Saturday Service Center - JKL
After experiencing mechanical issues during a cross country road trip from Utah to Tennessee in our recently purchased diesel pickup, we can't express how grateful we are that Husker GMC was the closest option for diagnosis & repair. We arrived moments after the service center opened on a Saturday, and the employees went right to work looking for the issue so we could be on our way again. Unfortunately, the main diesel mechanic was off for the weekend, but another mechanic Jorge, willingly stepped in and did his best to remedy the situation. The service advisor Marty was exceptionally helpful and responsive despite how crazy busy the service center got throughout the day. We were back on the road within just a couple of hours, but all was not well and we had to turn around after 40 miles and go back because of another issue. Now it was getting close to the end of their day, and we were worried that we would be stuck in Lincoln until at least Monday. They got right to work looking for the new problem, and although we were the last people out the door that afternoon, we can honestly say that what could have been a really exasperating, miserable day ended up being totally ok in the end. We were treated with the utmost care and respect, and Marty made sure all of the problems were resolved so we didn't have to wait until Monday or rent a car to continue our trip. Jorge came out and shook our hands and explained exactly what the problem had been, and reassured us. These people know how to treat their customers and really go above and beyond!
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