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Shannon and Brian are excellent! Every time I bring my... - DCGREENJR
Shannon and Brian are excellent! Every time I bring my vehicle for service they make everything smooth and easy. They are truly an asset to Ray Brandt Nissan.
Top Reviewed Service Specialists At This Dealership
Amazing dealership, every employee went above and beyond!!! - New2Nissan
Everyone I dealt with at Paul Barnett Nissan went above and beyond to help me! My journey started in the service department. My transmission went bad in my car, and even though it was not a Nissan, they went above & beyond to find a new transmission for me & given the high cost of a brand new transmission, they even tracked down a rebuilt transmission option just to save me money!!!!! Needless to say later when it was time to buy another car, Paul Barnett Nissan was the only choice for me!! They are amazing! No high pressure sales here...it felt more like I was hanging out with friends walking the lot looking at inventory as they answered every question I had! When I was ready to buy, the process was quick & easy! They even gave me 2 years worth of free car washes next door at the Touch & Go Car Wash!!!!! Love this dealership everyone is so helpful!
Daphne Scott is the best if u looking for a she the best... - Amaryathompson.at
Daphne Scott is the best if u looking for a she the best hands down please go see her she get u in something u would love 5 Stars hand down
Both Jerrell Berry & James Hill went above and beyond to... - Ronda
Both Jerrell Berry & James Hill went above and beyond to help me with all of my problems from the time I step into the door. I had something wrong with my car and after speaking to Jerrell he gave me and wonderful explanation of my problems with my vehicle and when I was frustrated after talking with James he help calm me down.
fantastic service department - roger
Ms. Shannon was so wonderful. She did everything she could to make sure my car was ready for traveling on Monday. Ms. Joan was also amazing.
would not recommend this place if you have to do... - jwest
would not recommend this place if you have to do business with the Service Manager, Henry. I called Blackburn a few days before I was planning on coming in to get my car serviced because I knew I needed a belt replaced and I wanted to make sure that the part was in stock before I arrived so my car would not be in the shop for several days. I asked to make an appointment but was told it was not necessary. I talked to Henry the Service Parts Manager and he informed me that the belt for my Nissan was in stock and it would be no problem to come the first of next week and they would get everything taken care of. I brought my car to the shop in the morning and in the afternoon I got a call saying the did not have a belt for my car and the part would need to be ordered. I asked what happened to the belt and Palmer (i think that was his name) said he had no idea so I asked for the manager to see if maybe he knew. The manager (Henry) told me he had no idea where the part was because he worked in service and not inventory or parts. I told the manager I called and talked to someone who said the belt was in stock and the manager asked who I talked to...it was him...Henry in the Service Department. He had absolutely no recollection of talking to me and confirming the part was in stock. He told me I don't know what happened to the part but the best we can do is order another one to come in tomorrow. I told him the whole reason I called ahead was so that my car would not have to sit in the shop and asked if he could tell me what happened to the belt that was previously in stock. He said he has to go to a managers meeting and he would ask the parts manager. The parts manager forgot he put the belt aside for my car. I also asked for a quote on my car for work documentation where the guard rail had come down on the drivers side and scratched the paint as well as leaving paint scuffs. I was not given a quote. I was told that they just buffed it out, however I was not asked before hand if that was okay. There are still scratches in my car, deeper than just paint, from the guard rail and I cannot get another quote because the damage is only partially taken off and the work was not even completely finished. I would definitely not recommend this place to get your car repaired as they do not keep an inventory of what they have and the communication between departments is non-existent according to Henry.
Service Advisors are a joke. - bking0046
I am not blaming any 1 person, because my experience has been bad every time. I absolutely cringe when I have to go to GD Nissan Brandon, for ANY TYPE OF PREPAID MAINTENANCE or covered service. My maintenance agreement and VSC cost me upwards of $5600 extra to purchase. I have went in 3 times for prepaid maintenance and they never do the full maintenance plan that we are supposed to be following. If I have a claim, they do not know what is and isn't covered. I know more from reading my manuals than they do about what I have already paid for.. It is truly exhausting. I bought this extra crap so that as a single woman I would not have to worried about having a reliable car. I was misinformed, when they say " Go with the dealership maintenance. They are trained to know your vehicle". I do not care what the advisors opinion is about whether it needs replacing. If my manual says it does, than I have already paid for it to be replaced. Just Do It! I am not doubting that the technicians are doing what they are told to do, but the advisors cut corners, even something as small as a filter. I am so disappointed. I bought a brand new Altima, and I am responsible for maintenance or my warranty is void. What a joke. I guess I am going to write down everything I need done every time I go in, so the advisors know that I am not going to be taken advantage of. I have even tried to tell them 2/3 of the times that something was supposed to be done, but they say I am mistaken. Seriously? I can read. Pretty good at it actually. It is very disheartening to know that people in your own community will take advantage of a woman....I believe that they do it to everybody, though.
