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Great service, did not have to wait to be waited on.... - beegee
Great service, did not have to wait to be waited on. Came in for and oil change, did not take a long time for the service to be done.
Bought my 2017 highlander here and put a tire warranty... - Stephanieulrich
Bought my 2017 highlander here and put a tire warranty and a wrap around warranty on it! I brought it here when I got a nail in my tire. Mike screamed at me saying they wouldn’t honor the warranty saying, “it’s your fault you didn’t rotate your tires” when I had questions on why they wouldn’t honor it he repeatedly cut me off screaming, “it was in your paperwork” everytime I would try to say that nobody told me about the policy. He then quoted me 483 when I called my father he refused to speak to him, finally my father just said to do it. When the work was done the new price was magically 615. When I went to pay he started laughing says, “let’s rotate our tires and maybe this won’t happen again” by then I was crying and said I wouldn’t be back. He responded with, “okay” and laughed again. It was an absolute awful experience! Please don’t go here ever!!!
Went online to schedule my service and didn’t get a... - t.hayes40
Went online to schedule my service and didn’t get a response! The only time I’m off is Saturday so I needed to know!
Horrible service was quoted One Price about $50 different... - wlpowell1989777
Horrible service was quoted One Price about $50 different than what I ended up having to pay secondly they stole approximately $200 worth of CDs as well as a $25 industrial phone charger which really should have accounted for the majority of the cost and I never plan to use them again
Purchased used Highlander July 2019, sales experience was... - b fisher
Purchased used Highlander July 2019, sales experience was top notch, good folks. We drove roughly 100 miles to do so, excellent vehicle and excellent sales experience. Fast forward, received recall notice on fuel pump, contacted Herrin Gear, they were aware of recall but Toyota had yet to send them any parts. They were waiting and would contact us. Saturday June 20 been with family in Madison most of day, 8:30 p. m. were on County Line Road in Jackson on our way home, car started running rough, barely going, message light came on "see dealer" . Roughly 100 miles from home, car problems, looked through owners manual and Google and tried everything we could find, no luck. I still had the cell number for the used car manager and texted him. Not optimistic I would get any answer much less receive help. Results? Someone from used car sales came to our car, allowed us to drive slowly to dealership, opened gate, showed us where to park, gave us a loaner to drive home. Herrin Gear mechanic discovered problem was fuel pump (the one Toyota recalled about but still had not sent replacement to dealership). Mechanic unsuccessfully attempted to find a more suitable rental, offered to install new pre recall fuel pump and will replace with improved fuel pump when Toyota sends them, all at no charge which includes the new but older model fuel pump and the newer post recall pump parts and installation. WOW! Who could ask for anything more? What other dealership would do this for an out of warranty vehicle purchased used almost a year prior and at approximately 8:30 on a Saturday night?
Frustrated with Dealer Schemes - Done with Dealer
My driver side sun visor fails to stay up. Called John O'Neil Johnson Toyota and was told it was covered by a recall so they ordered the part. I arrived at 7:15 and an hour later I was told that my specific VIN was not covered under the recall so I would have to pay $114.95. On top of that, they gave me 3 pages of other jobs that needed to be addressed because of the mileage on the car. If they would have even looked at those items, they would have noticed I had already done them. They were going to charge me $904.81 for work that DID NOT need to be done.
customer service - sarah
Thomas Blakely and Parham Tullos were very helpful and nice they took the time to make sure that I got the best deal that was available for me. I was there for a very long time but I left satisfied overall.
Service department would have my wife's brakes go out - dklayton0213
Toyota told me my Prius with a weak battery cell and a bad brake actuator was perfectly safe to drive as is. Didn't even get told about the bad brake actuator I had to figure that out myself. Just so you guys know a car with a weak hybrid battery cell causing the red triangle is not perfectly safe to drive. It puts the card into safe or limp mode and it doesn't accelerate properly. Also my brake actuator was going out as well and even though it was throwing the code for it nothing was told to me about this. Luckily I got a scan tool and figured that out myself and had it fixed by my local mechanic. If this had not been fixed eventually my brakes would have went out completely. My wife drives this car with my 1 year old son in it. Thanks Toyota for telling me the car was perfectly fine to drive as is and nothing was wrong but a weak hybrid battery cell.