202 Nevada Used Car Dealers

The staff was very professional and Angie was the the - nairbtaylor77

The staff was very professional and Angie was the the greatest. She helped me out with all the questions I had about the vehicle. The financing was a swift and easy process. It was all in all a great experience

xxxx xxxx xxxx xxxx xxxx - Brittney092

I bought my 2005 Ford Five Hundred Limited from Alan's Auto Network over 3 months ago & I have already paid off the car. A bill of sale was written up that I would be given stock rims and tires because I didn't like what was on the car & Alan told me I would receive new rims & tires when I bought the vehicle. I have repeatedly called & stopped by asking for Alan and to have him call me for over 3 months asking when I would receive what the deal was on the bill of sale. Only once have I received a phone call back from Alan & nothing was resolved because they were searching still searching for the tires. After month two, I was told they had the rims so I went by to see them & take them with me, they were used & a little scratched but at that point I didn't care because I just wanted to be done with this place & for them to hurry & get to tires now. But I was told I couldn't take them & would have to wait for the tires, who had to be put on by "their guy". I am still being told they are waiting for the tires to come in "their guys" shop & the tires are hard to find in that size. So I decided to call four different tire shops in Reno & each one had the tire I need in multiple different brands. At this point I think I deserve brand new tires & rims. Especially after spending over $3,000 rebuilding my transmission because it started acting up the evening I bought it. Which I made them aware of & they failed to remember when I brought it up last time I was there. Yet I took it to him that same week I bought it & he took it to another "friends shop" for a transmission flush. I couldn't even find the shop at the address they gave me so makes me extremely skeptical that anything was ever looked at or done. The above written is what I sent into the BBB on 6/15/16. The below is their response. -When this customer purchased the vehicle 3 months ago, he was told we would replace the serpentine belt & rear brakes. We also said we would replace the wheels with stock wheels. The repairs were done at his convenience & we started our search for "stock" wheels - not always an easy task. We have been working with him to get this resolved. We were able to acquire the rims fairly quickly, but were unable to get good quality used tires. When we exhausted all our sources, we decided to purchase new tires for him. He kept insisting he wanted to take the rims, buy tires, have them installed on his car & wanted us to reimburse him. We do not work that way. We have our sources & our systems we follow. We also wanted to make sure we retained the rims & tires that were already on the car. This process is vital to our business. He got very angry when we wouldn't turn the rims over to him. When we got the new tires, we advised him (around the 3rd of June) to come in around the 6th or 7th to put them on his car. He said he couldn't because his parents were in town, but he would call us. We hadn't heard from him until this BBB complaint. On 6/21/16, we again called him to ask him to bring the car in to put the tires and rims on his car. He said he was too busy right now, but would try to come in on Saturday, the 25th. We need to schedule appointments to have work done - the attitude of "try to make it" doesn't allow for scheduling. He has been unreasonable and not working with us every since we wouldn't let him take the rims himself. The ball is again in his court to come in and get this taken care of. -They said I got angry. Yes, I did get angry. But not for the reason they claim. I was angry because I had to wait 3 months for the tires and rims I was promised on the bill of sale THREE MONTHS AGO. They claim they had the tires when my parents were in town in the beginning of June. I dropped my car off the day they claimed they had them which was Friday June 3rd. I left and got a rental car. I called a few times again only to be told they didn't have the tires and they would call again the following Monday. I proceeded to pick my car up the day after I dropped it off, Saturday June 4th and said to call me when they were ready. So the BBB response is a lie. I went there with my father the day before my parents were leaving to ask what the deal was and once again, they said I would get a call when they found something. The tires on this car are expensive. I would be held responsible for the cost to replace one if a tire were to need replacing before I received the new one. I can not afford the cost of replacing such a large low profile tire which is why it was such a big deal to have them replaced in the first place. Every time I went up there they tried to convince me to just keep them. Something isn't right about this place. If you buy a car & never have an issue consider it pure luck. The owner is a liar and his employees are useless. Learn to tell your boss about his phone calls or you're going to lose a lot of business.

Went in for recall service on my 2004 Z06 corvette. I... - mlupan

Went in for recall service on my 2004 Z06 corvette. I was in and out in 30 minutes whereas other dealers in reno wanted my car for a day or more. Did the job quickly w/o any hassle. I'll go there in the future for all my service needs.

