I don't recommend stopping by, but if you do, CAVEAT EMPTOR. - tac909
Caveat Emptor...buyer beware.
I purchased a car from this dealer in the last two weeks.
First of a few things, the process was ridiculously slow. I provided my own financing through USAA and had a dealer funding request form that they were to fill out and fax in. USAA would have money in their account within 24-48 hours. THEY REFUSED to allow the deal to progress, or me to take the car, until they had the full balance IN THEIR ACCOUNT. Never before have I experienced this with a dealer. It's a standard dealer promissory note. But this was not good enough. This made me make several trips 30 miles each way to their dealership. They did finally, after a lengthy discussion and threat to cancel the entire deal, allow me to take the "new" car on a dealer plate since my insurance had already been changed over for the day the deal was expected to be completed.
Second, I put new tires on the "new" car almost immediately after delivery. I officially took delivery of the car on the 6th. The tires were put on on the 8th. I went to have the car's wheel alignment verified at a local shop that I trust and the mechanics REFUSED to do the wheel alignment due to defective parts in the rear tie rods (odd fact about Ford Flex, Explorer, Taurus and Edge cars.)
I contact the dealership and bounced through several people and phone calls over several days (always being promised I'd be called back within a short amount of time that never happened) and was ultimately told they were NOT going to fix the car. This is in the first week of taking delivery. They also CLAIM to have a mechanical inspection process, yet the number of inspection points I was verbally told varied from 40 to 70 and 77...so who knows for sure what is (or is not checked) based on who you were talking to and what the topic of issue was.
To seal the deal, Dan told me I'd be given a full warranty for the life of the car, anything lubrication related would be fixed at their cost for the lifetime of my vehicle ownership if I'd just agree to purchase the car at the numbers specified. I SERIOUSLY QUESTION their integrity on this matter should it present itself based on my first mechanical issue after delivery was brought to their attention.
I've been buying cars for over 35 years and never had such a pain in the *** process in buying a car. I should have just walked away, but I do like the car. I just hope, in the long run, it isn't going to be a garage darling costing me a lot of money.
Other people seem to have better experiences than I have, or so stated in reviews. This is the gist of what my experience was like and my dealings with Dan "the dealership consultant," Todd "the manager" and Alan "the assistant manager/finance guy" and whatever the name of their money lady/wife is. "Salesman" Dave was the most trustworthy in my eyes at this point. Or at least the one who appeared to care the most.
Bottom line...this is MY experience with them. Other people seem to have entered different comments. Thus, the OLD BUYER CLICHE' of CAVEAT EMTOR...buyer beware...would be prudent if one chooses to enter this dealership lot and engage in conversation with its staff.
At this point, I wish I had paid closer attention to my instincts and may regret this action going forward. Only time will tell. But they did clearly REFUSE to fix an obvious problem experienced in just the first week of taking delivery of what was alleged to be an "inspected (and implied good condition with no glaring mechanical deficiencies) vehicle."
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