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billings volkswagen is very inefficient in customer... - PATRICK
billings volkswagen is very inefficient in customer service, dishonest, unwilling to treat the customer with respect or heaven sake admit they screwed up. went in for a water pump repair, while there told them to go ahead and replace timing belt and accessories, alignment, rotate and balance, add blue, oil change. when asked how much to do all i was told $2100. when asked how long, 3 days i was told. after several calls to check on the progress of my car and 18 days later my car is done. cost $2533.11. which does not include a rental of $706.25 for two weeks that i did not have my car due to the service departments inefficiency. when asked about reimbursement for the rental, they asked for an invoice which was provided, then stated will pay some of it but would not commit to how much. when asked about the total cost, in a nut shell, the service manager mike relayed through his service rep troy that the bill was what it was and if you don't want to pay then you will not be taking your vehicle. when i then asked to speak to the service managers boss i was told by troy that he was not allowed to tell me who that was. i then asked who i could talk to about my poor service if the service manager is the problem, again, was told he will not provide this information. when i questioned troy again about my bill, i mentioned the fact that over the phone he clearly stated the bill would be $2100.00, i also got two quotes from other vw dealerships, both were close to $1000 less for the same services. i even put the phone on speaker for a family member could hear this as well. troy then says to me that he has the conversation recorded at which time i told him, well get that thing cued up and let's listen to it. troy told me he could not access it, how convenient for him. i asked to speak to whom ever could get that cued up, well guess what, no one around to do it. at the end of the day, i ended up paying the bill, with no rental compensation. oh by the way, the assistant service manager shane did tell me that the service department should have offered me a vehicle and that the rental should be on them. it is clear that customer service is not their first priority. as a loyal vw consumer for 25+ years, i will be seriously looking to take my vehicle to dana motors, the former vw dealer in billings.
stay away from rimrock vw service if at all possible. they do not look out for the customer, they are out for themselves. period!
Michelle was amazing. So kind and personable, a rare find... - KM
Michelle was amazing. So kind and personable, a rare find in customer service! She ensured I was taken care of from the second I pulled in.
Great Service , Peggy is amazing - Casey
Had major service done on my car last week, 2017 VW Tiguan had to have a new turbo charger.
Was very happy with the service that they provided. I have been having my car serviced there for over 6 years. Peggy is so informative and helpful. Great service department.
best dealership there ever was!!! - the shark
best dealership of all time!! you will be missed and subaru's cant replace the Oldsmobile. billings will never be the same with out you.
Loving my new Ford F150! - Nick and Nikki
We live 110 miles from Great Falls and Bob Anderson did everything possible to have everything organized and ready to go when we arrived. He even stayed after hours waiting on us because we ran into construction on our way. A huge thanks to Bob and Greg for everything they have done to get us home with the truck of our dreams. They even bought and mailed us a spare key fob because ours did not come with one.