786 Michigan Used Car Dealers

Don, Operations General Manager. - h_vue

Don, Operations General Manager. 5/20/23 - Don agreed that I put a refundable deposit hold on a car. Don told me it was $500 but charge me $520. 5/24/23 - went to look at car and was not in the conditions Don advertised and said over the phone. Don told me car has no rust or mechanical issues. Rust everywhere underneath the car, oil pan and head gaskets leaking oil. Don still pressured me to buy and assure the car is fine even though its leaking oil and pretty rusty underneath. I did not purchase and requested my deposit. Call, text and email with no response. Don Kerride is ignoring me and took my refundable deposit of $520.

The car I purchased from them the frame was rusted out - Bill

The car I purchased from them the frame was rusted out and I had to junk it after a puchasing it 7 weeks ago. If they are a mechanic and collision shop how could they have not seen the frame rusted out? Would never purcahse anything from them again.

Excellent dealership, we felt well taken care of at all - Susanne Cadaret

Excellent dealership, we felt well taken care of at all times. James was a superstar, very knowledgeable and friendly, never pushy and wonderful to do business with! The showroom and offices are super nice, very clean and welcoming. Highly recommended

Best Dealership in Ypsi! - lcombs1

Best dealership in the ypsilanti/ann arbor area. Was able to find a car and take it home the same day. Salesmen are great individuals and genuinely want to help customers, not just sell cars. Conditions, prices and miles on the cars are fantastic. Domenic and Greg were awesome! If I decide to get another years from now, I would definitely go back.

We were in Alpena from Houghton for a hockey tournament - Jammelsch

We were in Alpena from Houghton for a hockey tournament and our side blind zone alert system malfunctioned, which also affected the locks, airbags, and key fob. Worried about getting home, we brought it here and they quickly diagnosed the problem. Even though they couldn’t do the complete repair to replace the modules, they did a quick fix (unplugged the defective module) in under an hour for under $50. I can’t say enough how helpful and knowledgeable the service manager Steve Bruski was! Bruski deserves a brewski! I highly recommend getting service or buying a vehicle here.

SUPER AWESOME PLACE TO BUY A VEHICLE! - James.ohm1

SUPER AWESOME PLACE TO BUY A VEHICLE! SELECTION WAS AMAZING! SERVICE WAS DYNAMITE! THESE GUYS ROCK!

Fraud - Tultalk

Bought 20002 F-150 90k miles in 2014. Immediately ac went out. Took it back and had to pay for recharge. Now has 110k miles. Last year frame broke because of "hidden" rust. Repaired. Broke again another place. Repaired. Broke again. When I complained was told to stuff it. These people are frauds, hiding defects. Avoid at all costs.

Not trustworthy - Jmaasanchez

I purchased a car from autopro recently. Price was kind of high, miles were really low though. I checked it over as good as I could at the site. Test drive it. At my first oil change is when I saw the extensive damage. The underbody was rusted to the point that it is an unsafe car. The shop told me to sell it as quick as possible. I have more of a conscience than Justin at Autopro. I told him that I could only sell it back to him. He would not return my calls after that conversation.I will drive it until I can't and learn from this experience. I hope that this review will help someone make the decision to not deal with this place with no conscience. Autopro gives used car salespeople a bad name

Today I went to auto world of portage to look at a Honda... - Corvettefan

Today I went to auto world of portage to look at a Honda Civic Si. I was greated by a salesmen. He said "hi my name is *****. I see your looking at the Civic. I'll go get the keys". Seeing the price, $18,000, I then said "I don't have enough right now. He said "how much are you looking to spend?" I said "just under $10,000". All he said "that's not going to work". Nothing else. He then just walked back inside. Is he a typical rude salesmen or what? If auto world of portage wants to sell more cars, they should retrain that salesmen.

Customre Service is non existant. - tlt

I purchased a used truck on Saturday and the a/c compressor failed the next day. Keep in mind I understand with a used vehicle that failure can happen and the dealer does not have a crystal ball to see into the future. So this review does not reflect on the sales staff, finance people or the product. This review reflects on the service department. I brought the truck in for the repairs at 7 am the following business day and was told that they had no loaner vehicles to give out, That is not what upset me, the way the service person (can not remember there name) did not show any kind of remorse. I tried calling to get an update on the truck that afternoon and was sent to 5 different people and was sent to voice mail for all of them. After finally getting touch with someone they delivered a loaner truck to my home the same day. Now three days later I have been waiting for an update since I called around 10:30 am and have not received any updates and its 3pm. If I had it to do allover again I WOULD NOT Go to Jim Glover. There commercials about they put customer service there priority is a lie. I will not be a return customer once the warranty runs out..

