3 Minnesota Genesis Dealers
Absolutely disappointed. Not a sales experience worthy... - Mike S
Absolutely disappointed. Not a sales experience worthy of Genesis, let alone a Hyundai. I currently drive a G80. Tried to buy/order a new $70K G80 today. Scheduled an appointment to drive a G80 four cylinder and a six cylinder, and also have my car appraised for trade-in. Sales person confirmed both were in stock and available to drive in email exchange. Received a call from the salesperson early this morning to reconfirm appointment. Received another call from a sales manager at noon reconfirming the appointment. Upon arrival a appointment time, salesperson had just started to look for the keys to each vehicle. One of the two was not at the dealership. I started asking about the 2022 Genesis G80 as the Genesis website was recently updated to reflect the 2022’s. The salesperson knew next to nothing. She fumbled around pulling up the Genesis website to try and learn what I already knew. Buy happy!?!? A Genesis experience?!?! Not even close. Sales and sales management here needs to be respectful of their customers time. I left the dealership and proceeded to unscheduled test drives of Mercedes and BMW’s. Genesis is a quality car. This retailer is not quality.