Did not respond to my request for info on the - lorylynn.ltd

Did not respond to my request for info on the availability of the car rrequest

For me, this was not in any way a good experience. - charles

For me, this was not in any way a good experience. Trying to get proper help for my needs. Just asking to have the car pulled out of line. Started to argue with me about doing it. Was done with such a pissy, that if it was not my second time in I would have left. Then barely said any words to me. Just thru her bad attitude toward me. Then to be refused a demo and being lied to is just too much. So ask to have the car moved to another store.

Avoid doing Business with this place - sassyb123

This dealer sold me a car with a bad converter, and after weeks of going back and forth, finally agreed to fix it. They installed the incorrect part for my car, which is illegal and a federal offense, acknowledged they did no, yet refuse to correct it. They are being investigated, and show they have no ethics, no moral, and are shady. I would avoid this place at all cost.

Good guy - Bigguy1

Got a 4000$ car from the owner , about 1000$ under the book , guy was honest and upfront a year later still no issues. My sister bought a car from him 3 months ago and had to replace an idler pulley 38$ car has been great!! Pretty good deals here!!

I went with my husband to check out van they had online. - Shirley Love

I went with my husband to check out van they had online. When i arrived no was outside. Finally the sales rep came out who happen to be the owner. He was very short with answers and didnt have any knowledge of the vehicle he was selling. Once we got down the numbers he was very rude and had a very nasty attitude. We just left. I would not recommend this dealership to anyone and the area its in is not safe & there is nowhere to park but on the street.

the car I wanted, exactly what I wanted to pay - BELLE

After having been both lied to and embarrassed at henderson nissan, Enterprise was a slice of heaven. Lance had me home within the hour. The proud owner of a new to me Nissan. Thank you. BELLE

Fast and Courteous - Sparky_3

This was one of the simplest car buying experiences we have ever had. We were looking for a car for our kids and ended up with a much newer car than anticipated. The cars were all clean and ours didn't need anything once we bought it, a big deal for a used car. The car buying experience was wonderful. It was the shortest amount of time we have ever spent at a dealership. Everyone we worked with (the salesmen and finance manager) were very professional and personable. I highly recommend Enterprise Car Sales. Their prices were at or below KBB.

Had the truck for a month, it's broken down twice. I... - Jael.S

Had the truck for a month, it's broken down twice. I have over $3000 worth of work on it al together and I paid $6,000 for it. After warranty etc it was about $9,000. BTW the warranty covered none of it not even the rental car.

I was impressed with how quickly they tried to respond to - Ironetc2

I was impressed with how quickly they tried to respond to my email on a weekend. We didn’t get very far though because of my schedule.. they tried!

Not very truthful about helping people with bad credit. - blarson6625

Not very truthful about helping people with bad credit. Deceitful advertising. I will not be recommending this place to anyone.

Matt was a straightforward professional. - Will C.

Matt was a straightforward professional. Made the whole process simple. If your in need of a used vehicle without all the xxxxxxxx*t, and your in the Las Vegas area, dont mess around looking elsewhere. This is the place you want to bring your business. Just ask for Matt the car guy.

One of the worst out of sale experience, inquired about a - FaizanKhan

One of the worst out of sale experience, inquired about a Huracan Ron was all good sending videos keeping me up to date on communication, once everything finalized, I informed them run my credit but don't submit to any bank until we don't discuss… Sal the sales manager still went ahead and send it to different banks I had to message them to don't submit to any more bank. Since then, communication was down to nothing where I have to reach out to them again n again to get an answer. I will suggest stay away from this dealer if you are calling from out of state, they don’t care if you are not a local ... worst Lambo dealer experience I was able to get a Lambo from the New port dealer. Never ever going back to this xxxx dealer.

I went for a test drive and left with my new car the same - ericamarie1830

I went for a test drive and left with my new car the same day! I would definitely recommend Legacy Auto Sales 10/10. I’m very pleased.

Research negative pattern of online reviews before buying - Robert S.

