Great Experience - Seantae
I found a car that I really wanted and I got it! I dont have the best credit & they were able to finance me :) Everyone was so friendly and didn't pressure me into buying something I did not want. So happy I was able to get the car I wanted & the payments were cheaper then I was quoted. If you do have good credit I highly recommend going in! They will work with you and find something that you will be happy with :) Thank You Cathie for all of your help & making sure I got the car I wanted!
Shop is unprofessional and uncaring. - Gtrainer
First time dealing with gallatin Subaru on 9-5, and will never deal with that shop again. Had a recall situation on passenger airbag, and was told 2 hours. At 2 hours no call. 3 no call, 4 no call. I called at 4 hours and was told for 15 minutes by a dummy named mike that he had no paperwork on my vehicle. After finally figuring out his error, He then told me the car would be another hour before finished. This shop is unprofessional and uncaring and I was made to feel unwanted and unimportant. My advice is to find another shop. MM3 Graves USN.
They will charge you without notification! - VWGti
Be wary of unexpected charges at this dealership, I was charged $125 without being notified. I was called 2 times with updates on my car, one of which asking if I would pay $19 for fuel additive, I agreed. A $125 charge for pouring fuel additive in was never mentioned to me. I was told by Dan Lynn (Service Consultant) that there would be no extra charges other than the $50 deductible for the CPO warranty. I contacted Don Rasmussen (Service Manager) as I was unhappy with not being notified of the charge, Don said I was 100% notified of the charge, not true. If I knew about it, I definitely would not have had them do the work. I am 19 years old and this is the first car I have purchased and I feel they have taken advantage of me. That is the reason behind my 1 star for this dealership, be careful.
Loving my new Ford F150! - Nick and Nikki
We live 110 miles from Great Falls and Bob Anderson did everything possible to have everything organized and ready to go when we arrived. He even stayed after hours waiting on us because we ran into construction on our way. A huge thanks to Bob and Greg for everything they have done to get us home with the truck of our dreams. They even bought and mailed us a spare key fob because ours did not come with one.
Attempted fraud at Rimrock VW - ripperoff
I took my car to the dealership for repair. It was having trouble shifting out of gear, and starting. They had the car for three days when they called and told me I needed to new shifter mechanism. They guessed at $1800
In a moment of mechanical intuition. I could tell the starter clicked, I couldn't understand how that would affect the shifter. So I called a mechanic at Dana motors. He said stop what they were and bring the car to him. It was probably only a switch.
I stopped the work and tried to pick up my vehicle that afternoon it wouldn't start, even when I tried the tricks I had used earlier. After some time I gave up and called a tow truck. I towed vehicle to Dana motors.
They replace the ignition switch and the car started fine. But numerous other issues arose. They spent over four hours locating an unplugged connection at the transmission. This unplugged connector disabled my car. Dana motors tells me I could not have driven my car to Rimrock Volkswagen with this plug disconnected. With this plug back in, my car works fine.
Dana motors charged me $49 for the parts and hundred dollars to replace it. Then $300 for the hours they spent locating the disconnected plug.
I asked Rimrock VW for reimbursement of their wildly incorrect diagnosis, tow truck costs, and three hours for Dana motors to locate their sabotage.
Rimrock VW simply ignores calls. And will not even refund their bad diagnosis fee.
Here's what I'm thinking. They tried to boost income by saying they did an expensive repair. In reality they're replacing a simple switch. When I went to get my car, they were confident I would not get it started. They expected me to go back inside and say "fine just fix it". They did not expect me to tollway the car with the evidence still disconnected.
So here's the question… Did the mechanic make a mistake in his diagnosis and another mistake by leaving that plug unconnected? Or are we talking about organized fraud? You decide