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Genesis of Minneapolis
Golden Valley, MN
18 Reviews
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Showing 18 reviews
November 08, 2026
I could list the good and the bad. Good: Very friendly service people in all departments. The mechanics are supper professional and rate high with me. Car maintenance records are maint Good: Very friendly service people in all departments. The mechanics are supper professional and rate high with me. Car maintenance records are maintained to eliminate major problem and help keep my car in top running condition. The bad: Genesis offered October sale for discount on service and also Bridgestone tire sale for purchasing 3 tires and 4th one for $1 advertised by Genesis. This apparently created major problems for sales/service people since that deal did not work on most of Genesis cars. I figured that might be the case, but called (around OCT. 15TH) to get the details directly from them. I was prepared to order a new set anyway to replace duplicate Bridgestone on my car. I called 4 different times over 3 days and left my name and number for a call back from the service department. I never recieved a call back so I then called and scheduled an appointment for my routine oil change and other scheduled service needs. No time was available during October Sale and first available time was Monday NOV. 2ND!!! I called Genesis part department to at least get the tires set aside or ordered. They advised they could not get those tires anymore. I then ordered the tires (they couldn't) from a different source and had them installed. I continued with my Nov.2nd appointment for oil and transmission oil change but was not offered the October special 10% discount. . More
by Mandmarndt
Employees Worked With
Service Department
October 31, 2026
First of all, the service people I dealt with were great and very appreciated. I was told a video would be give by the technician as he inspected my vehicle. None was done. This is NOT a big deal s and very appreciated. I was told a video would be give by the technician as he inspected my vehicle. None was done. This is NOT a big deal since the car only had 8K miles and it was a simple service. Since I bought a used car I never got a tutorial on widgets and how to use. I asked a salesmen if I could get a "quick tutorial" and was asked by him "if I bought the vehicle there". Since I did not, I did not get a tutorial ... but ... he was able to answer a quick question and showed me what I needed to know as a response to my question. I was hoping your people would be more accommodating and show me more. Spending $220 for an oil change, tire rotation and a simple inspection, I wanted and expected the courtesy cleaning of my vehicle. I was told it would happen but none was ... NOT GOOD. More
by thirtz
Employees Worked With
Service
October 15, 2026
Absolute worst Genesis service department I have ever had to deal with. Poor, inconsistent, slow to respond communication. Level of technical expertise to diagnose problems was lacking. Service problem to to deal with. Poor, inconsistent, slow to respond communication. Level of technical expertise to diagnose problems was lacking. Service problem to solution took weeks. Would not provide adequate problem diagnosis. Very poor customer satisfaction. More
by Dissatisfied
Employees Worked With
Preston Tuma
October 11, 2026
Everything went very smoothly. The "loaner" car was ready and it was a 2026 so I could see the new bells and whistles. I was given a full review, in writing and verbally, and my ca The "loaner" car was ready and it was a 2026 so I could see the new bells and whistles. I was given a full review, in writing and verbally, and my car was washed and ready when promised. It was a good experience. More
by marcy.swenson
Employees Worked With
I bought the car two years ago. The car was in for servicing.
September 21, 2026
Amazing experience from start to finish. I was there to purchase one of their cheaper used genesis vehicles but I was treated no different. Honestly it was my greatest car buying experience. I was there to purchase one of their cheaper used genesis vehicles but I was treated no different. Honestly it was my greatest car buying experience. More
by tony
Employees Worked With
Iryna Antonova
