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Bo Dunaski is the best!! He always takes care of us with... - lowayne54
Bo Dunaski is the best!! He always takes care of us with a great attitude and willingness to help. He does a great job always
I’m not happy with the paint job done to my car. with... - RODYMOON41
I’m not happy with the paint job done to my car. with in a week the hood paint started nicking again. Also the interior of my car was left very dusty.
Parts / Service - Very Rude - Jay4444
We’ve been a Volvo family for over 10 years due to the safety ratings of their cars. Always had great service at dealers too. Today, at Borton Volvo in Golden Valley, was a BIG exception. I stopped by to pick up a part at service counter and kindly asked if it was possible to also return a pair of Volvo wipers blades that we had purchased several months ago, only to find out we didn’t need them. Unfortunately it took me months to make it back to the dealer and the box was bent in several places. The product had never been opened however and thus I thought I would ask. John - the guy at the counter was in a really bad mood - looked at the outside of the box and literally said “You expect me to take back this product when the box looks like this”. Wow. How about first saying something like “I’m sorry but our policy only allows me to return items purchased less than x days ago or if the box is perfect, I would have been fine with that. Needless to say I was a bit taken back by this quick, rude and condescending reply. Knowing this guy was not going to be helpful I kindly said that the product was unused, we’ve been Volvo customers for years and could I ask a manager. This really made him mad, at which point his he said in a raised voice (quote) “UNBELIEVABLE, YOU EXPECT ME TO TALE THIS BACK”. Then I followed him to a manager while he loudly repeated “UNBELIEVABLE!” 2 more times. I felt like a criminal - NOT a customer that spends $100,000 every five years on Volvo’s. Wow, you would think they were losing too much money on the $75 wiper blades and if they were to take at least one perfectly good only back with a bent box they were go out of business! Ultimately a manager provided some relief and took back one of the two wiper blades. Yet, no one - including John - apologized for the extremely rude and unprofessional behavior. The point is that the service was bad - really rude - and it didn’t seem to be all that surprising to the manage. We now have a Lexus. Service was amazing - felt like a really valuable customer and not like a criminal! I’d shy away from this dealership. We will take our remaining Volvo to the other dealer in town! There are many better ones around!
Had a accident with my Pearl white Buick. Because my... - walk50
Had a accident with my Pearl white Buick. Because my Insurance company had recommended Morries Body works in Brooklyn Park i went there.
Set up work to be done, took 1 week to finish. Upon picking my car up it looked alright until i arrived home and parked in my garage.. At which time i seen 2 different colors of paint from the orginal to Morries new paint and the grill/ hood body line was not straight by any means. By the way it took them 3 times to get this straight, which should have been done right the first time. After all they are supposed to be professionals. Every person that looked at the car could see the different paint except for the people at Morries body works. Went back to the body shop and told them my concerns, there excuse was plastic parts look differnt than metal parts, but one metal fender that was replaced was still not any different than the plastic parts painted by Morries Body works. They tried to cover up there poor selection of paint color by as they said feathering the new color onto the hood and passenger door. Which did not work by any means.On my second trip back to complain about the color difference they started telling me i was not seeing what i was seeing and that the color was right, afraid not. Finally i was feed up with there BSing me and telling me i was not seeing what i see, many excuses. I told them i would be taking the car else where... My feelings are stay away from Morries Body works in Brooklyn Park.