1 Nevada Aston Martin Dealer

If I could give 0 stars, I would. - Luiza Simao

If I could give 0 stars, I would. My experience with Towbin Motors Bentley Las Vegas has been extremely disappointing and concerning. Less than one year after purchasing a Bentley Bentayga from this dealership, the vehicle began presenting multiple mechanical issues and serious safety concerns. Brake Noise Immediately After Purchase Within one day of purchasing the vehicle, we began noticing unusual brake noise. I reported this to the dealership immediately and was told the brakes were normal. The noise never resolved and has continued to worsen over time. Cooling System Warning A few months later, the vehicle displayed a warning instructing me to switch off the engine due to a coolant issue. I brought the vehicle to the dealership for service and the car remained there longer than promised. When it was finally returned to me, the vehicle was delivered dirty and without clear documentation explaining what had been done. Performance Problems After that service visit, the car began showing additional irregular behavior including intermittent loss of torque while stopped at traffic lights, slow engine starts, and warning messages appearing on the dashboard unpredictably. Loss of Power in Traffic Around the New Year, the vehicle suddenly lost power while I was driving through an intersection. This created a very dangerous situation for my family and could easily have resulted in a serious accident. Recent Drive System Failure Most recently, the vehicle displayed a “Drive System Warning – Limited Performance” message and began shaking while stopped. Since that moment the car has remained parked because I do not feel safe driving it. Serious Concerns About Service Documentation After repeatedly requesting service documentation, the reports I received contained multiple inconsistencies, including contradictory brake measurements and mileage records that are chronologically impossible. These inconsistencies raise serious concerns about the accuracy of the documentation provided. Lack of Response From the Dealership Despite multiple emails and text messages sent to the service manager and the general manager requesting clarification and assistance, I received no response. Because of this, I had to escalate the situation directly to Bentley. Current Situation The vehicle is currently parked and unusable due to safety concerns, leaving me without transportation while the case is being reviewed. For a brand that promotes luxury, quality, and customer care, the level of service and lack of transparency I experienced at this dealership has been extremely disappointing. I sincerely hope Bentley Motors will review this situation and help resolve it properly.

Read More