with the service but by the end I was all smiles.

Awesome customer service - Diamon4000

I have had an annoying vibrating noise in the interior roof. With Brian Hankey’s determination to find it and get it fixed, the problem has now be resolved. Whenever I have had any type of problem or service, I always ask for Brian and his continuously comes through for me. It is a valuable asset to the company. I highly recommend him to anyone who has a need to have any type of service done on their car. Thank you, Brian, again for you fantastic service. Not only owning a Cadillac is awesome, so is having Brian there to help in every way when needed.