Awesome people! - lady9092
I greatly enjoyed working with BC Hyundai. They made sure we were taken care of. I had a lot of questions and no one made me feel rushed or a burden.
Recent purchase - Hack1952
I find the staff at Jason Pilger Hyundai to be very friendly and courteous They go above and beyond to be helpful and get things the way you need them to be Thanks to all
SANTA FE SPORT - 2017 - colz-donna
THIS DEALERSHIP (SALES AND SERVICE) IS TOTALLY PROFESSIONAL AND BOTH ARE A KEY REASON FOR OUR PURCHASING 4 VEHICLES FROM THIS DEALERSHIP. ALL OF THE PEOPLE THERE ARE A VERY GOOD RECOMMENDATION FOR YOUR VEHICLES.
Proud of owner of a 2018 Hyundai Santa Fe! - sharonwhitten
Thankful Michael Smith was still at Columbus Nissan/Hyundai to provide the answers we needed in purchasing the 2018 Santa Fe Sport. He was very professional and knowledgeable of the Santa Fe we purchased. We are his repeat customers.
Getting a start on life - briunka96
I am pleased with my new car . It’s everything I need in a car it gets me back and forth to the places I need to go . That’s all I ever wanted . I’m at single mother working a full time job and goes to college with a 2 year old daughter who depends on me .
BUYER BEWARE they promise everything and deliver NOTHING! - 4tommy
I purchased a 2011 used GMC Sierra with a 7.5 inch lift. It was a “cash” sale meaning I had a certified bank check in my hand to pay for the truck.
I signed the purchase agreement around 7pm on Thursday June 21, 2018. The sales manager “Mitch” agreed to the price and he would fix all of the mechanical/drive train issues at that time including but not limited to the front end issues including alignment, window switch, regular service items and key fobs. He agreed that everything on the truck would be in proper working order. We also agreed he would not address cosmetic items such as the cracked dash and missing fog lights etc. The sale also came with a warranty so this was NOT an “AS IS” purchase.
Fair enough, right?
Next day, Friday 6-22-18. I text the salesman several times checking on the progress of service so I could give him the certified bank check. 5pm and the truck still isn’t ready. I was told for sure it would be ready Monday.
Wednesday, nope. So I go to the dealership again, Mitch tells me it’s all getting fixed and they will have the front end work done by another shop that can handle a lifted 4WD truck. Blah, blah, blah. (This day is also when Mitch yelled at my salesman in front of everyone on the showroom floor which was completely uncalled for! )
Friday June 29th comes still getting excuses but told it would be ready by the afternoon. I leave work AGAIN mid afternoon, the truck isn’t ready but they want my check. I meet with the f&i manager to do the paperwork. He takes my check. NOBODY HAS MY TRUCK READY.
I am told the oil change is being done and I will be ready to go.
(Meanwhile, I leave with my papers, go to the tag office for my county only to be told the state will NOT sell me a license plate because there is a title problem. I go back to the dealership, speak with f&i guy again, he assured me it’s a mistake and I will be able to get a tag on Monday)
Wait, wait and wait some more.
It’s after 6:00 and the detail guy gives me my truck, NO service done and NO REPAIRS WERE DONE. I never saw a manager of any kind, no salesman NOBODY. The truck was even out of gas. My keys have the dealer sorting tag still attached!
I later spoke with a manager and was told they would make it right but didn’t really have the equipment to service such a large truck. And also reassured the title problem would be resolved. (You have 7 days to get a tag without penalties) All of this still drags out over the 4 of July week. It is literally July 9th before I can even get a license plate on the truck!
All along still refusing to fix the agreed to repairs at this point.
I had to get the repairs that Mitch, as the sales manager agreed to, done on my own with a shop that could fit such a large truck. 1500$ worth of repairs to be exact.
ONE THOUSAND FIVE HUNDRED DOLLARS
This was my second purchase from this dealership BUT IT IS MY LAST TOO!
It’s a shame too, I need a new 2019 Hyundai Tucson this fall but I will drive anywhere else to buy it!
They could still make it right but based on this experience, it will not happen.
Best new car buying experance i have ever had - firstname.lastname@example.org
These people were great , They let me test drive two deferent car the first was a standard, I all ready had one so I knew how to drive . It was a nice car buy I found out that this would not a good fit for the next 6 to 10 yrs so I took out a automatic and the next day that is the one I bought . The sales man jj was great and the lady who did my financing was super nice ,I also meet Tom Allen who owns this lot and that is the first I have seen a owner on the lot
They can not repair the Hyndai they sold - jlittleton
They have been "fixing" my vehicle for 8 weeks! It started as an air conditioner problem, and then we were told 3 weeks ago that it is now a transmission problem. They have NEVER contacted us, they have never offered to give us another vehicle to use as the "fix" ours, they have never ordered the first part to fix it. We were told today that they haven't ordered a part! I'm at a loss because we purchased the vehicle new from this place! Why can you not fix a vehicle you sale? I so wanted to purchase the new Santa Fe, but I have lost all faith in Hyndai now.
Sales good, service bad - Average Customer
I bought an 05 Grand Cherokee from Wilson. Thanks to my salesman, Ken Johnson, the buying part went surprisingly well. Even though I was buying a 13-year old car and not a new one, he went the extra mile to be helpful and was part of the reason I bought from Wilson instead of their neighbor.
Unfortunately, that was the end of the happy phase. During negotiations we signed a document stating that Wilson would fix a minor issue with one of the doors. There were other issues with the car but none seemed major and I knew I was buying a used car, so the door was the only thing they were supposed to fix at no charge. I took it back in for the door repair and to have them check the suspension, which I wanted to take care of while I still had their 50/50 warranty. One of the sales managers decided not to honor the signed form about fixing the door and would not authorize the work. After all, my check had already cleared. Right?
They (supposedly) checked the suspension and couldn't find anything wrong. Apparently, they don't like to do repairs when the customer will only pay half the bill. I took it to the folks who have been working on my cars for a few years to check out. They ended up replacing the left & right upper control arms and the front strut assemblies.
They also said that it was definitely a potential safety issue.
So, go see Ken Johnson, he'll treat you right. Wison service department? Good luck!