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I wish that the prerelease inspection had uncovered... - TRAINER558
I wish that the prerelease inspection had uncovered that the air conditioner was not work. I still call my service trip a successful venture. Thank you for a pleasant experience.
Top Reviewed Service Specialists At This Dealership
Audi Service Consultant
Nic Krane and Erik Huard were simply amazing and... - PattiC
Nic Krane and Erik Huard were simply amazing and excellent representation of the reason that so many people are loyal Motorwerks customers. It’s very important to me to trust the service department and have them try and upsell
If I could rate my experience at a negative 20, I would.... - Bshambour96
If I could rate my experience at a negative 20, I would. in 2018 BMW got a class action lawsuit filed against them for all N63 engines. I was told that my car never had the Customer Care Package done- after a couple days of research on BMWs side ... so I said well let’s get that done and so I brought it in! About 15 hours in, which carried into the next day, I got a call back saying the CCP was already done in 2015... well that’s funny because this class action lawsuit for the N63 didn’t come up until 2018!!!!!!!! So BMW tried to swindle me into believing “your car was already done” when I know it wasn’t because my lawyer even looked over all my service records and called multiple BMW dealers to confirm this while BMW Minnetonka was researching my service records from before I brought the car in... and they even confirmed the CCP was never done. This CCP is supposed to take about 15-20 hours to look into the car and BMW Minnetonka got it done in 2 hours....??? Impossible. They don’t look out for your best interest, they decide to be crooks.
When my car was “done with no problems” after 2 hours.... I offered to bring in my lawyer and discuss the whole packet that states the N63 class action lawsuit and what they need to replace/go over. Not once did they check my oil pan gasket, timing chain, fuel injectors, mass air flow sensors, crankcase vent lines, battery, engine vacuum pump and low pressure fuel sensor are all things that are also in the settlement. They stated everything checked out, without tearing the car apart they ASSUMED nothing was wrong and tried to get my to foot the bill for this!!
So of course they do a “second test” and found out there are some issues with the car ( without telling me what) so they said BMW NA said “engine replacement” and that they could settle for $4.5k out of pocket for everything said and done and I asked if there was anyway I could wait a couple weeks to come up with the money and they said YES that is just fine as long as you don’t go over 120k miles... so I go to pick my car up and some little xxxx beat the living xxxx out of my car I could hear him outside the service door and he almost hit the service door also if it wasn’t for my brakes being amazing.. so then I decide to check the rear tires and they were hot as xxxx as if someone just did a fat burnout with my car!!! So I left irritated without anyone to care about what just happened... so I went home and decided to check over my car, I then saw that my USB port was completed bashed in and missing, as if there was never a USB port there to begin with... I CALL the next day to complain about my service.. and they stuck up for this dude and said “no one would do that to anyone’s car, come on” and they also said they DO NOT recall saying 4.5k to us about paying out of pocket for this engine replacement, they now want 6.5k!!!!so I decided to give all of this information to my lawyer. Have you ever heard of someone getting hit with a lawsuit FROM a lawsuit???
This is the most dishonest, reckless and irresponsible BMW dealer I have ever been to.
My car ran fine when I brought it in, I was just adding oil every 500-600 miles, which adds the xxxx up.
After I got my car back my car ran like absolute crap.
I’m not happy with the paint job done to my car. with... - RODYMOON41
I’m not happy with the paint job done to my car. with in a week the hood paint started nicking again. Also the interior of my car was left very dusty.
Had a accident with my Pearl white Buick. Because my... - walk50
Had a accident with my Pearl white Buick. Because my Insurance company had recommended Morries Body works in Brooklyn Park i went there.
Set up work to be done, took 1 week to finish. Upon picking my car up it looked alright until i arrived home and parked in my garage.. At which time i seen 2 different colors of paint from the orginal to Morries new paint and the grill/ hood body line was not straight by any means. By the way it took them 3 times to get this straight, which should have been done right the first time. After all they are supposed to be professionals. Every person that looked at the car could see the different paint except for the people at Morries body works. Went back to the body shop and told them my concerns, there excuse was plastic parts look differnt than metal parts, but one metal fender that was replaced was still not any different than the plastic parts painted by Morries Body works. They tried to cover up there poor selection of paint color by as they said feathering the new color onto the hood and passenger door. Which did not work by any means.On my second trip back to complain about the color difference they started telling me i was not seeing what i was seeing and that the color was right, afraid not. Finally i was feed up with there BSing me and telling me i was not seeing what i see, many excuses. I told them i would be taking the car else where... My feelings are stay away from Morries Body works in Brooklyn Park.
Luther Park Place Motor Cars
BMW Service Advisor