807 Minnesota SRT Service Centers

Absolutely terrible service and rock-bottom poor - Not a 20-something

Absolutely terrible service and rock-bottom poor communication. We have acquired 5 cars from this dealer in the last 6 years. No more. Tyler in the service department is the root cause of all the problems we encountered. He is a one-man, walking customer satisfaction killer. Hyundai sold us a car that experienced engine failure after only four months. The mechanical failure was a connecting rod bearing; a known problem with Hyundai engines about which there have been successful class-action lawsuits against Hyundai. Tyler lied about the warranty and falsely told us it will expire upon completion of this repair. Tyler promised us a low-mileage replacement engine, but it took days to get to the bottom of Tyler's lies about warranty coverage. By the time we solved the problems Tyler's lies caused, the low-mileage engine was no longer available. Now we're stuck with a high-mileage replacement engine. If not for Tyler and his lies, this would have been a simple matter, and we would have been satisfied. Instead, Tyler has robbed this dealer of our business. It's all about choices, Inver Grove Hyundai. Choose Tyler or choose customers. Pick one. There have been years of complaints about Tyler. The fact that he's still there tells me that management wishes to lose customers. I recommend you avoid this dealer. There are lots and lots of car dealers. No one needs a Tyler in their life.

The cold weather caused my low tire warning light to come - Lmc

The cold weather caused my low tire warning light to come on. Stopped in at Jay’s and they took care of it with a smile. Thanks!

They did a warranty engine replacement on F150. - BIG Kidd

They did a warranty engine replacement on F150. It was from another Ford dealership. They told me up front they would charge me more for they did not sell me the Engine. They worked with the warranty company and got the engine on order..gave me a price estimate of $2400. I OKAY a 450 extra parts and when the bill was done I owed 3600...plus the 260 disnosic and the replacement. warranty company was due 1600 and then they the kept the F150 for 30 days until the warranty company paid it's 1600. About 47 days with no truck even though it was fixed in about 17 days.. If you have a warranty issue I would not use this dealership and I general Inwould not use them.for service... Maybe a new purchase but the not the warranty service side...Okay the regular service guys were nice but it all came down from one man and he is the boss...I saw the guys eyes roll when he spoke...Good luck if you go here itbis a toss of a coin on how you will be treated

Had our Jeep towed to Juettners on July20, 2023. - cpfeil99

Had our Jeep towed to Juettners on July20, 2023. It had under carriage damage from hitting a piece of concrete in the road. It sat there for two weeks before they put it on the rack to estimate the damage. In the mean time, we had to rent a car from July 21 to the date it was finally fixed, August 30, 2023. At almost $100 a day for the rental, we paid almost as much for the rental as the repair bill. Two weeks of that rental bill, Juettners didn’t even bother to look at the vehicle. The level of incompetence is mind boggling. They take no responsibility for what other body and service shops know is the standard operating process. Juetners should be ashamed of their methods of operation, but apparently they are not competent enough to know better. Shameful place of business.

I have done business with them for many years. - retired farmer

I have done business with them for many years. Always treated with great respect. They treat you as if they have known you for a long time. Pricing on everything I have purchased was fair. I don't like doing business with the big dealers sales people as they don't know anything other than the spiel that corporate supplies them, Kelley's gets to know you before they deal with you, Great people to deal with and the small town dealership is unbeatable.

I rushed into the service department as it opened early - LaColis Reed

I rushed into the service department as it opened early one morning. My new 2024 Escalade had exceeded the mandatory 5000 service miles. I could not get this service done prior to leaving Peoria, IL for Minnesota for the July 4th holiday. I explained the need to get the service visit done to Service Advisor Karen Kukla. Ms. Kukla agreed to get the work done without an appointment to allow my return trip. I left the vehicle at 7:15AM and received a call before noon that the work was done. I appreciate the service of this employee. The response was "I'll do whatever I can to assist". This positive response was greatly appreciated and the quality of the service exceeded expectations.

What a great experience with Kia Of Mankato service - LeeAnn

What a great experience with Kia Of Mankato service department Shelby Parker was a very informative and polite person the waiting area was clean and inviting I love my Kia