I had questions about damages that were fixed on a used - TamTam

I had questions about damages that were fixed on a used vehicle that were never answered. In fact, nobody responded after I inquired about what was replaced I had questions about damages that were fixed on a used vehicle that were never answered. In fact, nobody responded after I inquired about what was replaced on the vehicle.

Love them.!!! - Brycemom

I gave got 3 cars from these guys, I love them they are the best dealer ask to speak to Andrew they help you out no matter what, they work with credit n more.

Scott was great to deal with. - pl869

Scott was great to deal with. Being almost 10hrs away from him he was very upfront and honest about the vehicle that I was interested in. Unfortunately, that particular car sold before I had made up my mind. A few weeks later I recieved a call from Scott about another vehicle that they had just taken in that I might be interested in. We conducted everything via email, text, FaceTime and over the phone. Seemless transaction and I couldn't be happier. Thanks again to Scott at Axtell!

I don't recommend stopping by, but if you do, CAVEAT EMPTOR. - tac909

Caveat Emptor...buyer beware. I purchased a car from this dealer in the last two weeks. First of a few things, the process was ridiculously slow. I provided my own financing through USAA and had a dealer funding request form that they were to fill out and fax in. USAA would have money in their account within 24-48 hours. THEY REFUSED to allow the deal to progress, or me to take the car, until they had the full balance IN THEIR ACCOUNT. Never before have I experienced this with a dealer. It's a standard dealer promissory note. But this was not good enough. This made me make several trips 30 miles each way to their dealership. They did finally, after a lengthy discussion and threat to cancel the entire deal, allow me to take the "new" car on a dealer plate since my insurance had already been changed over for the day the deal was expected to be completed. Second, I put new tires on the "new" car almost immediately after delivery. I officially took delivery of the car on the 6th. The tires were put on on the 8th. I went to have the car's wheel alignment verified at a local shop that I trust and the mechanics REFUSED to do the wheel alignment due to defective parts in the rear tie rods (odd fact about Ford Flex, Explorer, Taurus and Edge cars.) I contact the dealership and bounced through several people and phone calls over several days (always being promised I'd be called back within a short amount of time that never happened) and was ultimately told they were NOT going to fix the car. This is in the first week of taking delivery. They also CLAIM to have a mechanical inspection process, yet the number of inspection points I was verbally told varied from 40 to 70 and 77...so who knows for sure what is (or is not checked) based on who you were talking to and what the topic of issue was. To seal the deal, Dan told me I'd be given a full warranty for the life of the car, anything lubrication related would be fixed at their cost for the lifetime of my vehicle ownership if I'd just agree to purchase the car at the numbers specified. I SERIOUSLY QUESTION their integrity on this matter should it present itself based on my first mechanical issue after delivery was brought to their attention. I've been buying cars for over 35 years and never had such a pain in the *** process in buying a car. I should have just walked away, but I do like the car. I just hope, in the long run, it isn't going to be a garage darling costing me a lot of money. Other people seem to have better experiences than I have, or so stated in reviews. This is the gist of what my experience was like and my dealings with Dan "the dealership consultant," Todd "the manager" and Alan "the assistant manager/finance guy" and whatever the name of their money lady/wife is. "Salesman" Dave was the most trustworthy in my eyes at this point. Or at least the one who appeared to care the most. Bottom line...this is MY experience with them. Other people seem to have entered different comments. Thus, the OLD BUYER CLICHE' of CAVEAT EMTOR...buyer beware...would be prudent if one chooses to enter this dealership lot and engage in conversation with its staff. At this point, I wish I had paid closer attention to my instincts and may regret this action going forward. Only time will tell. But they did clearly REFUSE to fix an obvious problem experienced in just the first week of taking delivery of what was alleged to be an "inspected (and implied good condition with no glaring mechanical deficiencies) vehicle."

Cameron, Deegan, and Parrin in the service department are - bn

Cameron, Deegan, and Parrin in the service department are all excellent. Courteous, friendly, helpful, and knowledgeable. Job well done, thanks guys! 10/10 Highly recommend!

We have purchased three cars with Walters Auto Sales and... - Patti Andrea

We have purchased three cars with Walters Auto Sales and have been extremely pleased each time. The customer service was excellent! Four years ago we moved out of the area and recently Doug helped our daughter get into a reliable, safe car in a timely manner. He went above and beyond the call of duty to get into her car quickly. Having worked with him before, I knew he would take good care of our daughter! I highly recommend Walters!

friendly - chris123

Geno was very help. He us into a car that was in our budget. He made sure that we were happy with our choice of car.

