1,437 Michigan Ford/1000 Service Centers

Traveling through Newberry on a weekend vacation, my E150... - RangerRandy

Traveling through Newberry on a weekend vacation, my E150 van developed a leak in the heater. The dealership was very accommodating in evaluating the problem and attempting to find a replacement part on a Saturday morning with other customers waiting. In the end it would have taken a couple of days to get the new heater core. I opted to try a leak stop product which allowed me to get home. There was no charge for their labor. All in all a very satisfying experience.

warranty service - LARJACB

HAD A BRAKE PROBLEM ON LINCOLN .HAVE HAD ISSUES IN PAST WITH SERVICE MANAGEMENT. BUT NEW SERVICE MANAGER JENNIFER WHARRAM IS DOING THE JOB RIGHT AS HER SUPERIORS WOULD WANT HER TO DO.AND FULLY RECEPTIVE TO OUR NEEDS..SHE PUT US IN A NEW LINCOLN LIKE OURS AND ORDERED PARTS. JENNIFER WILL DO WHAT IT TAKES TO ACCOMADATE.AS SHE HELPED US LATER ON A FOLLOW UP DURING THE CORONA LIMITED SERVICE TIME...

Chris Wise, Mike Skodak and the entire Wise dealership - swansonleadership

Chris Wise, Mike Skodak and the entire Wise dealership are the REAL DEAL! When my dream car, a 2015 ZO6, suffered a significant manufacture's failure, NOT covered under warranty, they went to work! Although the major repair still stung, they walked with me and got it back on the road! The entire RANDY WISE “family” are to be applauded! LEADERSHIP!

We bought our current car from the Randy Wise Auto Mall... - MissyAnne138

We bought our current car from the Randy Wise Auto Mall four years ago. It has been nothing but a joy to drive! The service team at Randy Wise is excellent! John gets our car in and the work gets completed in a timely fashion everytime we bring it in! John goes above and beyond to help us out and we are so thankful for him! He deserves a raise and employee of the month! Great work John!

Only place I will go for service or parts. Eric in... - Brentinn

Only place I will go for service or parts. Eric in service is always helpful, Mike the service Manger always has a smile! Zach, Mike and Jessie in parts are the best!

Worst service Experience ever - Jessifbulkstreet

The new Richardson Chevrolet, Gladwin had my vehicle in shop for 8 days for new tires, front end alignment, and 1 new tierod. I received a message mid week that the work was complete and was quoted the amount due. When I returned this call I was told work had not even begun. I was not offered a loner and finally had to ask for one in the 5th day! Went to pick up on the 8th day. Unloaded daughter and car seat, loaded her into my vehicle drove off...front end alignment had not been done. Drove back, moved my child again from one car to the other and was told..."you are next in line" this process has been nothing but chaos from the moment I walked in on Monday April 22nd. Today is April 28th and I still do not have my car. There is no excuse for such poor service. Thus dealership is in transition of ownership and the service person in charge of communicating with the public had no idea what was going on.

Richardson replaced my ac pump at their Gladwin location - alanhaughton

Richardson replaced my ac pump at their Gladwin location 18 months ag, charged $3000.00 Same vehicle, less than 12000 miles late another compressor failure, had to take to the Standish dealership since the closed their Jeep and dodge division in Gladwin. Surprise the work I was told had a two year warranty want. Now they claim I only had a one year warranty and I need another $3200.00 to fix . They had my commander a few years earlier for three months and said I needed a motor. Took it to another repair shop and it only needed a new wire to o2 sensor and a tps sensor I’ll never trust Richardson again

I have 3 reasons experiences not to bother with Rick... - chevyguy36

I have 3 reasons experiences not to bother with Rick Ford. First I bought mint 1980 Trans Am it was clear the carb needed rebuilt but they convinced me it was from sitting and it would be fine & would clear itself. It NEVER did. The car stalled frequently. Second took 32ft BOunder for a problem that turned out to be the catalytic converter. We had had A tune up on it that week. Larry diagnosed a tune up and proceeds to charge us $900.00 for it. On top of that he went ahead and did the work with out permission. So I told them were not paying showing the receipt for the prior tune up. And we did not. Larry being spiteful bolted the catalytic convert back up tight and sent me on my way knowing it wouldn't go. I had to go back after 5 miles and have him un bolt it so i Could get to Tuffy muffler in shields (who side swiped a telephone pole putting it into the bay) This guy Larry is a trip. Last and yes I finally have learned my lesson and I hope this helps people! DO NOT USE THERE BODY COLLISION SERVICES. It is not in house its actually way out in Brant Not FORD certified. WE had a 99 Ford ranger in for accident repair they had to take it back twice for rims not painted and not finished job. They drive it back and for put over 100 miles on it drove all the gas out. But when I picked it up RICK FORD BODY SHOP had backed the right top corner of the tailgate into something and it was smashed in. the insurance company has the pics prior to there having the truck so they cant lie out of that. NOT TO HONEST NOT A GREAT TRACK RECORD STAY AWAY

After holding vehicle for 1 week and replacing front... - carramba

After holding vehicle for 1 week and replacing front suspension parts the alignment was done by "professionals with 55 years in business". As result of the work tires are shut (the steal belts are showing - severely toe in with inside of the tires worn off) - replacement plus alignment ran $800 plus for the set of four. The manager subsequently refused full reimbursement after initially honoring it several dais prior. They will never have my business again.