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Woodhouse Buick GMC of Omaha - Service Center
Omaha, NE
819 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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819 Reviews of Woodhouse Buick GMC of Omaha - Service Center
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May 15, 2025
Sale guys are great. Unfortunately the service department will drive customers away. Bought a new truck wanted them to swap some GM accessories that took 30mins for anoth Unfortunately the service department will drive customers away. Bought a new truck wanted them to swap some GM accessories that took 30mins for another dealership to install. They have had more than half a day and can’t get it done. I will never buy another truck from them again. I would rather drive an hour to get the job done timely. More
by Bad Service Department
May 04, 2024
I bought a GMC 2500 HD Sierra there. Service used to be great. This time I brought it in for a bad rear tail light and to have the oil changed and tires rotated. It was filthy after bein Service used to be great. This time I brought it in for a bad rear tail light and to have the oil changed and tires rotated. It was filthy after being towed across the country behind my motor home. When I picked it up it hadn't been washed and the tail light hadn't been repaired. The service writer said they intended to wash it, but hadn't, if that makes sense. He said they had no record of me asking to have the tail light fixed and it needed a new air filter. He said they didn't replace the filter because I had not given ;permission, in spite of them having my cell number. More
by northlight215
Employees Worked With
Didnt get names
November 23, 2023
I purchased my new 2018 Sierra Denali at Woodhouse Buick GMC, and have always taken it back for any service needed. My last visit on 11/22/23 was for an oil change and tire rotation, and during the service GMC, and have always taken it back for any service needed. My last visit on 11/22/23 was for an oil change and tire rotation, and during the service the technician and Sean the Service Writer noticed that the battery seemed sluggish. After a load test it was confirmed that I needed a new battery, so I asked them to replace. They saved me from potentially being stranded somewhere in the cold or winter. I really appreciated that very much. Professional, organized, clean, and classy all jump to mind when I go to this dealership and I always wait for the service to be completed. Always coffee and nice people there. I will always take my GMC to Woodhouse. More
by Al
Employees Worked With
Sean - Service Writer
March 19, 2022
Edited this from a what seemed like a great situation to absolutely frustrated and annoyed. Bought a used truck that I was not told full details on. Found out it was wrecked not once but twice… Traded for a absolutely frustrated and annoyed. Bought a used truck that I was not told full details on. Found out it was wrecked not once but twice… Traded for a more expensive “nicer vehicle” and for the past month I have had problem after problem… first seat was busted(still not fixed), then brakes(partially fixed but incorrectly) , then door(I order a piece because they take forever to get anything), now starter literally only been a month and though our sales guy has tried the body shop keeps breaking promises instead of just telling us the situations. Super annoyed! Asked for them to check the starter squeal last it was In ( reminder it’s only been a month) and they didn’t find anything… (eye roll) save your frustrations and go else where! They tell you what want you want to hear and leave you with payments for a busted vehicle! Still don’t have the extra promised key or a full functioning vehicle… we have purchased the last 5 VEHICLES At PLAZA BUT NEXT TIME WE WILL NOT COME BACK! What a joke! More
by A2L2
Employees Worked With
Other Employees :
ALL STAFF IN SERVICE- , Seth Krasne
April 15, 2021
Service personnel were very friendly and helpful. Complete check of the right wheel and area found no problems. Service was as quick as possible and even washed the vehicle. Complete check of the right wheel and area found no problems. Service was as quick as possible and even washed the vehicle. More
by wstiller
Verified CustomerEmployees Worked With
January 18, 2021
Fast service, once my extended warranty approved work. There was a part the warranty wouldn’t cover (shocker) but there was a coupon available. Great job and friendly. There was a part the warranty wouldn’t cover (shocker) but there was a coupon available. Great job and friendly. More
by kimrankin296
Employees Worked With
Jeff in service department
January 18, 2021
Fast friendly service explained in detail what they found and what recommendations on what needed to be addressed versus what will need to be addressed in the future. and what recommendations on what needed to be addressed versus what will need to be addressed in the future. More
by EDD-G
Employees Worked With
Jeff Knoll