Thought we had no hope! - Jameson13

Great experience! Daniel Otwell was very nice and did a great job at helping us get our car. We came in after being discouraged at another dealer. This experience was fun, painless, very rewarding!

Terrible Service, Liars, Shady, sleazy car salesmen! - Mr. Stininger

This store will do anything and say anything possible to get you to sign for a car. Half of what they say is total lies. Do NOT sign any paper going on their word. Make sure it is clearly written before you sign. Better yet, DO NOT SHOP HERE. They fired all the employees that used to be there because they were as stated in the title, lying, sleazy, shady car salesmen that would make up stuff to get you to sign and once you've signed they will drop to the curb. I have politely requested a manager on several occasions over the last 2 weeks and they have yet to even acknowledge it despite the fact that they were replying via email just before I asked for a manager then POOF replies gone. I left a review on Facebook and within 30 minutes got a reply with a generic 800 number to call for 'assistance'. This is purely a move to 'save face' on line because i called that number 3 times over the last 2 weeks. It states they will follow up with 48 hours but here I am 2 weeks later and nothing. This company is a joke. They are liars and will cheat their way through sales no matter who they screw over. Once they have your money you will mean nothing to do them. Also please be warned. I've visited 2 different stores and talked to 3 different employees and all of them gave different and conflicting answers. None of them know what is going on (or they were lying to get me to sign)

Requested a car transfer to Kentwood dealership. The... - greenk10

Requested a car transfer to Kentwood dealership. The CarMax rep we talked on the phone with never set it up. We were able to set up the transfer with a different CarMax rep and we were told it would be ready in 7 days . Yesterday was 2 weeks since our conversation and I have yet to hear that the car is ready for .

I contacted them about trading a low mileage orange 2009 - kd88976

I contacted them about trading a low mileage orange 2009 Corvette for their high mileage red 2009 Corvette but they never responded

Friendly! - labandz16

Friendly! Great customer service, bought a car and drove off the lot same day. No hassle!

Got back with me fast sent additional info and weren’t... - Cwheaton01

Got back with me fast sent additional info and weren’t pushy as most car salesman seem to be,

Collins Motor sales gets a bad review from me because i... - ftbiggs36

Collins Motor sales gets a bad review from me because i was purchasing a car but didnt realized that they were going to charge me with a 21 percent interest for a car if that were the case i would have never got the car because i didnt want a car note. When i first got the car it started giving me problems a week after. I explained to the salesperson that the car was cutting off sometimes but they would tell me in order for them to look at it i would have to pay but if i just got the car a week before i shouldnt have been responsible for the issue. As the time progressed it seem like almost every other week i had to get something fxed on the car.

had to get a part after closing time and after a call,... - tyakes

had to get a part after closing time and after a call, the parts manager brian kraker waited for me to drive 15 miles to his store, waited on me with all my questions, gave me a tip on part replacement,and then gave me a discount on the part too! I have sinc come to realize that they treat everyone this way!

I went to Pfeiffer to get recall work done on my 2001... - waylar

I went to Pfeiffer to get recall work done on my 2001 Windstar, to make a long story short Ford Motor co. said it was irrepairable and bought the windstar back at a premium.So naturally I started looking for a replacement vehicle. Well we drove over to Grand Ledge 150 mile round trip and had 4 or 5 vehicles selected to look at from the "Mega" dealer over there. After a terrible negotiating experience at Grand Ledge we returned to Pfeiffer Farms where we brought the windstar for recall work, and Pfeiffer (Mark Keech) worked with us and got us a terrific deal on a newer vehicle for my daughter. Mark was a pleasure to work with (though he had to "talk" to the manager once) and Dean Smith the service manager was very friendly and we even met Dan Pfeiffer that morning too! I've brought my villager to have it serviced there in the past and am very happy with the whole operation over there. Thank you Pfeiffer for a wonderful experience.

Great overall experience, staff was very friendly and - jonahtjacobs

Great overall experience, staff was very friendly and helpful, Donnie was very honest and informative, would highly recommend this dealer.

Dice sold me at car for 5500. - Momark

Dice sold me at car for 5500. I found out that they only paid 3300 for car. I have spent $1500 to get coolant fixed and now it will cost me $4500 to get the alternator and solenoid fixed as well as the turbo boost on the car fixed. Moral of the stories is don’t buy from them they were recently in the news.

Purchased A Nissan Altima, what a wonderful experience,... - Brinkerbrinker

Purchased A Nissan Altima, what a wonderful experience, would send my best friend to see Joe, what a honest salesperson, just great, I really love my car.