I came to get an oil change and wasn’t greeted at all. I... - Stylishcouture30
I came to get an oil change and wasn’t greeted at all. I had to get out car, go inside which is outside the normal I always get my car maintenance done here (also where I purchased car from). I go inside I had to speak first bc I wasn’t greeted by Chelsea nor her collages. I NEVER received a call that my car was ready for pickup. I went the next morning to check on car after not receiving a call nor answer when I called to check. I pickup first thing that morning and have to wait 8-10 minutes to be checked out by Chelsea bc she wasn’t in her work station. I asked her why was I contacted after requested services were finished.. she CLAIM she called but I had no missed calls nor voice mail. After checking out I asked where is car, she pointed ok 1st row outside door. Of course, it wasn’t I had to get him from the nice older gentleman he will the only person there who was nice, polite and helpful. Again, this is where I come get my car maintenance and has never had an experience like this until last Thursday and Friday.
Took 2019 Altima in for service call and had list of... - meljane3354
Took 2019 Altima in for service call and had list of questions. All questions answered immediately and service was excellent. Will go back, good experience.
Bad repair - chipp
Took my versa in for diagnostic, they miss read codes, told them it was a transmission poblem they said missfire on #3, My mechinic spend all day to find no poblem with #3 cylinder, it was the transmission computer, very rude service department, would no recommend this dealership to anyone.
Great service, Very friendly and great advice. If you... - jessiemartel
Great service, Very friendly and great advice. If you need anything done they can fix it or they Know somebody that will.If they promise to do it they will, unlike kia of mccomb.
My dealer for life! - Cupcake
They consistently go above and beyond for their customers. Everyone there is professional, courteous, and just downright kind. They truly won’t stop until their customers are satisfied.
Great Warranty Service - MillerEsq
I purchased a new Murano SL model year 2017.5 on 5/8/17, from another dealer. The Foward Emergency Braking did not work. On 10/24/17 the dealer I purchased the car from insisted it was fine but refused to road test. Nissan Consumer Affairs refused to help. I took the car to Nissan of Picayune and within 2 hours they found a computer code blocking the FEB and found there was debris on the cameras.. The car now works as intended. Too bad Nissan did not honor their warranty as did this dealeer.
HORRIBLE CUSTOMER SERVICE! - kstachuraallen
HORRIBLE CUSTOMER SERVICE!!!!! Charles the "customer service manager" has NO business being in customer service! He completely disrespected me and was RUDE! Nobody should have to be treated the way that he treated me on the phone today ESPECIALLY when I have purchased TWO vehicles from them in the past year and also brought my mother up there to purchase a vehicle as well. A few months ago, there was a recall on our truck that had to do with the seatbelt. We called and scheduled to bring it in and they said it should only take a day. We bring it in, they call us later and tell us that they don't have the part and have to order it and it will take a few days. They put us in a truck that had been beat to heck and back. The front bumper was dented and rusted. I purchased that truck because it fits my needs and it looks nice. I am in sales and driving that dented, rusted truck didn't look very good when I pull up to meet a client but we agreed because we were promised that as soon as the truck that was exactly like ours came in, they would call us and put us in that. After several phone calls and not being able to get with our service rep, I finally go up there to find that my rep has been moved to a different department. Nobody called to notify me of this, nobody called to give me an update, and nobody called when the other truck that was comparable to mine came in. At this point, we are going on a week with my truck sitting there only to be told that now the part is on backorder and they still cannot give me my truck because its a safety issue. So after spending several hours up there wasting time, they finally put me in a pathfinder. Not comparable to my truck but it looked a lot better than the dented rusted truck. After TWO WEEKS of this nonsense, we finally went up there and made them release our truck to us and told us to call when the part came in. This past weekend, the engine on our truck started making an awful noise. We got the truck up there on Saturday, I spoke with a very nice lady named Kathy on yesterday and she stated that they were backed up and wouldn't be able to get to my truck until today. She called today and said that it is definitely an engine issue but they don't know what it is and it was going to take several days to figure it out and could possibly even take a week. Well, here we go again. They tried to put me in a sentra and a frontier. I told her that neither of those will work. I don't need something fancy, just comparable to what I have. Well after several phone calls back and forth, Charles, the customer service manager, called me. They tried to put me back in the same rusted, dented truck as before! I told him that I need something comparable to what I have. He told me that he didn't even have to put me in another vehicle and that I could call Nissan's headquarters and verify if I wanted to. He also stated that it costs HIM money when he has to put me in another vehicle. What about the money that I am loosing while my vehicle that I paid a lot of money for is sitting at the dealership not only once, but TWICE, instead of being out working??? Two weeks the first time for a recall with the seatbelt and who knows how long it will be this time because it is the engine! From reading the reviews, apparently I am not the only one who he has been rude to. I am FED UP! As soon as I get this truck back, I will be down the road at the FORD dealership purchasing the F250 that we originally were going to purchase to begin with. PLEASE read the reviews before you spend this amount of money. Give your money to a dealership who offers great customer service even after the sale. I can promise you that I will NEVER spend another dime with Pat Peck Nissan!
Ray Brandt Nissan of South Mississippi