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They do service on all cars, though they do have... - ZarathustraX
They do service on all cars, though they do have specialty with European imports. They are friendly and professional, and give you a ride to work after you drop the vehicle off. Unlike most places, they will install your own parts for you (instead of denying you if they are your own parts).
The work was good and the price was decent, not too low but not too high. There were only a few minor imperfections but I'm a picky guy. Like they used Castrol 5W30 synthetic when the Mercedes dealer uses Mobil 1, 0w40. And after a super-complicated custom job installing my own aftermarket suspension parts, which I was LUCKY to find someone who would do it, they didn't catch that the camber was slightly off (as it always is after a job like this). Whereas the Mercedes dealer did catch it. But I knew that would happen ahead of time and I am very satisfied with these guys. I would go to them again for this job, and also for other jobs where I know exactly what needs to be done.
Service, attentio to detail and finish product I can't tell - TRich
Here are unbiased facts considering I just went through a month of Las Vegas AutoNation Collision Center xxxx.
Let's start with the people. 4 + weeks my truck was in that shop should not have taken that long. So when I started calling my contact at AutoNation Las Vegas and sending messages and text asking for progress and when I can expect my truck to be finished, went unanswered. So I went to AutoNation in person. My representative was not available so I left a message that he did not return. Two days later same thing. No response. There was a time issue that they entirely disregarded. There now exists a quality of workmanship issue that can't be described in words. This is a 2017 Chevy Silverado 3500 Dually Crew Cab and long bed. Barely a year old. The paint job that AutoNation in Vegas did left about 15 to 20 drips from the top of the wall of the truck bed down to the floor of the truck bed. You can pass a magazine through the spaces between the side walls and the tail hitch. Other runs all over the vehicle that were tried to buff out unsuccessfully and then clear-coated. Damage that they didn't even notice to think about repairing. The vehicle has no true straight to it now. They only painted half of the bed although they had to repair and straighten the entire bed.
And then I bring it back to Houston where I live and give them an opportunity to get it right, and how did they respond ? not returning my phone call! Under no circumstances would I use Las Vegas AutoNation Collision their representative assigned to me was absent never did really talk to him except on delivery. And the manager without getting into real detail about the conversation I can assure you can be shrunk with Preparation H. Feel free to contact me on this issue because I stand on ground that is granite while they sink in the crap that they did for me. They should be grateful that I can't post these pics. Obscene
Avoid AutoNationCollision Las Vega at all cost.
Expertise, Quality Service, Reasonable Pricing - 98TransAm
I brought my vehicle to C.A.R.S. for the first time to service a check engine light problem. It was that time of year (DMV registration). The code was a vague one that could have been a multitude of possible causes. I am so glad I brought it here because if I would have replaced the part that I thought it was (catalytic converter), I would have spent a ton of unnecessary money and would still not have fixed the issue. Not only did Avi figure out the correct problem, but he also saved me money on another part because he was able to repair it. He even took my car to the smog shop for me. Avi is a good hearted, honest, guy that really knows his stuff. I will definitely come back again for any future repairs.
Don't go over this shop. I took my car over there to... - Tom Talley
Don't go over this shop. I took my car over there to repair for my accident damage on the right side, but turn out they damage my left side and try to blame it on the accident and get my insurance to pay them more. Appraiser said it will take 10 business day to repair, My car was in their shop on August 16th, and I MAYBE able to get back the car this weekend on 09/24/2011. I used up all 30 days rental policy and pay for my own now. On top of that, i get a subwoofer and amplifier in the back of my trunk, now they told me it is missing on 09/19/2011 afternoon after they told me i can finally pick up my car on 09/24/2011. Regardless if they do a good job or not (I don't think they will do a good job) DON"T EVER GO THERE. THEY CHARGE HIGH PRICE AND WASTE YOU A LOT OF TIME. I have to call their rep and manager 3-4 times to get a hold on them, they never return call or call you unless they made a mistake. Spend countless time to deal with their problem and mistake while I am a paying customer. The job they charge over $7k for one side damage
BEWARE - alex
Beware ! Never ever buy a car here ! Sold me a car with bad engine.And Rip me off for 1000$ bucks.We had agreed on 5900$ price for my car but I just found out it's said 6995$ on contract ( Original price that they was asking ) ! Shameless place ! Beware !
