Drove to NJ from GA to buy from Patrick - SFB
What a great experience. Patrick was patient with our calls and questions over a couple of years. It paid off when we bought a new Globetrotter that just arrived. Due to their reputation, we chose to drive 800 miles from Savannah to pick it up.
Kevin did a great job with “Airstream School” and we camped overnight in their lot. It could not have gone smoother.
Service writer and staff - jj
34 minutes ago
I am writing this review on behalf of my service advisor Robert Cook. Bob has always been available to me whenever I had an issue even when I was on vacation bob called me and helped me figure out what was wrong. Whenever I come in bob checks out the issue personnally. If the vehicle needs more time he would take the initiative to call,text,or email me till contact was made. There was a paint issue past the date of warranty and he stepped up along with service manager Stephanie to contact manufacturer and convinced them on my behalf that is was a manufacturer defect. Dealing with bob is like working with family he is professional and caring every time I go in. I would hire bob in a min if I had a customer care driven business. He is an asset to the campingworld family.
Frustrating, Unreliable Service - Skeeter_Pants
After having a mostly positive experience purchasing my first travel trailer at Camping World of Bridgeport (CWB), I have experienced 1 1/2 years of disappointment and frustration with their service department.
Side note about their FINANCE DEPARTMENT:
* They will try to up-sell you on elaborate and expensive extended warranties and UV protection treatments.
* They tuck the cost of these add-ons into the monthly payment to hide the true expense. (In fairness, this is a common practice.)
* I went for the minimum extended warranty because I know that things go wrong even in new RVs.
* LESSON LEARNED: I’m out of pocket hundreds of dollars for repairs; I will never purchase an extended warranty again.
Here’s what I’ve learned about the CWB SERVICE DEPARTMENT in the last (17) months:
* Your minimum lead time for scheduling a service appointment is about (6) weeks. (This is typical for RV service places.)
* It usually takes (3) phone calls to the service department before you speak to a person to schedule the appointment. Don’t bother leaving a voicemail. It won’t be returned.
* When you arrive to drop off your RV, bring something to pass the time. You will wait at the service desk for around (20) minutes. The service personnel will be typing at their computers and making phone calls in front of you during this time. They will not acknowledge your presence until the wait time is up—this will happen even if you’re the only customer, you show up on time for your scheduled appointment, and you’re physically standing three feet away from them.
* The service rep is usually pretty good about doing a walk-through with you so you can show them what needs to be repaired.
* When you pick up your RV after the repair, walk through the rig again with the service rep. They will report that they have completed everything you'd requested. In my experience, THEY FOLLOW THROUGH WITH REPAIRS 25% OF THE TIME. They did repair on their first try a leaking, mis-threaded black-tank-flush connector. They failed to repair my slide-out the first time. (It was repaired during a second visit a couple months later.) They failed to repair a roof leak that is causing mold to grow behind the wallpaper. (Still not repaired.) They failed to perform the multipoint inspection as requested. (A free annual multipoint inspection is one of the few perks of the extended warranty.)
If you grow tired of the CWB service department’s lack of follow through, email their CORPORATE OFFICE: CSTeam@campingworld.com.
* I contacted corporate after watching the mold continue to grow on my trailer’s wall a month after CWB collected hundreds of dollars from me in payment for the leak repair. (A moisture meter has confirmed that the leak is still active.)
* My email to corporate generated an immediate response from the Camping World Customer Engagement Center and a quick phone call and email from CWB general manager, Tom. He left a voicemail since I couldn't pick up when he’d called. Tom didn't answer when I called back at the time he’d suggested—my call went to voicemail. He didn’t respond when I replied to his email. I got through to Tom when I called back again hours later.
* Tom was unapologetic and asked what I wanted. When I explained that I wanted the leak to be carefully assessed and thoroughly repaired at no charge, he agreed (after first suggesting the he comp me for labor only).
* I explained that I needed to see this agreement in writing, and Tom said he’d have the director of the service department email me the agreement the next day. No email ever arrived.
I WILL NOT BE TAKING MY RV BACK TO CWB, nor will I buy from them again.
I regret that it took me so long to decide this. I've discovered another RV repair facility near Philadelphia that has proven to be much more responsive.
Purchase of a new Travel Trailer - RV_who
Excellent Customer Service from the start with Paul to Lee and the Service Staff. Being a newbee to Rving Scott Motor Coach really took there time to assist me on what style of trailer would work for me and my family. Quick turn around got me camping for the holiday.