791 Minnesota SRT Service Centers

I purchased a 2005 F-150 in 2002, along with an extended... - larrylilly

I purchased a 2005 F-150 in 2002, along with an extended warranty, from Cloquet Ford and Chrysler. The warranty cost $1300. Great truck with no problems until last month, when there was a minor problem with the headlights. I took it in and had the problem diagnosed as something wrong with a module associated with the lights. When I presented my extended warranty paperwork, I was taken to an employee's office and politely told the warranty was worthless because that company had gone under. The employee gave me an 800 number (which I called while in his office and was immediately put on hold) and also told to contact a dealer in Moose Lake whom was familiar with the situation. I paid the $143 diagnosis cost and left. It is neither my fault or that of Cloquet Ford that the warranty company went under. However, it would have been nice if they would have cut me a break on the diagnosis fee. I don't see their action as a good business practice.

Always helpful and polite. - kathyulrich1

Always helpful and polite. Use their service dept all the time,I like the pickup and delivery service slot.

Exceptional Service! - jthubley

Exceptional Service! We stalled on Hwy 55 east of Paynesville. Grant came out, towed us to their shop, he and his crew got us fixed up and back on the road in 2 hours. Very friendly staff, they went the extra mile to get us going.