Dealership DAMAGED NEW 2015 Cooper - IntellectuallyDisabled
Service Manager claims door CRUSHED roof but it looks VANDALIZED!! GM refused to Pay for DAMAGE!! I AM DISABLED-brain injury- I'm terrified of BULLYING & more DAMAGE to my NEW Cooper.
Terrible Everything - apietsch
I'm sure sales is excellent, but the service department is terrible. I'm also sure some people are satisfied, but wow this experience was the worst I've ever had.
So here is the story about an experience I had at at the Bill Pearce, Mini of Reno. By far, the worst experience of my life and I hope no one else has to go through this.
First, I call in ahead of time at 7:30am on Friday, Sept 05, 2014, to ensure that I can have my car towed there because the battery was dead and I needed a replacement. The symptoms were that the car lights where on but when I would try to start there car, there was just a clicking sound.
It arrived at the dealership around 8:45am that same morning. Kris Collins, the team service manager, had told me he would be with me in just a minute after telling me that it was the battery and that the key was now locked in the ignition and then wanted me to sign paperwork saying that it would cost me $125 dollars for an oral estimate. I had more questions before signing that paper, and stood at the counter waiting while he assisted other customers. I waited a little while knowing my appointment was at 12:15pm and that there were other customers ahead of me. But then I ended up waiting for 3 hours for him to answer a few questions because I insisted. I only got his attention when I said I would sign the papers because it was taking to long for him to attend to me. There is only one man working and he explained that he was backed up and still would not be able to get to my car until the afternoon. So I accepted with the 125 oral estimate and 321 dollar battery replacement fee and thought they would have loaner vehicles, like in my other experiences with mini dealerships, but instead they had a shuttle.
So I waited, and waited. I called around 4:00 (late afternoon) because I hadn't received any updates. I kept calling, Kris Collins was rarely available and nobody could help me. I did not get an answer until 4:17pm and he had told me that they did not replace the battery yet because they are backed up, but they did notice something else that broke and may have gone into the motor (unsure) so that they will have to charge me 426$ to diagnose it. I have a 3rd party warranty and asked if they can call the warranty to see if it would be covered but they said they can't because they do not know what's wrong with it beside a chain being broken. So again, I asked if they can call to see if that part can be covered but they had insisted that they can't. Kris Collins also said that no work will be done until Monday because they are so backed up. I approved for work and charges to be done Monday.
About an hour later, I had called back a few times before I got an actual response, retracting my approval. Kris Collins had explained that they have already started some work immediately after I called, even though they from 9am to 5pm to work. He said that it will cost $207 dollars for the labor they had already done, without even switching out my battery which was why I was there in the first place. We went back and forth on the phone about the issue and I explained to him my concern about the issue. He kept trying to explain, but nothing really made sense. I'm sure it all makes sense to him, but in my experience, I have never been charged like this, or have ever waited so long for service to be done. I have had 3 mini coopers before and NONE of this has ever happened. After the back and forth conversation, he said he will continue to replace the battery on Monday with my approval and not continue to do any work. This would cost me 516$. I said okay, continue replacing the battery on Monday without any work.
I ended up without a car for the weekend, including Friday. I also missed a total day of work.
I show up Monday morning, and they still haven't replaced the battery. This whole ordeal has forced me to take the car somewhere else. I still had to pay $237.11 for some sort of labor and another towing fee to move my car.
I will never ever go to that mini dealership again, or bill Pearce dealership.
A bill Pearce dealership was also going to charge me $40 dollars per tire to fill it up with Nitrofill (nitrogen). When I bought the car, I bought a Nitrofill membership, which entailed that I can get my tires filled at any authorized nitrofill dealership. One of Bill Pearces franchises were one of them, but charged me. So I called a different place, went there with no charge.
I am considering getting rid of my Mini for a different car because this is the only dealership where I am.
Brian the service manager is very customer oriented. His... - axure
Brian the service manager is very customer oriented. His staff is very friendly and work hard. Facility is in good location and is very clean. Sales staff is friendly and not pushy. One of the best dealerships in Las Vegas.