Jesse Deranleau is a 5-star employee! - Happy customer
I appreciate the great service at Demarois. Jesse was knowledgeable and helpful. I found Jesse to be a smart, loyal, hardworking and honest person. Thank you, Jesse!
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Bought a NEW Sprinter Van and it is a LEMON! - Rob Carpenter
I have always supported buying local and this is actually my second brand new Sprinter Van purchase from Mercedes of Billings. However, when you read my story below you'll see why it doesn't matter to Mercedes of Billings, MT whether you're a "good customer" who supports local business. You're better off buying your new Mercedes vehicle somewhere else in the country and saving yourself lots of money because Mercedes-Benz of Billings will not take care of you when the vehicle they sold you is a lemon. Purchased a brand new $50,000+ 2017 Mercedes Sprinter Van from them in late September of 2017. The van turned out to be a lemon after 6 months of them trying to repair the van without a resolution. Now that the van has been deemed a lemon by the Montana Department of Justice, Mercedes-Benz USA said they would resolve it in 3-4 weeks. 4 weeks later they now say it may be 3-4 months or longer before they do anything to resolve the issue. MB USA and MB of Billings won't communicate whats happening, or how long it will actually be before they consider a resolution. The worst part is Mercedes Benz of Billings, MT says they can't do anything to help while putting the blame on MB USA. MB USA says they are waiting on information from the dealer so they can't do anything to help me. They use corporate hierarchy, 1-800 numbers, and unknown "regional managers" you can't speak with to constantly keep you from getting any real answers. This van was purchased to help my Montana based small business grow and now my business and our employees have to endure the financial hardships while Mercedes-Benz of Billings and Mercedes-Benz USA turn a blind eye to burden this has put on our Montana based business. The reality is that lemon vehicles happen, but when a dealer takes your money and you're a good returning customer you expect they will take care of you and make it right instead of just feeding you a bunch of excuses. Aside from my terrible experience with my purchase from MB Billings, I will say Shawn and the service team are a nice group and did what they could to resolve the problem until they had replaced every part related to the vans issues with no resolution.