This company needs a visit from the State and Federal government on their selling policies and procedures. Tried selling a vehicle that had been in an accident to my daughter and denied the damage to the "repaired" vehicle was as a result. They added a warranty for $2000 dollars for the peace of mind to seal the deal. My daughter got home and as I inspected the car there was a handful of shattered glass under the back seats from when the car what wrecked and the gas cap would not close due to the impact from the rear shifting the frame and right rear fender forward. Jaime the finance manager was not available for comment when the financing fell through over 12 times as the rate soared from 7% to over 15% all while the warranty was removed and payments were increased. Please do not buy the white 2013 Chevy Spark as it is an accident waiting to happen with an inaccurate CarFax. First time buyers please save your money and go elsewhere. I wish Darcy Spears would get ahold of these guys and United Nissan and do a story on them.

Very rude sales team or at least the person in charge of - Jswizzhill

Very rude sales team or at least the person in charge of handling the incoming emails I was told long story short they don’t negotiate it’s there car there price take it or leave it. Keep in mind I was willing to put down 8-10k for the car just wanted to see if they would give me any better deal and was treated very poorly

This service manager made sure I got the best service on... - Sniperept

This service manager made sure I got the best service on my vehicle and made sure the price was right. Great service Jabar thank you sir. Jimmy Hernandez.

Excellent Customer Service - Danic8887

Made buying a car easy and even filled the gas tank for us! Angel and Ramone were very helpful in securing financing for the vehicle purchase.

WOW! - dsumner

WOW! After experiencing a lengthy and difficult afternoon at a competitor's dealership, I thought selling a car was just going to be painful. As I left the competitor's dealership, the Reno Tahoe Auto Group billboard caught my eye. They advertised they would beat any written offer by $300. I pulled over, called Reno Tahoe, and they asked me to come down to the dealership. As requested, I arrived, but only had an email estimate for the value of my car; it would be another week before I could devote time to selling the car again. Mel gave me her card, told me she would be out of town in the coming week, but that I could call her as soon as I had the written estimate. One week later, I called Mel, she was at the airport. She closed the deal over the phone, then asked me to go the dealership and ask for Lisa. Upon arrival, Lisa was busy, but Jessica promptly stepped in and took care of the paperwork. My credit union, GNCU, is notorious for being slow. Jessica made sure that I spent as little time as possible waiting for GNCU, then promptly issued me a check for $300 over the written offer. NO HASSLE, NO ABSURD QUESTIONS, NO WASTING TIME - Jessica just took care of business. I wasn't even there an hour. I am still smiling at how respectfully I was treated and how seamless the process was. As I was leaving, I checked out the numerous beautiful cars on the lot at Reno Tahoe Auto Group. I vowed to keep an eye on the cars displayed there. They are all extremely well kept and carry low miles. This is the place to look for a used car! In closing, if you need to sell a car, get the written estimate first (not an email notification), then head straight over to Mel and her team. It's quick, simple, and EASY. Don't deal with corporate entities who hire people who don't care and don't know the business. Work with local people who treat you fairly and honestly. I'll return to Reno Tahoe every time. They are OUTSTANDING. Thank you Mel, Jessica, and team! Dr. Diane Sumner

I purchased a car from this dealership and from the... - cyclops

I purchased a car from this dealership and from the beginning they lied to me about the status of the title. Only after pressing them for a month and a half did they actually tell me the truth about the title being lost. They were incompetent in following the steps needed to produce a duplicate title and it took them 4 months to actually get me the title. My state would not license the vehicle to me without the title so I had to just sit there and look at my car for 4 months. In addition, there were other items I was told about regarding the condition and history of the car the were just untrue as I discovered later. I would describe the people I worked with on this transaction as dishonest and incompetent.

Great response from the dealership. - Sonni

Great response from the dealership. Straight forward information about the car and how to arrange a test drive.

I posted the previous review and would like to update. ... - catzklaw

I posted the previous review and would like to update. It seems that Guy was unaware of my problem but James filled him in on my plight today and they were both very apologetic and issued me a refund. They have reprimanded the employee who gave me such trouble and arranged for a refund. Thank you, Guy and James for your compassion. If you ever have a complaint talk to Guy. He's the one who can take care of it.

would like to contact dealer to find out what new cars he... - KaufJ

would like to contact dealer to find out what new cars he sells and their prices

Advertise one price it went up $600 on the lot - Trustnoone

They advertised one price then when I got there it went up $600 what a scam. The sales men are not that knowledgeable about the car.