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Service Advisor was Chris Dove. Glad I was able to have... - Bev
Service Advisor was Chris Dove. Glad I was able to have my Roadtrek towed earlier than scheduled appointment. Got prompt feedback as to why the engine light was on and what parts needed to be replaced on or about the appointment date. Able to keep Roadtrek there about a week after work was completed due to hazardous road conditions over the passes. Picked up vehicle on Monday and the check engine light is off. Hopefully the problem is fixed. I click on SERVICE below but system stays on sales/sales dept. so I am not completing any more of this survey. Roadtrek powered by Mercedes-Benz was not purchased at this dealer's but this is the dealer that services the Mercedes Sprinter Van. Bev Axelsen
DEISEL OWNERS BEWARENovember 5th 2020, took our 2021... - Freespirit_01
DEISEL OWNERS BEWARE
November 5th 2020, took our 2021 Sprinter with only 1400 miles, to dealer for service.
Engine light came on a week earlier at 1250 miles.
Diagnostic meter showed (P2196)* oxygen sensor too rich.
Employee, James McElroy pulled sprinter into shop at 10 am. At 1:30 pm, service rep, Kyle Robinson, came to us and said the vehicle test showed two faults, one for the Oxygen Sensor and a second for a NOX sensor. Replaced the Oxygen sensor but not the NOX sensor. And he said, i have bad news too. There appears to be gas mixed with the diesel in your fuel tank. Mercedes Warranty does not cover fuel issues but you can go through you insurance to pay for the repair.
Service manager Shawn Skelton, showed us a fuel sample in a glass mason jar. It had a strong gas odor but was visually clean, He claimed contaminated fuel caused Sensor to fail and that the entire fuel system needs to be replaced. $26,000+- or the powertrain warranty would be voided.
Tech, Bryan Rose mentioned there were two other Mercedies Sprinters there needing the same repair. He said insurance companies cover this repair.
They dipped a rag in their mason jar sample it lit with a lazy diesel flame, not the way a vaporous gas fuel would burn
I told them to pull two more samples, they hesitated but did so reluctantly, while I watched. NO GAS ODOR NOTED IN EITHER SAMPLE. It was obvious to us, someone had laced the the mason jar with gas in an effort to con us into a 26k repair.
We were told to leave our vehicle and find a way to get back to Bozeman. I told them i was not leaving my vehicle there, it was running fine. Then the service manager said you could probably drive it but the engine light would probably come on again. Drove home without incident.
We have since been in contact with Montana Attorney General, and the Montana State Auditor
BOTTOM LINE IS BEWARE